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August 2023 by Google user
I went I went in with my old phone, my daughter had given me a newer one that she had bought for my grandson. The man at the counter helped me but they could not coordinate the phone from my grandson with Cell Com. I went next-door and I talked with a gal about purchasing a new phone well I am sleeping on it and I will probably be back tomorrow but everyone was so helpful that that’s where my five star rating is coming from.
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February 2023 by Christopher Pamperin
Friendly and helpful. Helped get our device working and answered our questions.
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January 2023 by Emily Lin
I am studying abroad for four months. I went to Cellcom to buy an international SIM card as I said I would buy one so my phone would work immediately once I left the United States. They told me the SIM card would work right away once I powered it off and put it into my phone. I did everything they said and the SIM card will not work. Come to find out that there is nothing wrong with the SIM card but the vendor? I am not even sure what that means but is what I am being told. Although they continue to tell me that the SIM card works with WiFi but, a phone doesn’t require a SIM card to use WiFi… I am extremely disappointed as I am a 20 year old girl in a foreign country and am unable to call or text, look up directions, or contact anyone if anything bad happens when I am out and about. I am extremely disappointed and not to mention the international plan they offer is absurdly expensive in comparison to other cell phone providers and am starting to think I should’ve went that route…
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January 2023 by Radiation Gaming
Been with Cellcom for years and years. Amazing staff for they are so patient and talkative. Its nice to visit even if im blowing money on a phone or repairs lol. Amazing service too anywhere i go.
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December 2022 by Brad Busch
My Note 9 had no brightness, didn't want to get a new phone, so I spoke to Bob at the service center on Costco Way, He was able to find a new screen for my Note 9, I left my phone there and was repaired with in an hour by Technician by the name of Ed. Wow, fantastic service provided by both Bob and Ed, special call out to Bob who was very friendly and professional. Thank you both again..Brad
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November 2022 by racquel beal
Such nice people, felt very comfortable the people helping was so incredibly wonderful not only to me my husband ama father in law but our kids... Thanks?
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July 2022 by James Cwiak
Looking into a new phone today, and thinking about purchasing a certain one, great customer service
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July 2022 by Luann C.
Me and my mom were greeted by a friendly associate LAINEY SIMONSON!! on Wednesday July 7th. My mom wanted a new iPhone. Lainey was very courteous, helpful and patient with my mom. Who is in her 70s. And this is moms first iPhone!! Lainey spent several hours with my mom showing her how to use the phone. She also gave my mom her private cell phone number. And asked my mom to call her if she had any questions. Certainly LAINEY gave the best customer service I have seen at Cellcom. She deserves appreciation accolades. And a huge raise!
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April 2022 by Thomas J Koceja
Closed my account and they could have been Nasty, but Katie could not have been more nice, and accommodating.Katie was Super.She needs a raise.
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March 2022 by Mark Adriansen
Needed to bump up my data allowance for one month. Cellcom made it easy. Their people are the best!
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January 2022 by Aaron Tyler
I know what I pay for customer service. I know I don't have to jump through several prompts to get someone and I'm not going to be transferred across five different agents to get to the right one. No matter what platform you have there's going to be problems regardless it's technology. So again I pay for customer service. Thank you cellcom for getting back to me and fixing the problem I had with my SIM card.
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December 2021 by pkr611
The staff was so helpful when I dropped my phone in water!! Really understanding, kind, and accommodating! I wouldn't go anywhere else! Superb!
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November 2021 by linda hafenab
I had very good service today Bruce was awesome sold me a phone and tablet and saved me lots of money and my payments stayed the same great salesman thank you again Bruce for all your help!
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October 2021 by Cathy Brienen
Great service. Very helpful.
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July 2021 by Sharon Bronander
Not really wanting to work with customer.
