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January 2024 by deontae Drake
LOVED IT FOUND EVERYTHING I WAS LOOKING FOR
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November 2023 by Rae J
I needed to stop at the store on a Sunday, I checked the make sure the store was open, which it said it was online. My mistake trying to get into the parking lot on a packer game day. They prioritize parking for people that are attending the game. Good for them, I guess. I ended up driving across town to Home Depot. I was extremely disappointed that I had to drive so far out of my way.
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November 2023 by Phil Billings
We just moved here and have used Ace Hardware in our previous location. Just like our previous store, we were assisted right away to find items we needed. Thanks for your friendly service.
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November 2023 by Gavin Carrigan
Very friendly staff. Knowledgeable. Well organized store.
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November 2023 by Allen Willems
Poor service. Went to help hub & guy made it clear he had no interest in putting himself out to try & help anyone. Should be working in a warehouse somewhere.
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October 2023 by Stuart Nolan
Online ordering and curse pickup was absolutely a breeze. Quick and effortless on my part. Would recommend to anyone needing something quickly.
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September 2023 by Jeff Brayton
Lots of stuff, knowledgeable and friendly staff. Huge Milwaukee tool selection.
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September 2023 by Steve McIntosh
ACE is always the place! They were sponsoring That Fan barbecue in the rain! NOTHING stop a Packer fan! ?
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August 2023 by Nancy N
Outstanding customer service from each and every employee I encountered as I browsed the entire store. When they didn't have what I was looking for on the shelf, they offered to order it and when it would be in. Store very organized, clean, reasonably priced. Most genuine feeling customer service I have encountered, not the "canned" speel required by corporate.
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July 2023 by Duke DuQuaine
They are always around to help you, if you want help. They don't hound you the moment you get in the door like the old owners of this Ace hardware did. I really appreciate that.
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July 2023 by Conor DuBoyce
Usually a good experience and very helpful but on this occasion the customer service was very disappointing.I walked in 5mins before closing(didn’t know hours were short day before holiday). I was asked if I needed help and I said no i knew what I needed just needed to size it together.The associate responded with “well you will have to make it quick we close in 3mins.” This really put me off and I thought about leaving at that point but I knew where everything was I needed and I like to shop and support local when I can.While almost done shopping in the one aisle that had all my parts, the same gentleman came back and offered help again except this time finishing with “as we are now closed.” Mind you it is 1 minute after the store closed. I answered with “no I don’t need help as I had found everything however I will take my business elsewhere following the lack of respect and customer service displayed.”After putting the items back I come around the corner to have him and two other employees having a cackle about the situation.While I understand it is a day before holiday and you were closing early(which I admit I didn’t know until I walked in; I should have trusted my gut to turn around and walk out). To rush and speak to your guests like that can and did cost you business as I promptly put my items back after the second comment and took my business to another store and purchased what I needed nearly totaling $100. I wish I would have got the gentleman’s name but I didnt.I have worked in retail and the hospitality industry for over 15years and while yes frustrating when a guest walks in near closing; there are much better ways to convey the message while still allowing the guest to shop and not interfere with the closing of the business. Heaven forbid I shop till 5mins after closing and purchase $100 worth of items to help pay for this rude associates time of 5mins past closing.
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July 2023 by Pamela Eisch
Had a wonderful lady help me. So many Great products. I love your solar pin wheels, and you're Solar light up frogs butterflies. All my potting needs were bought here.. Beautiful griniums. Janey Definitely. knows her job.
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July 2023 by Tim Trapp
Don't bring your factory car keys to Kim's! They won't program them!
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May 2023 by Colin Piaskowski (HTA Colin)
Thank you Kimps for testing my Echo batteries and making the warranty process a breeze. Living having a Kimps close to work and home! Same great service from Howard translated to Ashwaubenon.
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May 2023 by Eric Doyka
Great staff helps you find what you need
