-
June 2025 by Cyndi Anderson
My recent purchase of a new phone was not a good experience. They were not friendly and definitely not helpful. I stopped in for help and was basically told we can't help you. I would not recommend this location!
-
June 2025 by nancy vilker-krause
I experienced exceptional service at this Verizon location. I had multiple questions regarding trading in old phones and ultimately getting new phones. In addition, the staff provided me with pertinent information to make the process smooth, handled all tasks necessary and gave me numerous other helpful tips. A shout out to Ben for being attentive to what was needed and answering all my questions. I recommend this Verizon location. Thank you!
-
June 2025 by Richard Krause
Family needed new phones. Worked with Ben! Wow, complete success in this endeavor. He had all the info we needed. Thoroughly efficient. Took care of us completely. We have never had such spectacular service in purchasing new phones. Definitely going back to see Ben again!! What a bright star.
-
May 2025 by Big Bird
Thank you, Addisson. Fastest activation in the Midwest.
-
April 2025 by Tina Remington
The manager at this location is a complete jerk, Not helpful gave me the wrong information and was extremely rude
11:15 today! We’ll never go back there again
-
April 2025 by Evan Paul
Steer clear of this location, awful customer experience. Recently had a a great experience at the Northland store, they helped get a new line setup and new device. Now a month later my mother in law visited the grand chute store to upgrade her device on an advertised free upgrade, they wouldn't honor the explicit details and suddenly they said our plan needed to change and up charged for no reason and claimed we had no way of going back. What changed in one month I have no idea but they were rude, unhelpful and disrespectful to 15 plus year customers. Simply awful.
-
February 2025 by Yvonne Sova
Ben the store manager and (I think his name was Dave?) did phenomenal helping us take care of a bill and contract that my client was unsatisfied and not aware of. They cleared everything on her account and took care of it. They were very polite and super helpful. Thanks again!
-
February 2025 by ReiBread
The people here are nice and helpful but they need to learn how to understand no when a customer says no. I understand that apart of their job is to upsell and let customers know of promotions. I am in retail and sales myself. But that is no excuse to push something so hard you make someone feel uncomfortable. You ask once or twice and if they still say no you stop.
I paid off my old devices and got a new iPhone 16. My partner got the 15. When the agent (I think his name was lance.) looked at my account he asked if I was interested in the Verizon home internet. I politely declined as I get my internet for free so why would I pay for it? He asked again and gave me the schpeal and that I could take the device home and try it for free. I again declined. He then suggested that I take it home for my dad (my dad has a Verizon account and was thinking of using Verizon’s internet) I declined again. Why would I get something like that for my dad when he has his own Verizon account and can pay for it himself. He asked again. I told him that I didn’t want to mess with internet in my house since I’m not the one who controls the internet stuff. He then proceeded to ask again with the schpeal of well it’s just a little box that pings off the towers. I again declined he asked again and I again declined. Then Another agent with long blonde hair with a beard and glasses chimed in. “Oh we’ll give you a 100 dollar credit if you take it home tonight!” I declined then both kept pressing about the 100 dollar credit. I kept declining. At this point if it wasn’t for my partner I would have left without the new phone and took my business elsewhere. I have never felt so uncomfortable in my life and so pressured. It’s already bad enough that I keep getting stuff in the mail for the internet, I get things in my app about it, and I can’t call customer service for help without being harassed about it. Now I’m being harassed by employees about it. I wish they would just mark that I wasn’t interested in my account.
If this ever happens again when I come in I will terminate my Verizon contract on the spot. That was unacceptable and not appropriate under any circumstance. Now if I ever do need an internet plan Verizon will definitely not be it….
-
July 2024 by Julie Zalewski
This shout out goes to the staff, but especially to Customer Service Kelsey, who helped my hubby & I with getting his new cell phone set up start on the right path.
Kelsey took the time, effort, & over & above messy situation we had to get things going in a positive direction. Thank you Kelsey for your kind patience & answering all of our questions.
Was a great customer experience. Thank you again.
Rob & Julie Zalewski
-
April 2024 by Brett Martin
I don't leave many negative reviews, but consistently at this store I have felt like a number and my voice not being valued.
Every time I need an upgrade or am even considering about purchasing, it feels like 9/10 times at this store, I notice sales reps sharking upsells and pushing premium options.
I wanted to upgrade to a new iPhone and the rep who I was chatting with starting pushing Asurion protection plans, after repeating myself several times and explaining I am not interested in it. I got to the point where I was unfortunately feeling cornered and ended the conversation, got my phone, and got out. I shouldn't have to feel like I'm getting sharked while my phone is transferring it's eSim. Very disappointing experience.
This was also for a Black Friday deal that came with a free iPad, the rep also kept in fine print that the iPad would have it's own data upgrade line. It was until we asked about why the bill was so high that the rep explained it to us.
