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February 2024 by Smilies Time
I take my dog to Trina to get him groomed. He is very anxious and crazy pibble I am so happy Trina takes the time with him and treats him with love and respect. She always tells me he is a good boy and did very well! He is always happy when I come to get him and is getting excited to see his Trina. He gets many of the treats I leave for him. I will always come here. Keep up the good work PetSmart Groomers! It took me a while to be okay with taking him anywhere but all the girls are so sweet! I am never unsatisfied with his grooming!
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February 2024 by Kari Krause
I hate that I have to even give 1 star! For a place that “specializes” in pets their groomers are morons and have NO love for dogs! Trina, the supposed manager of the salon, was extremely rude from the moment we dropped our Samoyed off! She worked all day she says only to return a half groomed dog with FOUR BLOODY paws! All the nails were cut through to the quick! DO NOT take your pet there! When I called I was immediately told; we’ll pay for your vet bills! This place needs to be shut down!
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January 2024 by k reid
I love our local PetSmart. We are looking at adding a conure or a few budgies to our family and the lady who helped us was wonderful. Now we have to decide.....Update: we bought 3 budgies. PetSmart called to see how they were doing. I appreciate that. Birds are doing great. We really enjoy them.
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December 2023 by kristin reid
I love our local PetSmart. We are looking at adding a conure or a few budgies to our family and the lady who helped us was wonderful. Now we have to decide.....
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December 2023 by Philippe Guyony
I’d like to award a special prize for a complete lack of empathy to the store manager. Here is the situation: my wife booked the groomer for our 2 Yorkshire as we do every month for the last 4 years, but this time, we mentioned to the groomer that the elder (13 years old) is tired and slow because we recently discovered her a brain tumor, and that it would likely be her last grooming. The groomer proposed to come back on Sunday because at that time she could take care of here in one short slot of 90 min, instead of a 4-hour time slot during the week. Done deal! However, 15 minutes later the manager called arguing that “…we cannot take any risk, blablabla… so do not bring your dog Sunday”. Thank you, that was very kind of you and it help us to overcome our sorrow.
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November 2023 by Rachael Badt
We love Pet Smart in Grafton for grooming. The staff is so friendly and treat Mazie and me so well. Affordable, easy to book an appt (even day of) and just great! Recommend!
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October 2023 by Joseph or Arnold C
These damn brush their teeth but it’s useless because I had to take her to the vet. They professionally have it cleaner and the vet said they don’t think her teeth are over touched
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October 2023 by R W
Highly recommend going there for grooming. Trina is absolutely the best with our “special needs dog” and her health concerns
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October 2023 by Kitty Welder
When in got cat food, cat litter, kids love looking at animals anytime we come in
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September 2023 by Kimberley Tatum
This location specifically is a must to go to.. the workers are alert and ready to serve you. The grooming department is amazing and great with your pet. This is a location I frequent often from trimming. To shopping. Next will be bath. Haircut and deshed treatment. I'll review the service when I get it done on my fur baby. So stay tuned.
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September 2023 by Sydney Furlong
Horrible grooming experience. Completely shaved my sweet bernadoodles legs. Do not take your dog to get groomed here!!!
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July 2023 by Allie Cline
Cassie was extremely polite and knowledgeable. All she did was check me out and I was impressed by her customer service
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July 2023 by Joe O
Clean store, friendly employees and nice selection of toys and food for pets. Kids love looking at the fish and other small pets during our visits
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June 2023 by Dayna 8
Did not have any of the fish that they said were in stock online, some other lady was here at the same time as me that had the same problem. Don’t come here for fish most are all dead or they don’t have any they say they have.
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May 2023 by Jack T.
Found exactly what I needed for my dog and was on my way. If you have a pet, you can't go wrong here.