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February 2024 by Eric
The lowest level of professionalism I’ve ever seen in customer service. No filter what so ever
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October 2023 by Peter Sandoval
They'll try to fix your problems.
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September 2023 by Lisa Halverson
We upgraded our service, got 2 new phones and an internet box. Adam and the other guy were very helpful and patient with us.
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July 2023 by Pedro Rodriguez
my favorite place to visit I can find what ever I need and great service
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March 2023 by Bo A
19 Months ago my fiancé and I set up a plan thinking we were taken care of. Just 2 days ago my automatic payment didn’t go through again so I called customer and got it fixed. I then found out we were being charged for separate Magenta Max plans but under the same name. Clearly the manager who set us up really messed up and after talking to 2 different representatives, they told me they would give me only $90 of the $570 they were basically stealing from us (3months vs 19months). Like I told them on the phone, I cannot continue paying modern day scammers. Completely mind blowing. Terrible people to work for and give service to. DOUBLE CHECK YOUR PLANS PEOPLE AND DONT TRUST THEM AT ALL or you may end up $570 in the hole. Good luck
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March 2023 by Daniel Zayas
The employee made switching from another network as easy as it can possibly get. I definitely recommend them.
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November 2022 by Jason Anderson
I'm really thankful that the magenta team at the store was able to help me restore data connection since phone support wasn't able to help me with a 3day issue. Thank you so much!
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November 2022 by Carol Kulow
Good service
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January 2022 by Nhee Vang
Rude as hell. You need to acknowledge your customers as the enter the store. We don't even know what is happening. I had to wait an hour just for a staff to address to me that they are short staff!!! Very poor customer service. I've been with T-Mobile for long time but the amount of disrespect from these staff members at this location is horrendous. T-Mobile you need to do better. You just lost yourself a customer.
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January 2022 by Shannon Belongia
Was looking for 2 Samsung A32 phones. The manager Alex drove to another location to pick one up for me. Adam set up my service and he was VERY knowledgeable! I was leery about going to this location because of the poor reviews, but I am so Glad we did! Still having service issues where we live even with the 5G phones but hopefully that will improve with time.
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June 2021 by Graham Delvaux
Whoever the employee is with burrnet red hair is always so loud, swearing when customers are around and going off on about people and stuff in her personal life. Not a very good look or professional.
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July 2020 by petra galindo
Horrible customer service at this location
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February 2020 by Genevieve Pell
I don't usually post negative reviews, I go directly to the merchant, which I did, to no avail. So, here it is… this store and its customer service is HORRIBLE! We switched from US Cellular in November 2019. Slow and poor customer service since the first experience setting up our account. Nothing but problems since with unresolved issues. The team at this store isn’t interested in solving problems, but gives excuses with no help or follow-up. T-Mobile cell service has been reliable, but we will never go back to this store.
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February 2020 by Sabrina Branham
Like anything else, was good in the beginning. Then, bam! Phone only works in wifi. 3rd time since I've had this phone with them. Soon as I have enough to transfer to another carrier, I'm doing it! Disappointing.
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February 2020 by James Fitzmaurice
Literally terrible.
