Sephora at Kohl's in Grafton is a beauty destination where all are welcome. It offers up to 125 brands for makeup, skincare, hair, and fragrance, including bestsellers like FENTY BEAUTY, Rare Beauty, and Sephora Collection. Trusted Beauty Advisors are there to help clients find products that fit their budget, lifestyle, and beauty needs. Customer experiences with staff at this location can vary. Some clients report receiving extremely helpful and sweet service, with staff members praised for assisting in finding the right products and setting up rewards cards. These positive interactions feature employees who are described as really helpful and who enjoy their jobs, encouraging customers to return. However, there are also mixed emotions about this location. Some reviews indicate inconsistent service, where one staff member may state an item is not in stock without checking thoroughly, suggesting an online order instead. Meanwhile, another employee may verify the item is in stock and locate it from the back. This inconsistency leads some clients to have mixed emotions, planning to try the location a couple more times before forming a final opinion. Overall, service experiences can differ significantly between visits.
JASON was knowledgeable, helpful, and great fun! Since he wore much of the products he recommended, I could see how they would work on my skin. I felt he really listened to my concerns and guided me. I felt no pressure to purchase but did! JASON was an excellent employee and I hope he is respected for his knowledge.... read full comment
February 2024
Julia was the staff member who helped me with finding the right mascara and setting up a Sephora rewards card. She was so sweet and helpful!
November 2022
I was looking for a sunscreen that had a bit of a neutralizing tint and Mikayla and Caryn were extremely helpful! I absolutely love this customer service! They were both really helpful and I will be coming out of my way in the future just to come here for their service!
