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October 2023 by JOANNE WILKEY
Do not give them your business!! We applied for a Home Equity loan, and were told during the application process that we could buy the rate back down for a very low fee after one year. We were thrilled! A week later, we go to sign the paperwork, and we are told that the fee is now several hundred dollars. We weren’t happy, but glad we could still buy it back down. Fast forward to one year later…we go in to buy the rate down, and we are informed that program no longer exists, and we will have to pay prime. Given the information we were told initially, we used the loan to remodel a home, and ran up a large balance thinking we would have another year to pay it off at 1.9%. Apparently not. They are shady, and we will never go back to Landmark for anything in the future.In response to Landmark’s comment on this post…I tried to call the number posted below, and just got the runaround on the automated line. It’s nearly impossible to actually get a human being on the line to speak with. Corporate will be my next phone call.
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July 2023 by Robert Alexander
Always pleasant and helpful staff at Landmark. If they don't have the answer, they will reach out to someone else to get you what you need. Just wish they had a branch closer to my house!
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April 2023 by Margaret Melville
They charged my debit card twice. The first transaction didn't work, so I did another one. When I called them about it I was asked to bring in a "bank statement" which I did and they tell me the transaction only went through ONCE. My statement shows TWO deductions. They keep asking me for my "statement." This was the statement!!! I'm now out $18 plus dollars.
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December 2022 by J
Banking with this place for over 20 years and never had a problem like I did with this place. Pull into lot watched two ladies walking slowly through lot and when I pulled around to drive trough they happened to walking under canopy like it was raining but not. I waited for them to move out of way and then put my check into thing and sent it. Lady was taking care of someone else at the time so she took my stuff and handed it to one of the other ladies that was walking in lot.
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December 2022 by Barbara Slivon
Really disappointed with the so called upgraded app. They will hold your small deposits that are mobile deposited until someone can physically look at them. Meanwhile they continue to process withdrawals even when deposits were made earlier. They did reverse the $30 fee after I called but claim they have always done it this way which is absolutely not true. When I made a mobile deposit I was always able to access it right away. I I'm going back to driving to the bank and writing checks. This is not an upgrade for anyone but maybe them...
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September 2022 by Bourke Janice
Had a frustrating experience here today. They were unable to complete my transaction, which was a check deposit,due to questioning the source. Fortunately I knew the info they gave me was inaccurate as was thier advice, so I went to the local bank where the deposit was immediately made. I have little patience for this incompetence
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September 2022 by Dr. John David Paul Howard
Manager Nate, tellers Sam/Logan et al. practice very good customer care.
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June 2022 by Emily Rain “Jika” Scott
Moved to california recently and went in before the move to change my address, was told I needed proof of residence and to call or go online. I asked if I'd need proof over the phone or online and the teller said no and then checked with his supervisor. About 3 minutes later I was told I couldn't change it in branch.I logged into my account online and changed it in 10 seconds. Do not go to this branch.
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May 2022 by Christian pressley
This branch used to be amazing. It has turned into complete junk. As a business owner having my funds available that customers pay me is crucial. The policy is that if a single check is over 5k they hold the rest for 5 days.This new crew running grafton holds everything you deposit in one day over 5k regardless how many checks it's from! So I have money they are holding hostage only because it was deposited the same day as another check.There is no logical reason to hold money on an accumulated basis like that. Risk on thier end is from one single check being a large amount. The last crew that moved to mequon was amazing. They knew what they were doing, were super polite, fun to talk to and made logical holds on funds not illogical business impeding ones.I am in the process of moving my 3 accounts to a different establishment.I strongly recommend that if you are a business owner that you don't risk using landmark.
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February 2022 by Kayla
Go the landmark automated system vs going to this branch. I had fees on my account, so I went to the Grafton location to find out why this had occurred, they said the manager would call me back. The next day I had heard nothing so i stopped by again and they had said 'They are still looking into it'. I then called the Landmark phone number waited 20 minutes and was worth the 20 minutes vs 24hrs, the person helped me out in 5 minutes and Grafton needed more time.....This rally says how slow this branch is...
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February 2022 by Quinn Galligan
The employee that helped with my bank transaction, Samuel Leedy, was fantastic. He's only a lowly teenager yet he's knowledgeable about his trade. I recommend an immediate pay raise to reward this employee.
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January 2022 by Samantha Vinkavich
Worst Landmark Credit Union in SE Wisconsin. I love Landmark, I've been a member for years. Every employee at this location is clueless, work very slow, are rude, and the line is always out the door. If the associates can't figure it out and they need a supervisor to answer the question be prepared to wait 2 hours to talk to someone.
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November 2021 by Carl BW
If I could give this less than one star, I would - this is a big bank disguised as a credit union - total scam - every product they offer is a tool to take money from you to increase their coffers AND their customer service is HORRIBLE!!! They will never answer the phone and have the worst internet/app banking imaginable!!!!
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October 2021 by Claire Smith
This place is close to impossible to talk to by phone. Wait times are always 10-20 minutes or longer. Have to drive to them and go in or go they drive through to each anyone. Would never do business with them again
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April 2021 by Collin Rortvedt
Don’t bank through landmark if you like to interact with humans and work face to face. The call center is a garbage form of customer service in my opinion and the fact that you cant call a branch directly and speak to a human is wicked annoying to me.