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July 2023 by senia coranza
Lady who helped me was friendly, very nice. will return again.
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May 2023 by Suzan Ugaz
friendly gal at the desk.good experience.
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December 2022 by Allison A.
David thinks Puerto Ricans are illegals. Although the racism is normal for Wisconsin.
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December 2021 by Crystal Basina-Smith
I had a great experience ! Wynona was very nice and professional. It was my first time renting a car so I didn't quite know how it goes and she answered all my questions. I will definitely be back.
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December 2021 by Nekonis White
The woman that helped me out was Wynona and she was really great. Extremely helpful and polite. Thank you!!
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December 2021 by Laura Munoz
Worst experience asked the lady a question and she just laughed and made me feel stupid. And she didn’t help at all.
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December 2021 by Alexander Bell
Not so good; unfortunantly Budget Rent a Car would not accept my Dubai debit card, citing the fact I had no credit rating here in the USA. This was only after I turned up to find the office was locked, no record of my booking was available thus no vehicle was ready for collection (I had cancelled my booking but then again rebooked- this was acknowledged as correct by the staff). Due to the fact that afternoon the employee dealing with me had a road accident and only turned up for afternoon duty around 5.00 O'clock (ok i can understand accidents can happen, through no fault of our own). After frantically walking around the building & banging on a window I was lucky enough to meet one employee still at work, who tried her best to help me. At one stage i was asked to go to the airport to pick up the vehicle, but after explaining that we chose to collect the vehicle at their Velp Road office due to the convenience, a driver was hastily arranged to bring the vehicle, it seems they felt they were doing me a favour, which of course turned out to be a wasted trip. I could go on but why? Over the years I have rented many cars from both Avis & Budget Rent a Car & most likely still will. But what surprised me most of all was the service or rather lack of. I doubt my voice will be heard; but at the end of the day, does Budget Rent a Car care; does anyone really care that the next morning i had to attend an important meeting in Madison which was crucial for both me & my family and yet there I was left on my own high & dry.
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December 2020 by Ari Braun
I had such an amazing experience here. I am from out of town and the staff took great care of me and my family. The facility was very clean and polished. The staff was very respectful of my time and the car was clean smelling. I definitely recommend this facility to those in need of a car rental. I have rented a few cars in my day and this place definitely impressed me. I will be returning!
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December 2020 by Shauntel
Wynaoa was super helpful, sweet and she was very informative. My experience was amazing the car was great no issues and above everything the customer service was top notch. I will surely be back to rent again, and will recommend this to all my family and friends. Not sure why anyone would go anywhere else. They have the best deals and service can’t beat that. Thanks Wynaoa at budget rental!
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December 2020 by Storm McGeshick
Wynona, was super helpful and friendly during our time here. The place was clean and efficient, would recommend to family and friends. xoxo
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December 2020 by Dottie
5 stars. Great customer service. Front desk lady was super perky and friendly.
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December 2020 by William Waubanascum
The lady there treated me well. I had no idea what the hell I was doing.. she treated me with respect and that's something you dont see everyday .. Helped me make the right choice for my family of 6.. Id go back any day as long as she was working...and if I was in dire need of renting a car.. ACES in my book..
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December 2020 by Joshua Tucker
Best car experience, David was able to help me with my issues and on my return Wynona who helped me is a super duper person and she even gave me a water bottle. She is the best. David is cool.
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December 2020 by Stavan Parikh
They are very rude to customer. I booked car at 5pm and when I get there at 5:02pm they told me that they are closed. When I said that I have made reservation at 5pm. This is what they replied “Not my problem. You need to step out of store”.Somehow I convince them and then they rudely started fulfilling reservation and handed me keys to small size nissan versa when I paid for mid-size car.Never going to book from Budget and big loss for them cause I book rental cars 4 times a month.
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December 2020 by Ashleigh Long
The person hat helped me was very outgoing & helpful. Thank you for your service ! ?
