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November 2023 by Nicholas Contino
I needed to have the hem of a pair of suit pants for a custom suit adjusted since the original shop I ordered them from (not Men's Warehouse) messed up the hem. One pant leg was longer than the other!The folks at the Men's Warehouse in Grafton, WI took care of fixing this for me free of charge in < 25 minutes (it was mid-afternoon on a week day). The staff was friendly and conversational throughout the whole process. I commend them for the quality of their service, and I plan to come back to this Men's Warehouse in the future!
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September 2023 by Courtney Hawver
One of the BEST customer service experiences I’ve ever had in my life! My son, in typical teenager fashion, told me he was planning on going to homecoming 5 days before the event. So being in a town that is smaller we do not have a lot of men’s formal attire available especially during homecoming/prom season. I’m a single mom and don’t know much about men’s formal wear so I decided to have him fitted for his first nicer suit since it is his senior year and he’ll likely need it more than once. I called the day before just in case an appointment was required and Ryan answered the phone. He said an appointment is not required but he was excited to meet me and would be willing to work with us personally to fit my son for his first suit. He had a warm and enthusiastic demeanor over the phone and that was a welcome surprise.The next day we drove 40 minutes to the store and Ryan was there to meet us as promised. He got right to work and I appreciated that the appointment was personalized and went much quicker than I thought it would.Then he really went the extra mile. Because my son is smaller in stature they didn’t have the exact pants he needed on hand, and because it was Wednesday and he needed the pants by Saturday (completely our fault!) Ryan figured out how to put pants on hold at a different store. He then DROVE TO A DIFFERENT STORE ON HIS DAY OFF to get us the pants that matched the set, drove back to the grafton location, and then did the whole exchange himself so all I had to do was come pick them up on Thursday. Absolutely unheard of… his customer service is simply unmatched!!! This on top of discounts, taking the time to set up my sons profile so he has his sizes stored in their system, helping us pick accessories, all within about a 35-40 minute visit. I left completely speechless in awe of how much effort he put into helping this teenage kid. I will be telling all my boy-mom friends to visit Ryan…he made a lasting impression and deserves all the credit. It is worth noting that all the other interactions we had with the additional staff were equally as pleasant with kind smiles, encouraging words, and professional attitudes. Top notch!
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September 2023 by Skip Commer
The lady (using this term loosely) was odd. She was rude, short with me, didn't explain anything and my pants were 32, not 34...how do u mess that up? Thanks a lot. An hours drive, 3 times, just for short pants? NO THANKS.
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August 2023 by Michael Hilzley
WOW! Caleb and Miranda gave me the best experience I have EVER had with Men's Wearhouse. They went above and beyond for me. Fast, friendly, and knowledgeable. Thank you! See you next week when everything is ready ?
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August 2023 by Conor Roddy
Ryan is the GOAT, excellent speed and service even when extremely busy and short staffed. I can not fathom why someone would be goofy enough to go anywhere else for their fine clothing needs.
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July 2023 by Josh C
Very helpful and friendly staff. Pricing was pretty good too. Can’t wait to get my suit!
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June 2023 by Marcus Dumke
Had an amazing experience at this MWH location working with a gentleman named Ryan.He helped me navigate options for myself and groomsman for my upcoming wedding. Ryan was an absolute pleasure to work with. He had patience with my questions and some unique constraints. He worked fast and knew how to make the next steps of the process easier and painless for us.My custom suit turned out wonderfully and my groomsmen are happy with their rentals.I will go out of my way to bring future business here simply due to the manor in which Ryan treated myself, family and friends.Thank you Ryan,
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June 2023 by Brandon
Diamond and staff on 6/11 in Grafton did a fantastic job helping us pick out shirt/tie that matched my suit. Really appreciate the hardwork of these folks and the entire team that day that left us feeling really positive about our purchases. Also props to the guy that took my measurements - very kind/helpful advice.Quality service/genunine connection is so scarce these days that we need to give credit where its due. These guys really put in the extra effort.Thank you again!
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June 2023 by Dr Millicovsky
Disorganized, unprofessional, with none of the quality and customer service of years past. Case in point...I was "helped" by an employee with fake nails so long that she could not enter customer info in an iPad. I had to enter the info for her. Who hires individuals like this? Long waits, frustrating!
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June 2023 by Mark Post
Came to buy a suit. The young lady that tried to help me was not really connected to the experience and don't seem understand my objective. I lacked confidence that the experience would have ended well, so I left.
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May 2023 by Julie R.
This place is so unorganized. You'd think that if they were making a custom suit for a wedding, that they call you to say it was done and rest for pick up. No. Called and it took 7 minutes and 4x holding for them to even find the order.
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May 2023 by Jaxson Moe
Amazing quality and staff. Ordering the tux was quick and easy. Pickup and drop-off were quick and easy. Staff were extremely nice.
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April 2023 by David Golub
Terrible customer service. Go to a department store instead. I waited for over an hour before they would let me try on a pair of pants that I ordered the week before. Then the person helping me would be helping someone else when it was time to measure me and returned the hemmed pants to me. They were terribly understaffed and busy, but if they managed their queue better people like me with simple orders could be there for 10 minutes instead of 1.5 hours!!!
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April 2023 by Kasey Hankerson
While picking out a suit for our upcoming wedding, my fiancé and I have worked with Chuck two times now. We definitely appreciated his experience, knowledge, and great personality! Despite both of our visits being on busy Sundays, Chuck was very helpful and took the time to make sure my fiancé looked and felt great in his new suit!
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April 2023 by Joe D
Great experience with John the sales guy. He was very professional, efficient, and not pushy. Prices seemed reasonably in line with the market.