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January 2024 by Dan Coppens
Slow service. Three of us standing there waiting to be waited on. Manager walked by saw us and kept doing what he was doing. I got so tired of waiting i put it back on shelf and went to NAPA. PISS POOR CUSTOMER SERVICE!!
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January 2024 by Jane Roney
I was in a bind with my battery constantly dying (or so I thought) and I stopped into the Mason street location about 8:30 thinking that they were open till 10 and would be able to help me potentially charge my battery or tell me what was wrong with it. Not only did Liz the manager offer to charge it even with them closing at 9, she tested the battery and saw that my battery wasn’t the problem, but that my left terminal was loose and she helped me tighten it back up so I had no further issues. She was super pleasant and helpful and I’ll always come back to this location after that!
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November 2023 by Jason Hartl
Yesterday, on a Saturday I found myself needing a new car battery. Stopped in that morning and spoke to Jacob-very helpful! He advised I let my car run another 15-20 minutes and I did…for a better battery test. I decided to get a new battery and Dylan installed it right away. It is very nice to have a place to go to on a Saturday or Sunday for this kind of service! 3 year warranty on the battery as well.
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November 2023 by Aaron Swart
Usually have fairly knowledgeable people working here.
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October 2023 by Patricia Baldovino
Professional ! The two men who helped me knew what I needed ! Manager went above and beyond for me ! I got everything I needed ! Plus they will give you same or below other quotes ! I’m going back every time I need something! Nice & Professional ! Thank AutoZone Auto Parts !
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September 2023 by Sandra Reschke
The gentleman that helped me, before I even entered the store, was so kind and helpful. He hooked up to my vehicles computer so I could see what was wrong. I am very thankful.
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September 2023 by Jonathon Trousdell
My wife and I are visiting from Houston, Texas with our five children. We left Bay Beach amusement park and were hit with a battery indicator and check charge system message on the dash of our Honda odyssey. We have had good luck with the AutoZone near our home back in Houston, so we decided to go to AutoZone first. They also seem to be the only ones open at the time which was around 6:00 p.m.Jacob, the store manager, immediately diagnosed the alternator for us. They had the replacement part in store, and he let me borrow the stores tools to Begin work replacing the alternator. This occurred in their parking lot. The job was much more complicated than similar Replacements I have worked in the past. Jacob frequently came out to check on how things were going When the Crowds died down, but he was short staffed and couldn't stay long. Still, his frequent visits and crucial help in Breaking the torque on a bolt that I could not loosen, as well as disconnecting an electrical connector, were completely invaluable.After about three and a half hours of working in the parking lot, I was able to get back to the point where the belt needed to be routed and tensioned properly. Then I could commence work on reattaching the coolant and power steering reservoirs. Despite needing to close up shop, Jacob still came out to help check in on us, and then we were joined by Bill who worked stock in the back. While Jacob closed, Bill helped me get the belt back on and tensioned properly. He also helped me get everything else buttoned back up. To top things off, Bill followed us back to the house we are renting to ensure we got home safely. At 10:30, we pulled into the driveway.At no point in the evening did neither Bill nor Jacob show the slightest sign that we were an inconvenience. They were friendly the entire time, and very patient with my limited mechanical skills as I tried to change the alternator in their parking lot. All the while they were very polite to my wife and children. To stay as late as they did to ensure that we were not left alone in a parking lot in an unfamiliar area is service which goes above and beyond what I could have ever expected.These two gentlemen saved my family's vacation. Thank you, Jacob and Bill.
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August 2023 by Tou Vang
Staff wanted to double-check and make sure the part we had was the part we needed. Great service.
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August 2023 by Jessica Corbeil
Ben C was absolutely amazing! Funny and so helpful! Made the misery of a dead battery actually painless! I'll come bck just for Ben!
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July 2023 by Cameron Isaacson
Was waiting in line and employee, about 50 years old, balding, Jacob clearly saw me and aS soon as the customer ahead of me was finished, Jacob knew I was there and purposely didn’t make eye contact as I moved forward and left the register to go do something else. So I stood there waiting another 5-10 minutes at his register until he finally came back. I was in a hurry so I would’ve found it less frustrating if he would’ve acknowledged me and then said I need a minute or two I’ll be right back.. instead, I stood there, wondering if he was even going to come down back to that till at all also thinking, maybe I should go get in the back of the other line next to me.
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July 2023 by Erin Shepard
Recently I came in with my daughter's vehicle. It had a blinker out as well as a headlight. I had no idea what I was doing or how I was going to fix these issues even though they were relatively minor. I met with a gentleman by the name of Trevor f. He was very efficient and helped me find both of the bulbs that I needed quickly. It was dark outside yet he still came outside to my vehicle and helped me to change the headlight. It was a struggle as this vehicle is not an easy one to change a headlight on. But he took the time to make sure that I got it fixed correctly and that the vehicle was safe to drive. He was a very polite and pleasant to be around. I would have had no clue how to change this and I don't know very many people in the area so the fact that he was so willing to come outside and help me was very much appreciated!
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July 2023 by Peter Moran
Trevor and Jason were super helpful. I needed new headlight bulb. They even put it in, which I could never have done. I will definitely go back for my auto needs. Thank you. Peter
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July 2023 by vanilla wolf
Not only was he funny but he was very helpful in Helping us find what we needed after dinner on Fathers day. Thank you Ben I will definitely be back ;)
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June 2023 by Mario Olivarez
Went on 3 hour travel, stopped and gear oil all over the front of camper, rear diff cover blew out, found me capacity specs affordable fluid and sealant didnt have the cover at that specific store but billed me out so all i had to do was pick it up. Fastest ive ever got what i needed with happy service ? five stars
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June 2023 by hannah grenke
The store was super busy and Dillion O. Still took the time to help me with all my problems! Thanks Dillion!
