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April 2024 by Emily Mangless
If you're thinking about going to this location do yourself a favor and just don't. Go to the one in Howard instead. I did and online order and went to pick it up. First problem the girl at the pick up counter didn't know how to greet a customer or speak up at all. I asked if all my order was there and she just looked at me blankly. Just starred and said nothing. Then I noticed the chips from the order were missing to which she had no idea about even though the receipt with the WHOLE order printed out was stuck TO THE BAG. So I had to get the chips. Then I also noticed I was missing the 3 cookies with the order as well. Again she was dumbfounded and just pointed me to the check out counter where I then asked another person if I just take the cookies then. To which then I was informed the ones I ordered they did not even have. Then come to find out the girl working today with 0 customer service skills is the owners daughter. Makes sense now. She doesn't have to care. Then I get home and noticed all the pickles slices were ordered with the subs were also, guess what, NOT THERE. I will go to the Howard location from now on. I wish I could give this location 0 stars.
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April 2024 by Jake Houston
I was in the area for work and decided to go here for dinner one night. the store back home is better, I would like to give it more stars but the fountain drink machine was gross, the employees were quiet and shy to take my order. I rounded up to the nearest dollar and got a snippy comment about it.
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March 2024 by Evan Kinney
I asked for a turkey sandwich and they forgot my turkey… they were nice however.
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March 2024 by Miss Margie
I am insane for continuing to go here but I'm also a gambler. It's a 50-50 chance your order will be correct. Ask for extra, get none. Ask for none, get extra. And screwed up catering orders not even started at pickup time (after calling to confirm). So sad because when it's right, the food is awesome.
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March 2024 by Roy Gocken
Foul!! Absolutely zero care. I ordered a NY steamer and it was basically a sponge overflowing with mayo and mustard, in, on, and all around the sandwich and even outside the the damn box it was in. This is now the 3rd time in a row they've butchered my order, I'm not paying $20+ for a trash sandwich made by the same.
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March 2024 by Jason Proctor
Ordered the veggie sub and potato soup. There was turkey on the veggie sub and they gave us the wrong soup and did nothing to correct the situation.
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February 2024 by wendy blunt
Would make a toasted sandwich 15 minutes before they closed. Even though they were finishing an order ahead of me using the same method. Pretty disappointing. Just close at 8:30pm then instead of 9.
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February 2024 by Steven Rusch
Their app is very hard to work as it says buy one get one free but won't let you order your food through the app to get the free
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February 2024 by Richard Roffers
Average ! For the money just an average sub..... Sorry, really didn't care for either of our two subs.
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January 2024 by DJ Snowfang
First time here, I must say it was amazing. The food was fresh and the staff was amazing. Portions were just right. Can't wait to go back.
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January 2024 by Kenneth Linds
We walked in and there were only 2 tables eating. No one in line. We ordered and the order taker was rude, very unpleasant to deal with. It took about 30 minutes to get our 2 subs. There was no one else in line!! They were dry and skimpy. This is definitely not like other firehouse subs in the area. This place is trash.
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October 2023 by Sarah Lund
Dining area tables, drink station, floors. Everything filthy dirty! Uncalled for! 4 people sitting doing nothing! GROSS!
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October 2023 by Carrin Gunderson
Ordered online for pickup-The ordering process online was nice, easy, and convenient.However, when I arrived to pick up my order I wasn’t acknowledged, no hello or anything.I ordered a pepperoni pizza sub and a Hook and Ladder (cold). When they handed my order to me, my bag was covered with pizza sauce including the bottom, which got on my seat in my car and everything inside had pizza sauce on it as well. My order was also not correct… I ordered my Hook & Ladder cold with no mustard and extra pickle spears on the side, unfortunately my sub was toasted and came with mustard and no pickle spears.Don’t think we’ll be ordering from here again in the future… Jersey Mikes it is.
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October 2023 by Floyd Silas
There is literally an 8 year old boy working here trying to take orders and he is completely clueless! I'm pretty sure something illegal is going on here!
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September 2023 by Margret Schwartz
The order taker was like a robot. No personality and did not explain what the difference was in sub size. Service for getting our food was slow.
