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September 2025 by lenny martinez
So unbelievably RUDE! That so-called manager on the closing shift acted like the queen of disrespect, straight up stomping on my sister’s feelings like they were trash on the floor! I came in for a simple wax ring — nothing complicated — and when I asked an employee, he looked me dead in the eye and goes, “What’s that?” EXCUSE ME?! Who on this planet works in a store and doesn’t even know what a wax ring is?! Are you kidding me?! I wasted FIFTEEN MINUTES wandering around like a lost fool, only to leave with nothing but a lighter and lighter fluid — because guess what? I’m going to BURN my membership card to ashes. That’s how done I am! Absolutely disgraceful. Shameful. Horrendous.
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September 2025 by Shay Cogswell
I’m a contractor who has spent a lot of money at this store, but I’ve never felt so unwelcome. I came in at 7:30, not realizing they closed at 8:00 on Sundays (I thought it was 10:00 as usual). By 8:20, instead of anyone politely letting me know the store was closed, the manager Judy was sending employees to follow me around the aisles and stare me down. Finally, some teenager grew a pair and asked me if I knew the store was closed. I apologized profusely and headed up to the front.
When I left the manager unlocked the door without a word, stood watching me, and ignored my apology along with the cashier. I had even spoken to the same woman, Judy, about a rebate when I walked in, and she never once mentioned they were closing soon. They continued to stare me down until I drove out of the parking lot.
I have a commercial account here and also one at Lowe’s. Today Judy made it clear that my money spends better at the Lowe's, where employees treat me with kindness and respect regardless of if I'm flashing who I am. This experience made me really appreciate the exceptional customer service that I get from Morgan and her team at the Lowe's on Van Roy Road.
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August 2025 by Milan mazanec
Had a terrible experience with a person at the yard gate, made a purchase on line and after pickup leaving the yard he would not accept the download receipt even after showing him the E-Mail Had to walk to the service desk and get them to print the exact same thing. Never before had this this happened before at any store …
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August 2025 by Tam Bou
I love shopping at Menards!! They sell almost anything you need. Employees have always been helpful.
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August 2025 by Karen Tritt
Found everything and lawn and garden cashier was very polite. Didn't catch his name
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August 2025 by Bob Olson
I came into the garden center entrance. People were standing around no customers at the register. I had to go out in the parking lot and get my own flat card and the cart return was full of carts
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August 2025 by Sus Metko
Was told they would help load 25 60lb concrete. No one would help us. Drove away without products
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July 2025 by Patrick Kaupp
Great place to shop!!
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July 2025 by Cindy Hedtke
The gentleman that helped me was very helpful and patient. I appreciated his help very much!
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July 2025 by D Gehling
It's menards...it's ok. Look for hidden clearance pricing...sometimes it's worth it 👌.
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June 2025 by Jeannie Kiekhafer
I enjoy shopping at Menards the employees are so helpful and friendly I'm very comfortable in this store. I always find great deals
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June 2025 by Matt Frank
Yard workers are very helpful with loading products. Greatly appreciated
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June 2025 by Kim Trudell
We will never shop at Menards again! They charged a 25% restocking fee for an item returned, that was on display in the store, they did not have in stock, so we had to order online.
In addition, this whole bathroom remodel was so stressful because of the Menards customer service, delays in shipping, and damaged product. It didn't seem like they cared at all about our experience with them.
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May 2025 by MATTHEW OKNEWSKI
The service here is great! I just returned two bags full of miscellaneous parts and fittings. The lady working the counter took care of it all in no time! Thanks for save me time Menards!
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May 2025 by Kirkland Hills
Purchased lumber online that was currently in stock, arrived at the store later that week to pick up order and lumber had been purchased by another customer. Apparently when purchasing materials online the order is not set aside for customer and I ended up waiting 3 weeks for next shipment to come in
