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March 2024 by Kelly Harrison
The team at the UPS Store in Grafton is incredible. I love the personal experience I get in the store, and I trust them entirely with my packages and returns. I have lab work that needs to be mailed out bi-weekly and seek them out instead of going with FedEx who is recommended by my actual doctor, because I know they are more reliable.
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December 2023 by shannon caples
The woman that helped with shipping item was very helpful and friendly. However the woman doing Amazon returns, was rude, loud, and was eavesdropping on my conversation and assuming I was talking about her. Called to speak to management and the “owner” answered and was even ruder. Beware of this UPS store
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December 2023 by Jennifer Bell
Customer friendly and very helpful with getting our packages out on time.
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December 2023 by Amanda Kuhnke
I have had a nice time each time I’ve returned my pile of Amazon packages there and all the ladies have been very nice and personable towards me-I recommend!
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November 2023 by Daniel Smith
Don’t use USPS, use UPS.
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October 2023 by Anne-Marie Stangel
I had many pkgs and Mary was sooooooo patient with me. She printed labels and helped sort and get pkgs ready for sending. Excelllent service,!!!!
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July 2023 by Corey Johnson
July 24th, 2023 9:50 am. The woman was very rude and i will not be coming back!!!!!! One star just to register my review, otherwise 0 stars. The gentleman was very polite and professional.Update from above review:After posting my original review, I was contacted by the owner. She had a genuine concern regarding my experience, as an individual customer, not just someone who posted a negative review. After discussing the situation I had to realize we all have responsibilities behind the scenes. Amazon returns are more chaotic than I realized and I could have handled my end of the situation better as well. After speaking with the owner I got a real sense of how important customer satisfaction is to her and appreciated the follow up on her end. Sometimes we just need to take a deep breath and accept we are all human. On that note, I will be returning to their location with a little more understanding.Thank you for the follow up.Corey Johnson
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June 2023 by Mary Eide
Always happy with their services...especially Amazon returns!!
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June 2023 by Nic B
Nothing but positive experiences with this store. Used many times for printing and notary, obviously not big money maker for the place but the owners and staff, owners family mostly, always friendly and helpful.
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May 2023 by DeAnna Garry
I always felt anxious coming to this location due to other poor reviews. However, I've been there probably over a half-dozen times and have been met with prompt and friendly service, consistently-regardless if I waited in a line or not. The folks I've interacted with are friendly, professional, and personable.
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May 2023 by Maulmach Technology
I have to admit that I usually avoid this UPS Store because of past experience. But my experiences at the Grafton location lately haven't been bad. Yes, there is one person who has been unpleasant to deal with. (Some of the replies to customer reviews here kind of provide examples of this person's attitude.) But I haven't seen him in a while.
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March 2023 by Sarah B
No one at this location has ever been rude to me so im not sure where other reviews are coming from. Be kind to people and they will be kind to you. Especially those in customer service. Are they busy? Yes. Are they probably understaffed like everywhere else...also yes. There us probably a line but im usually in and out quickly. Im there regularly for my business. If i had one complaint it would be saturday operating hours LOL but im a late sleeper because i work nights. Thats not there fault.
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March 2023 by Lori Oelhafen
I use this store regularly, 99% of the time for Amazon returns. They are the only one in our area that offers this service and I'm thankful it is a convenient option for me. Staff has always been curtious and helpful (though I know the older gentleman can often be a tad salty and offputting at times - I have seen that side too) and I appreciate that it's often super busy, so it can be frustrating for both staff and patrons if you walk in and are faced with a line already 5 deep. I feel like they they've always done their best to process folks as quickly as possible and appreciate they set up a seperate area during the holiday rush for those of us who ONLY needed to quickly run through an Amazon return and not have to wait around for the person in front of them to finish sending a box to Aunt Millie down in Florida. So for those who were frustrated by having to wait...helloooooo, this IS a UPS shipping store you should expect to wait a bit for those who really are there to ship something out! Not everyone is looking to return their Amazon purchases and if you're in that much of a hurry, try planning ahead and allow yourself more time in case you do run into a wait line when you have to go.
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February 2023 by Jennah Cyr
Very rude female worker. If you can’t be respectful to others don’t work in customer service. I’d rather drive to Menominee falls UPS than come here.
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January 2023 by Dana D.
Ladies there were super helpful- I had a bunch of Amazon returns- bigger boxes - and I am on crutches. Two of them came out to my car and helped me bring them all in! Normally, when I am self-sufficient, they are also friendly and efficient here.