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January 2024 by Kelly Colburn
My Kia was in for a security update due to a recall. My appointment was at 2:40pm, and was not finished until roughly 4:30pm. We drove my car home and the next morning when I went to leave the post office, my car was completely dead. One of the battery terminals was not tightened down correctly which cause my battery to go so dead that it could not be recovered, in turn costing me to having to buy a new battery. Hopefully this did not cause any further electrical issues going forward. I have lost faith in Dorsch Ford for this and will not be returning to purchase another vehicle which I had originally planned to do in the near future.
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January 2024 by Wilma Dashti
Attendant very professional and kind. Each person I encountered was knowledgeable of my service needs. I will definitely be a repeat customer. Lobby clean and stocked for our needs as we wait. The shuttle service was prompt and he used a vehicle that was a pleasure to ride in. Enough room for my 6 ft 300 pound husband. I’ve been to Dorsch Ford two times now and they are constant in their professional friendly service.
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January 2024 by Stacey Alcott
I just recently had my transmission replaced everything about. It was a good experience. Other than Breaking down lol! Seriously, even that wasn’t too bad of an experience since Kia roadside service came and told my car from Michigan to Wisconsin as we don’t have a dealership here. I’m definitely impressed with the great service I received.
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January 2024 by Zoar Fulwilder
I appreciated that I could make my appointment online. When I arrived my vehicle was promptly serviced while I waited in a clean well appointed comfortable lobby. The pop corn and refreshments made my short wait for my vehicle very pleasant. In additon, the staff was very courteous and kept me informed of my vehicle’s progress. Kudos to you!
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January 2024 by Terri
We recently purchased another vehicle from Dorsch. I appreciate how kindly and professionally they handled this sale. I didn’t feel pressured to buy and everything was explained to us and every question answered. It was important to us to buy from a reputable company. I would highly recommend this car dealership
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December 2023 by Steven Born
Did a good job gave a ride home and came and got me when the car was done. TheShuttle driver was busy when the car was done so another person came and picked me up so I didn’t have to wait. Washed the car no cost to me. They had sent me a coupon for $20 of I had my birthday $10 coupon and I had my senior citizen discount so that helped a lot. Very professional service!!
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November 2023 by Dawn Winters
Anytime i do business with Dorsch i leave feeling confident that the work was done completely and accurately. Customer service is always great, even by staff you are not personally dealing with. Waiting areas are wonderful, as I live in Door County, I'm waiting sometimes there and it is clean, comfortable and safe.
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November 2023 by April Schreiber
Always a pleasure dealing with Dorsch Ford. It’s the staff—professional and fun. Thank you! I bought a new vehicle when I only went there for an oil change—they made it that easy! I loved the old one from there and love the new one! My third new suv from Dorsch.
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November 2023 by Jessica Arterburn
I have been coming here for many years! They always figure something out and take great care of me. The last salesman I felt with (Chad) was so excellent on everything. The vehicle I purchased was full of new technology and he literally spent so much time explaining everything and showing me how it worked. The whole team worked around my bizarre work schedule and I was in my Dream vehicle within 24 hours of test driving it. I highly recommend checking it out if you haven’t. Great communication between them all and wonderful customer service.
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October 2023 by Randy Jacques
I bought the car this summer and in a couple of weeks realized something was wrong, brought it in to Dorsch Ford and they found the problem quickly. Problem was to get the parts which we totally understand. They were so good to us, giving us a car for the couple months while our car was laid up . They always gave us updates keeping us informed about our car. We just got our car back and are very pleased with their service. We have been and will highly recommend family and friends to vehicle shop there thank you!
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October 2023 by Meg Renquin
We are very pleased with the service we received. The young man in the parts department was very helpful, we were able to have an oil change and complete check on our car before making a long distance drive. Many thanks to Thomas for his great customer service. We will return to Dorsch for our future service needs.
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October 2023 by David Allison
The Dorsch Mobile Service Technician was very friendly, professional and efficient! He encountered a problem in completing my vehicle service on site but got resulotion quickly with support from the "mother ship" and completed the work on schedule. The Mobile Service was a very good customer experience and a great way to get the service required on my vehicle done effectively.
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October 2023 by Jason Olson
When I arrived for recall work and an oil change with a rotation. Brad the service writer was attentive and answered all my questions. It took about 2 hrs for all the work to get done. My salesman Pablo even took time to stop and chat. The only two small issues I have are. I wish they would update they phone charging station in the lounge. Finally I feel $92 is a little steep for a LOF and a rotation. But still love the place only place to buy your next vehicle
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October 2023 by Scott Herning
Everyone I have dealt with at Dorsch Ford Kia has been friendly and helpful. The gentleman who was working the quick lube station went above and beyond when checking me out. He noticed that some of the trim around the windows was fading and mentioned he had the same issues with his vehicle. He is going to help us get those repaired at the body shop since the vehicle is still under warranty. A very nice thing to do especially since he brought it up instead of me asking.
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September 2023 by Dennis
Easy deal. Was met immediately. Given what would take place. Less than an hour all was complete. Complimentary car wash and check of all fluids, batteries, etc. Great service. I would highly recommend this place.
