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January 2024 by Keith Cotter
I stopped in for an oil change on January 2nd, and the staff was very friendly, helpful and fast. I mentioned to the tech that I was losing coolant and asked if they could look for the leak, which was found to be a crack on top of the radiator. he quoted $551 for parts and repair and said the quote was good for 90 days, and that after that period the price was subject to change. on January 12th I called to schedule the radiator replacement and was told that my quote was incorrect and that the price would be an additional $200+ due to the tech quoting a "manual" radiator for my automatic vehicle, while the written quote in hand just states "radiator" with no mention of a manual or automatic price difference. I was told by the representative on the call that their district manager said they will not honor their original quote due to the difference being so expensive. I will definitely not be returning for repairs, or even an oil change again, and will recommend against friends or family using your services.
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December 2023 by Paul Ledvina
Man....these guys are good! Compared to your run-of-the-mill quick oil change places, these guys do everything for the same price or cheaper and they are extremely informative, bringing attention to several possible pending problems that i may have...all around great service. Don? You're the man Don! Ive found a permanent place to get my oil changes and other maintenance, thanks JL.
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December 2023 by caleb wuest
We were extremely disappointed with our recent service that was performed. We brought our vehicle in for a oil change on a busy day waited 2+ hours for it to be done they only had half staff cause the other half quit(wonder why) we left and everything was good and two weeks go by and we see oil in our driveway they did not tighten the drain plug correctly and it came loose. We checked oil and tightened plug and filled oil untill it was on dipstick and got the car started and it was blowing heavy white smoke we called jiffy lube and being 2 hours away we were advised to tow it in. It was towed in and they looked it over which is not much considering they cant even tighten the drain plug. A outside inspection was done it checked outgood . We did not have the car for over 2 weeks also taking off and on of work. We were waiting to hear about tow reimbursement and they declined it and said nothing was there fault which the whole problem originated from the negligent oil drain plug not being tightened properly . I now know why people say to stay away from quick lubes. We definitely will only be going to certified dealers from now on! Thanks for the headache and the negligence Jiffy lube!
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December 2023 by Caleb Wuest
We were extremely disappointed with our recent service that was performed. We brought our vehicle in for a oil change on a busy day waited 2+ hours for it to be done they only had half staff cause the other half quit(wonder why) we left and everything was good and two weeks go by and we see oil in our driveway they did not tighten the drain plug correctly and it came loose. We checked oil and tightened plug and filled oil untill it was on dipstick and got the car started and it was blowing heavy white smoke we called jiffy lube and being 2 hours away we were advised to tow it in. It was towed in and they looked it over which is not much considering they cant even tighten the drain plug. A outside inspection was done it checked outgood . We did not have the car for over 2 weeks also taking off and on of work. We were waiting to hear about tow reimbursement and they declined it and said nothing was there fault which the whole problem originated from the negligent oil drain plug not being tightened properly . I now know why people say to stay away from quick lubes. We definitely will only be going to certified dealers from now on! Thanks for the headache and the negligence Jiffy lube!
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November 2023 by Cindy Halford
My car sounded rough when I started it. I was afraid it was an engine problem and I may make the problem worse by driving it. I called another place (where I typically have my work done) and they were not able to get me in to inspect it for a week. I brought it into Jiffy Lube, even though I wasn’t sure this was something they would be able to inspect. I was grateful when they were able to drive and inspect my car on the spot (and didn’t charge me for it!). They were able to identify the problem (broken part in my exhaust) and let me know it was safe to drive. They ordered the part and were able to get me in to replace the exhaust the next day! They kept me informed the entire time, were friendly and so easy to work with. Would definitely recommend Jiffy Lube in Grand Chute.
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November 2023 by Molly May
Everyone is super helpful and friendly. I came in to get an oil change and was told I need new tires. As a woman it can be super intimidating fixing your car. However, I felt comfortable coming back to this location because the man helping me made sure to make me aware of the cost of everything. He gave me a quote for tires and explained every process thoroughly. He came in to the waiting room several times to update me on the progress, during both the oil change and the tire replacement. Overall, I’m very pleased with the communication and the work that has been done on my truck. I do recommend this place to anyone needing car maintenance!Services: Air & cabin filter replacement
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November 2023 by Amanda_Lynn Sititches
Everyone I interacted with at this Jiffy Lube was very kind and friendly. They thanked every customer, walked them to their vehicles and let them know about the new services they could offer. Kudos to their positive attitudes- refreshing experience.
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November 2023 by Debbie Pierre
I had an oil change done on Sat 10/28 and considering there were only (2) employees working that day, they handled me with kid gloves. Very respectful, very kind and very thorough with my car. I was highly impressed with them and the job they did!Thank you Jiffy Lube for a job well done!!Services: Air & cabin filter replacement
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November 2023 by Tiffanie Curran
This morning my son had a tire emergency after driving over a road hazard which left him with a flat tire. My husband and I were able to switch out the tire with his donut and get him on to school. I called the Grand Chute, Appleton, WI Jiffy Lube location and spoke with Don N. He told me to bring it over and they’d verify if it could be plugged and patched. We arrived shortly after and Don sent his tire tech. Zachary H. to inspect the tire. He confirmed it could be fixed and they could also put it back on the car for us. Their shop was busy with other customers, however they were able to get us back up and running within an hour, even though they were working short-handed today. My husband and I were very happy with the quick and professional service given to us, and would highly recommend this location to others needing service work on their vehicle.
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November 2023 by Maddie
Attendant was knowledgeable and recommended the best oil for my car. Went the extra mile to install wipers I had purchased from another shop. Vacuumed and cleaned windows. I was very happy with the level of service.
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October 2023 by Brodie Pues
Don has been incredible to me in the past few times I have come here for any car maintenance. He also brought a serious issue with my oil to my attention, so kudos for that. I definitely prefer this location to the College Ave store, but both have treated me lovely.Thank you!!!
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September 2023 by Guen Stachelek
I ONLY have amazing experiences here. Everyone is so nice but I would really like to give a shout out to Nicole and Don for being so great ☺️
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September 2023 by hue thao
I went in on a Saturday morning and they were busy and low staffed. It was just Don and Zach working but they were very professional about the work. They had great communication with their customers and they were able to get me done and going really quick even though they were really busy.
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September 2023 by Cetra Reed
Went to jiffy lube to get an oil change. Did not expect to get the great service from Don that I did. He went over and beyond to make sure I understood everything that was goin on with my car. Great customer service and management skills. I will definitely be bring my cars back for service
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September 2023 by Marci Daugherty
Don and the rest of the team were super helpful and friendly! They were able to squeeze us in despite being short staffed and busy. These are some hard workers. Will definitely be coming back for any of my car needs.
