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April 2023 by Mary Finn
So glad this company exists. A Uhaul truck was going to cost me $2700 to move across the country. For the same price UPACK had my stuff delivered in great shape. I see some reviews where things were broken on the trip. I am certain that happened because they were not packaged correctly, not because uhaul drivers drive rough. I did not want to drive a huge truck for three days and pay for gas. Also, I put in a special request to have the trailer delivered after hours and they were very accommodating. During pick up and drop off the drivers are friendly and helpful. On both sides, they helped me install the ramp( those are heavy).
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March 2023 by Mary F.
Can't say enough about this company. I had a choice of renting a UHaul truck for $2700 to move across the country or to load a UPACK trailer over several days and have them deliver it for the same price. UPACK was absolutely the right choice. No hassle of driving a huge truck in bad weather. No paying for gas.
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January 2023 by Sean
Excellent experience. Seamless!
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March 2022 by Diana and Stan Krosky
We used U-pack because the cube was tall enough to accommodate a standing grandfather's clock (others are not). After the cube's 2 Wisconsin winters in outdoor storage, we were a bit apprehensive about what to expect once it arrived in Phoenix. But we opened the cube to discover that everything (including the tightly secured clock) was intact and undamaged. Our only disappointment was that it could not be delivered to our newly-constructed home in Prescott. We had to use a moving company to transport it from Phoenix.
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June 2021 by Lacey L.
I don't even want to give them one star some people I worked with went well. WI was great and super helpful in getting things to finally move. The customer service texted me with updates. So if you are moving from WI it will be better. I moved from Knox to WI and it was a complete hot mess. When I first called to inquire about getting a pod I asked what is the average work around time for your things to arrive. I booked it out 2 months in advance. The guy was 3-5 days max. Huge FYI they do not work on weekends so it's always business days. So if they say they will pick it up on Friday but don't they will get it on Monday perhaps. So I was like okay will reserve one. Moving day comes and you get an email and it says your pod is going to be delivered today...did the pod come? Absolutely not! So now I'm a day behind on my move already. Call them to pick it up the next day. Oh no problem we can do that. Did I get my pod picked up? Absolutely not! So I don't understand how you can book something two months in advance and they don't have a pod to deliver to you. Now it's picked up by Monday so 3 days of my stuff has already been packed up and sitting at apartment waiting to be picked up. Not sure the actual day they actually finally got it from apartment since had to be at work for my new job in new city. Check the tracking and it says still in Knoxville. Start my new job and still everyday I check my stuff is sitting in Knox. So after 7 business day because on paper it said it could take up to this long which is not what the guy on phone said when he made the sale. Finally someone calls me and tells me what's going on with the shipment sorry for the delay blah de blah. Then 3 days later when the lady said she was going to give me $50 per day back for every day I don't have it magically the pod starts to move quick. I haven't seen the money back in my account for 3 days of delay. It finally comes today and the pod looks worse in condition when I got it. All my stuff looks like it was in a tornado. My tv is broken now and I have scratch marks all over my furniture and dents in my things. This was the worst experience I have ever had and this was a pricer option and it was not at any point stress free. I doubt I will see a dime back for anything. Utterly destroyed my pod experience. Not what I had in mind at all.
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June 2019 by Kelly Burich
Upack gets a standing ovation!! Everyone was courteous and truly empathized with the stresses of a long distance move. They took the burden off by contacting me vs waiting on my call to them. They worked with me by being flexible with dates since we didn’t know if we’d need one or two trailers. Top notch experience!!