This happens with every iPhone upgrade that I do, there has consistently been a catch or a "it's too good to be true" deal that has fine print you must read. I've gone through this process several times, and it happens like clockwork.
Another visit, I was going through the iPhone upgrade process and we were going through the questions, picking out a new color, etc. and I changed my mind on the color that I wanted. I didn't know they had other colors in stock so I asked if I could switch it, and the sales rep essentially said "it doesn't matter that much right?". All I could think about was the $1200 machine I'm buying and how I saved this money and would like a different color. I insisted on changing it and the rep continued to mention how many steps we'd have to go through and disregarded my concern completely. After about 5 minutes of trying to communicate my concern I convinced myself it wasn't worth bantering over and signed the papers and got out.
I've given this store several chances and they continue to make me feel like a number or a burden. I am planning on going to a different location in the future.
-
April 2024 by Steven Van Dinter
Very professional group, went the extra mile to get r phone setup, thank u so much
-
December 2023 by Jackson Heiting
Was able to fix my issue in a matter of a few minutes.
-
November 2023 by Halil Ibrahim
The specialists are too slow and system also system is too slow.
-
August 2023 by Manager Property
Fast, super friendly, smiles on employees faces, approach you the second you walk in their door, asked me a few questions, was not pushy or salesy. Definitely the best in and out experience with a brand new phone I've ever had in my whole life and I'm almost 70! Highly recommend!!
-
August 2023 by Charles
May 2,2023:went into Verizon,and was sold two phones and 5G home plus internet by an employee(whose nametag said "Hayden" but whose real name was Andrew) who said that if we kept the home internet for 65 days,we would receive an Xbox series S."just wait for the email" he said.pretty cool I thought.Fast forward to today,august 5,2023:still no email,still no promo in the awful "my Verizon" app,so I try to contact customer service.they were not only not helpful,but also actively contradicting themselves.asked to speak to a manager.that request was ignored.she suggested I upgrade to the plan we already have so we can claim the promo we are asking for.i ask to speak to a manager.again,ignored.asked for the terms and conditions of the promo to be emailed to me.that request was denied.asked to speak to a manager A FURTHER 15 TIMES before a purported manager came to the chat,quickly followed by a second manager.i explained the situation to them,they responded in the same manner as the first CSR I talked to,insisting that we would need to upgrade to the 5G home plus THAT WE ALREADY HAD in order for them to escalate my chat(which is not how escalation works in any manner),and continued to tell me that I am on the wrong internet,also that the promo I was inquiring about didn't exist,and that I needed to go to the point of sale and talk to a manager.well,okay,I will.Got to the Verizon store;was helped by Chase,who was,if I am being honest,pretty awesome,despite the fact that I and my GF were rather upset.did his best to calm us down,tried what he could to help,eventually we decided to upgrade to the 5G home plus in an attempt to maybe get our Xbox,despite already having it.went home,still rather upset.Got home,dug through paperwork until I found the receipt from Verizon on May 2nd,clearly stating that we HAD signed up for the 5G home plus.back to Verizon,I guess.Chase seemed surprised to see us again so soon,and was puzzled by the receipt,but again,masterfully diffused the situation,did whatever he could to help us get this rectified,and was overall,awesome.It seems that what happened was that,although we left the store with a 5G router,three more routers were ordered for us,all 5G home plus,whereas the router we took home was not a "plus",thereby rendering us ineligible for the promo that we explicitly were signing up for.hopefully it was a computer glitch or an honest mistake,and not this "Hayden" character perpetrating some sort of commission-related scam,but I digress.we were told that it would take 7-10 business day to get a reply as to IF WE WOULD BE getting the Xbox that was promised to us,as the matter would be under review.So,in conclusion,we were sold a thing we did not actually receive(the 5G plus) by a guy wearing a nametag bearing someone else's name,then,without our knowledge or consent,that product (which we never received)was downgraded to a plan that did not qualify for the Xbox promo,which was the main reason we went with Verizon in the first place.then,when we tried to seek some sort of customer support,we were talked down to and attempted to be upsold by some very rude and uninformed CSRs and managers at a call center,then drove to the Verizon store,was treated kindly and compassionately by Chase,but not really helped that much with the matter at hand,drove home to find the receipt proving that I am not crazy and that a mistake was made on Verizon's end,drove back to the Verizon store,showed Chase the receipt,whereupon he promptly,again,and with the help of the receipt,did all he could do to help,and yet,there is still seemingly a chance that our escalation will be denied,which is INSANE.In doing some research this morning,it seems like quite a few other people are having similar problems and frustrations while trying to collect on this promo,which is just sad.verizon is one of the largest telecom companies in the world,yet they appear to be trying their hardest to keep from having to honor their end of the bargain.i guess I demand satisfaction,is a
