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February 2024 by Samantha Roman
I didn't know much about getting my ears pierced, but the employee, I didn't catch her name, was very helpful and I really enjoyed talking to her. Amazing service, and I love all the options for starting earrings. I would definitely recommend this place!
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December 2023 by Fatma Fatma
I did a piercing today me and my friends and there is a lady her name is winter and she was so nice! The best ever!!!
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October 2023 by Brendon Bommersbach
I went to Claire’s for a simple earlobe piercing, but the employee helping me truly went above and beyond.Tori was the name of the employee who did my piercing and answered all my questions.Thanks for making the experience a breeze, Tori!
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July 2023 by Coleman Dole
Got our daughter's ear pierced. She was extremely nervous and anxious. Tammy was soooo patient and helped her through the process. Tammy went above and beyond!
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June 2023 by Renée Doubek
An older woman, with black hair, who works there, is always rude and crabby. Guess I will be making a call to the Claire's corporate offices and tell them about her sour attitude.
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April 2023 by Frankie Lux
Please teach your employees how to greet customers and to say thank you. Not asking for much. Just basic, elementary customer service knowledge will make the shopping experience so much more pleasant. Every time I enter Claires and Icing, it's the same attitude everywhere each time. Disappointing.
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March 2023 by Jamie Gilliam
They say they have highly trained professional staff to pierce ears. First, they said I needed to purchase 14 kt gold earrings for my granddaughters 1st time (which was fine). However, after a week, she was in extreme pain and they kept bleeding. We went into another office and were told she needed xl posts as her lobes are thick and they are embedded into her ears, and they said we should have gone with a better material. I said, what's better than 14k? She assured me that they weren't 14k. So, Claire's claims they have highly trained staff, shouldn't they have known about needing xl posts? And I took the earrings to 2 different jewelers and they confirmed they are not 14k. When I went in, they told me they could not refund my money without corporate approval and would not call for me. I called while I was there and they are closed on the weekends. I don't recommend this place to anyone. Very disappointing.
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August 2022 by Earth Waterfall
Customer service was horrible the ladies were rude & seemed over all unhappy. I get no refunds once earrings are opened but before they open earrings to pierce a Youngs child's ears they should ask are you 100% sure. Once my daughter saw the gun she changed her mind but the lady rudely said "you are buying the earrings whether or not she goes through with it" at that point I felt forced. Because who would need $80 kid earrings without pierced ears. Yes $80 was the cheapest option for first time pierced ears. It was all unprofessional and rude. I'd never go back for my other kids.
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February 2022 by Linda Davis
Too expensive and the walking areas are too narrow and crowded. It doesn't help when shipments are piled in the way. It also does not help when you can't use your credit card at ths main counter because their system is jammed and theres no counter space at the other register. There were boxes piled in front of the register we had to use. Also, the customer service was borderline rude. I think I'll order online just so I don't have to deal with poor attitudes.
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August 2021 by Sherri Thunder
Worth buying when they have thier sale buy 3 get 3 free. expensive for costume jewelry. My daughter loves it, so we go.
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June 2021 by Boo Beth
The ear specialist/cashier was very informative and placed the earring just right ✔
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April 2021 by CarrieAnn Bereta
The staff was Pleasant, On point and helpful with the process of getting My daughter's ears pierced
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January 2021 by Linda Dupass
Great customer service.
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December 2020 by Brandon Ledvina
Very rude about masks even though other Claire's stores are not. Decided to shop online with my daughters gift card and make them pay the shipping.
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September 2020 by Lauren Vanboxel
Girl was not helpful at all when I talked to her on the phone, then I get there and the little gun thing gets stuck on my ear, both ears are infected. Wouldn’t go here to get them pierced