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January 2024 by Julie Kinser
Today 1/12/24 - during a snowstorm I swung by The Heel to see if I could run in and find a good sandal for my arthritic feet. About 1.5 hrs later and with 5 pairs of new shoes I found what I was looking for. The staff was incredibly helpful throughout and I had the pleasure of working with Michelle - I believe she was an assistant manager. She ran all over the store trying to find me the best fit show - and I bet she brought me 15-20 different pairs to see what made my feet feel good in the shoe I was trying. She spent time trying to understand my needs, listening to the different feel of each shoe to identify the specific area of my foot was being impacted by the different types of shoes - be it high arches, metatarsal needs, and more. We landed on what I believe to be a great fit and I was able to find a casual sandal, tennis shoe, house shoe, casual trending walking shoe and pool shoes! I haven't bought myself a pair of shoes in years - so this was a gift to myself! Thank you so much Michelle for you outstanding service, patience, knowledge and care of me. I will be back to build my shoe list too!
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January 2024 by J Burdey
This review is long overdue. Sorry for not doing this 5 star review sooner Kate. We stopped in at The Heel just before Christmas to purchase a new pair of shoes for my son. He is not only very difficult to fit but he also has his own sense of style. Kate Harvey spent two hours with us to find him the perfect fit and a style he'd wear. He's loving the shoes Kate and says the fit so much better than his last pair that we bought somewhere else. Thank you Kate. Job well done! We'll be back.
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January 2024 by Mary Domke
Angela Allard took her time and helped fit me with shoes, boots, orthopedic inserts that actually helped my foot problems. She was very friendly & patient, at one point juggling 2 clients.The atmosphere is clean and comfortable.Yes, I will return!I ended up having to exchange my purchase and the young man named Ryan Stokowski helped me with my exchange and yes, he was of immense help.My feet are very difficult to fit and both these podiatrist are very good.
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January 2024 by Pat Kramer
I was in the main store on Saturday and Hannah helped me. She was very patient and professional while I tried on many shoes. I was in the store again on Tuesday and Sam Nass helped me. He also was very professional and when I was checking out I asked him about a leather lotion for the shoes I was wearing and he suggested a conditioner and lotion and told me how to apply it. I bought the product and followed his instructions and my shoes looked great. I appreciate both Hannah and Sam's excellent customer service.
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January 2024 by Eleanor Christman
I took my daughter to The Heel because she has been getting blisters all over her feet from every pair of shoes. Angela Allard recognized what the problem was right away, and carefully chose shoes and insoles to help her. I am so grateful for her knowledge and help, and also for her kindness.I also know that my father, who is diabetic and has to pay extra attention to his feet, has benefited greatly from The Heel. Thanks for what you do!
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December 2023 by Michael Johnson
Went in today with my fiancé who was looking for new work shoes. We both work in the service industry and spend all day on our feet. Angela helped her select new comfortable non-slip work shoes and I expressed that I'm almost due but wanted to wait until after winter so I didn't prematurely beat up a new pair of boots (I wear work boots behind the bar) with a season of salt slush. Angela and Troy recommended a pair of insoles and let me tell you what. This is the first time in recent memory that I finished a shift and didn't have any knee pain! Even without a new pair of boots they helped make my old knees and feet feel happy and comfortable!
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December 2023 by John VanDusen
I had an amazing experience at The Heel with Katie Schroeder, a certified therapeutic shoe fitter. She quickly assessed my needs, offered multiple stylish and comfortable options tailored to my foot structure, and taught me how to care for my new shoes. Katie's knowledge, friendliness, and professionalism made the entire process enjoyable. Highly recommend The Heel and Katie for top-notch service and quality footwear.
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December 2023 by Nan Pahl
I went to the heel because I was in need of a pair of good tennis shoes for my upcoming physical therapy and walking to get my balance back. Upon entry to the store, I was greeted immediately, asked a couple questions about what I was there to get, and then connected with Kate, who is a therapeutic shoe fitter. She took the time and asked several questions about my upcoming therapy, why it’s needed, and how I would be using the shoes. She then explained that there were several types of shoes that she could bring me to try on. She brought me four different pairs of shoes and gave me the time to try them on and walk around the store. She even allowed me to hold her arm to walk around the store because of my balance issues. She was able to see how each shoe fit my foot, and how my balance was affected wearing the shoe. It came down to a choice between two pairs of shoes, and she provided me the advantages and disadvantages to each one. We jointly agreed upon the shoes that I came home with. Throughout the process Kate was patient kind thorough and very knowledgeable! I highly recommend Kate! Nan P.
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November 2023 by Brad V.
I love the place, but while in line to buy a pair of Oboze for $180 for my wife I got them for $97 at REI. Sorry The Heel but you need to step it up.
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November 2023 by Lisa Hansen
I recently visited The Heel for the first time to purchase a new pair of running shoes. It was an excellent experience! The store is run very efficiently. All of the employees were very friendly and attentive. A special shout out to Ryan who spent almost an hour with me to find the perfect pair of shoes. I had made an appointment ahead of time to meet with an employee, but every customer who walked in the door was greeted immediately by the floor manager and directed to an employee for assistance. If you want fast, attentive, efficient service this is definitely the store for you!
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October 2023 by Natalie Water Protector
Kate Colburn made the evils of shoe shopping wonderful. All she said and did helped, from comfort to colors, she knows her stuff! The little bit of "chit chat" we enjoyed about both of us being from Michigan's Upper Peninsula, and the shoe situation there, added to my joy of shopping in The Heel for the 1st time. I'll be back, and hope to come back soon with my husband (born with club feet). I'm sure he will be able to get the shoes that fit him properly!
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October 2023 by Lori Stafford
Yesterday (Oct 18th) I had a great experience at the heel. I got to work with Jocelyn Saunders and she was a great help. She listened to everything I said about what I was looking for. She came back with everything I asked about. She was so easy to talk to. In the end I bought the shoes she surprised me with. The shoes fit great and are so comfortable. I will definitely be back!
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October 2023 by Upcycled Hippie
Tiffany was great to work with! Very friendly experience with no added pressure & gave us plenty of time to make our decisions. Overall had a wonderful first experience!
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October 2023 by Lindsey Tyler
I saw Kate Colburn today and she was absolutely amazing to say the least, took her time and listened to the issues I have that were going on with my feet and brought out some shoes to try ended up leaving with 4 pairs that felt amazing on my feet and she was so helpful and explained how everything worked and what would work best for me I really appreciate her time and the knowledge she had to share and couldn’t believe the difference. I came in with severe pain to the point I couldn’t walk during the day at work & left walking without limping like I was before I came in. If I could give this place 20 stars I would you made my entire day. Thank you again for everything !
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October 2023 by Sue Wen
We had a great experience! Katie F took great care of us in the outlet!! Great smile and welcome with a desire to help us with the right shoes!I must say I have been in the store as well and there is a willingness listen then work hard to fit you up properly with different options.
