-
February 2024 by James Cisler
Terrible spent 2500.00 on blinds and told the sales lady 5 times at least I want you to pick up at home depot and deliver it to my home to install, called them up asking about my order oh its been here, huh no one called me, and you guessed it sales lady never charged me for home install, and it was a special order I didn't want it shipped to my address, ship to home depot,install people grab it from home dep,and install it, I didn't want the problems I'd would have paid for delivery charged and install charge would have been under 200.00 it wasn't a money issue if it was I wouldn't have spent 2500 in the first place never going back never ?
-
February 2024 by John Lison
Pretty much what you expect from a big box home improvement store. Employees are knowledgeable about DIY products and projects.
-
January 2024 by Steven Arendt
We ordered a snow blower at this location and they were so great!! We had our snow blower in 4 days …customer service was so helpful and we couldn’t believe how quickly we received the order and how helpful they were . Thank you Home Depot !!!!
-
January 2024 by Mark Paul
We found the perfect light fixtures for our entrance at Home Depot. We had spent a fair amount of time looking at other stores.
-
January 2024 by Nora Flood
I was at the store on Eaton Road and had the pleasure of working with Harry in the lighting department as I tried to problem solve an issue with a fan and light. He was so helpful and kind and didn’t make me feel like an idiot!! What a gift!! ? He truly went up and above today! Thank you, Harry!!!
-
December 2023 by Mike S.
The customer service person and the guy impersonating the manager should really be kept away from any customers. Home Depot has always been one of my favorite stores. The people at the west side location are always friendly and helpful and I know it's slim pickings when it comes to finding quality employees but really ? These two clowns at the east side location are the most ignorant, rude, disrespectful and all around pathetic customer service reps I've ever seen. The "manager ?" was hilarious and should probably seek actual management training even at an elementary level. The elderly customer service person obviously has her own issues but to allow two people to alienate someone who has spent well over $100k at that location over the last few years simply because they are having a "bad day" shouldn't be the goal of Home Depot . Does Home Depot really want to treat their customers this way ?
-
December 2023 by Cindy Nickels
Found everything we needed.
-
December 2023 by Baby Boy
Susan at the service desk was exceptionally rude and was pretty much ignoring things I was saying. Another person couldn’t help me find wheels for a $2k storage system I ordered from Home Depot and that I had to call the storage system people myself to figure it out. You’ll find me at Menards in the future.
-
November 2023 by Sheri Meyer
Emmy Johansen was EXCEPTIONAL in helping us figure out & make our replacement keys! It was apparent she was well versed in this field!
-
November 2023 by Blake Mueller
Went there looking for some lvt tiles. They didn't make them any more, but the two guys that helped me searched their inventory and went in their personal cell phone online and tried to find them. They went above and beyond for me. Especially considering the fact that they were 15 minutes from closing, and they still showed enthusiasm. You go guys.
-
October 2023 by Amber Keenan
Went here for floor tiles-Kevin J was wonderful with helping us get everything loaded!
-
September 2023 by James K
Lets see, they expect us customers to sit home all day waiting for them but they dont bother even showing up when they say they will?Don't ever buy anything from HD needing delivery. The delivery drivers lied to us......when they would be there and then didn't stop when they said they would, no phone call, their dumb automated text about when they would arrive was wrong, then the store blamed the delivery company stating "its not our job" to deal with delivery problems. we called the national delivery number, but waited over an hour on hold, supposedly a supervisor, that person would not listen told me how I should take it, and when I should take it, and didn't listen to the issues with their delivery drivers. I will cancel the order entirely and buy local. DO NOT BUY ANYTHING THAT NEEDS DELIVERY OR SET UP! Rude customer service!
-
August 2023 by Dennis Miller
These stores need to come up with timely curb side pickup for home materials, and for special order pickup. I have ordered many times and it's always an issue and time consuming. Example one of my orders arrived to the store. I received a notice and selected a pickup for the next day. I received an order ready message and when I got to the store the item was still in the back and stuck because when they unloaded it they packed it behind other stuff.
-
July 2023 by CowCountryVintageSewing MachinesAndRestoration
Everything that I need for home improvements, a helpful staff, and a generous discount for those who have served our nation in the military.. saved almost $150 on Home Improvement materials at one purchase. This company deserves your patronage, your support, and your respect.
-
July 2023 by William Morrissey
Excellent service tonight by Kenzie and Steve. Close to closing time, and I needed a couple specialty parts to complete my project. Kenzie was thorough and promptly located the items I needed. Steve very kindly cut the pipes I needed to length. Very grateful for the wonderful service, and customer-oriented attitudes of the employees. Outstanding management at this Home Depot--the reason I've been coming here for years, and will continue to do so. Thank you very much!
