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September 2023 by Christine Moser
Lots of negative reviews but they do have wonderful customer service reps. Just because these people talked to one rude person, doesn't mean you should condemn the whole.
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July 2023 by Mara Franco
Worst customer service. I requested a withdrawal in Odessa, Texas and I did not get my money but it charged me for it. I filed a claim at my bank and it was denied by Cash Depot. When I called Cash Depot they said my financial institute was responsible for it, which is not correct. I would advice never to use their machines.
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July 2023 by Samantha Hall
Basically stealing money and customer service are some of the rudest people I have ever talked to.
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May 2023 by Jeffrey S
Customer service was polite with was this company's only saving grace. Their ATM did not disperse my money and declined the transaction but debited my bank account. Now I don't have access to my money until my bank finishes the charge back with will take a couple of days. This company refuses to help with a situation that was caused by their error.
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May 2023 by Jeffrey S
Customer service was polite with was this company's only saving grace. Their ATM did not disperse my money and declined the transaction but debited my bank account. Now I don't have access to my money until my bank finishes the charge back with will take a couple of days. This company refuses to help with a situation that was caused by their error.
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April 2023 by Jodi Murphy
Absolutely horrendous customer service today 4/11/23. We were shorted money at an ATM a couple of weeks ago. Lady was beyond rude when we were just trying to confirm details. Very much need customer service training. Worst I have ever encountered!
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April 2023 by Tim C
I use the cash depot ATMs everywhere I can because I know they have reliable customer service and I have never had an issue with their ATMS
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April 2023 by Tim C
I use the cash depot ATMs everywhere I can because I know they have reliable customer service and I have never had an issue with their ATMS
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March 2023 by Joe S.
Called the 1-800 number for The Cash Depot because one of their ATM's cancelled my transaction, so I used the ATM right next to it. Well it withdrew from my bank account twice. So when I called to get it resolved the lady asked for my card number, I started digging for it in my wallet, I didn't say anything, my bad. But then she asked again I said i was digging for it. She said well use your words!! I snapped wow excuse me I'm digging for it. She said passive aggressive guy. I said excuse me, that's rude. And she mumbled like I care what you think about me. The rudest person I've ever talked to. Don't know what was going on in her pathetic life but taking it out on a customer is unacceptable. Called back and informed the manager what this rude, ill-mannered insolent lady had said. The manger informed me what I had to do to get my money back. Hopefully I never had an issue with one of their ATM's again!
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February 2023 by Jose DD
Wow, their customer service was very rude.
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January 2023 by Shahzaib Ali
SCAM COMPANY, i used their air machine here in Houston, and it didn't work and could not get a refund either.
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December 2022 by Kelly Magnin
I own a business and bought an ATM from cash depot. I have lost over $1000.00 in less than a year. The ATM is dispensing more money then its supposed to. Every time I call they send out a technician that doesn't know how to fix the problem. They say they send the information out. Whatever that means, but nothing gets fixed. Would not recommend them unless you like losing money.
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November 2022 by Drew Moss
They stole $220 from me, 5 days ago and I still haven’t got it back. I will never use there ATM again. And I would not advise anyone else to use them either.
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November 2022 by Nadia Rincon
This atm stole me $300 and costumer service is the worst ever
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July 2022 by Gilbert McGee
Con Artis at work with this company. Was trying to withdraw $280 to buy my kids some food. Machine did not give me the money. I called the number on the atm the lady asked me if I was sure I did not get the money. Had a police officer in line behind me who saw me not getting the money. Looks like an American Green episode to me.
