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June 2024 by David Grisar
The manager Keyonte Bennett demonstrated exceptional customer service when I came into the store with a malfunctioning part. He resolved it immediately. Very impressed!!
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April 2024 by Gonzalo O. Garcia Rodriguez
Keyonte (manager) was great from the get-go, and comprehended my situation with returning 2 pillows due to not being 100% satisfied with them. Personable and professional. Hope every salesperson is as nice as him! 👏🏻👏🏻
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January 2024 by Ericka Liebelt
Overall great experience. Informative but no pressure. Excited to get a new bed.
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November 2023 by Derek Rejholec
Worst company ever for mattress had ours 24 days started leaking air went to return it and now getting charged the delivery and installation fee of 250. And they have to be the ones to deliver it and set it up. I have bought alot of mattresses over the years and have never had to pay for return or shipping or installation
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October 2023 by wendy wagner
Horrible, high-pressure sales experience!I am a past sleep number bed owner and wanted to go to the store to lay on the newer beds to gauge which one would work for me. The minute I walked in the door, the salesman Tony Lococo(who I've had a similar experience with once before) grabbed me to show me the beds. He was aware that I was a past owner, so I didn't need any high-pressure sales I was simply there to test out the beds to make a decision. Tony wouldn't leave me alone to my own thoughts. Tried pressuring me into an I8 because "that's what everyone gets." Then he proceeds to tell me that there is zero percent financing for 24 months, which would come to $100 a month. He must have some new math I'm not aware of! Then he asks me what my reservations are and I said my experience with the previous bed was bad as it didn't last long at all and that the price point of the i8 wasn't affordable. As I was going to talk about the more affordable options he proceeded to hand me his business card and said "I have other customers coming in if you need something call." No one else was in the store and customers weren't coming in. He felt he wasn't going to make a sale so he got rid of me. The i8 he quoted me was $3,600 in the store and $3,100 online. Do yourself a favor and save some money and buy online. So disappointing that I wasn't left alone to my thoughts and allowed to try out the beds on my own. Will NEVER be back and not even sure I will purchase a Sleep Number again due to that horrible experience.
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May 2023 by Thomas Smith
Very disappointing experience POST sale of a new bed (after we paid in full). Bed was delivered and neither the pump nor the adjustable frame worked. Install technicians said we had to wait approximately 2 more weeks (after waiting a month for the delivery after paying) for replacements and then left us with the bed that could not be used. Called our sales person, Tony Lococo, who said “I can’t help you, you have to call Customer Service.” As you might imagine, Customer Service is an 800 number that has an automated menu. Not a pleasant experience at all. It would have been nice if the guy that was more than happy to take our money (and get his commission) would have been willing to do something more than tell us to “call customer service”.
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February 2023 by Ericka Sipiorski
Overall great experience. Informative but no pressure. Excited to get a new bed.
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January 2023 by Loretta
Always a delight!
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January 2022 by Jeff Dobrzynski
Very friendly staff
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January 2022 by Thomas Bohm
Tony made the experience buying a mattress and adjustable frame fun and very informative.
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January 2022 by Denise S
Josh, our sales person, was very knowledgeable, patient and very friendly with helping us through the process of picking out a sleep number bed. If you are in the market for one of these awesome beds, ask for Josh at the Grafton location!
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January 2022 by Lori Trochta
Very nice person waited on us and didn't pressure us at all. Very good experience
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January 2021 by John Halbach
Nice store and staff was very friendly and knowledgeable about the product and services.
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January 2021 by Thewa Cher
I have never been inside this store i was parked outside waiting on my partner in great clips next door and tony working here was so nice he saw my dog in the car with me and gave me a bottle of water and a bowl so she could drink somthing while we are out if this isint customerservice this is a great human with a great mind set i did not ask or expect anything he did it on his own free will thank you for being such a great guy you have restored some of my faith in humanity
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January 2020 by MARY RENTSCHER
Big store in Grafton! But got to sample many options. Salespeople were helpful not pushy. Still can't say I understand the many subtle differences between options! But we've had a sleepnumber for 20+ years and loved it, so no hesitation to get another!
