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September 2023 by Terry Kreis
Stopped in with our RV, they had someone come out to look at the issue and told us it would have to stay. It had an issue alright! Slide won't not come in evenly. They are busy,2.5 weeks out to fix. I don't care how long it takes just so it is right again. Great service so far and very helpful staff. Thanks again for all the help.
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August 2023 by Layla Janssen
If you're looking for a camper this is the place! Phil has helped us with 2 campers so far and he's amazing! John in finance was very helpful and made our trade in easy!
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August 2023 by Bonnie F.
Taylor in the RV service center is awesome. He was very accommodating, our repairs were done well and on a timely basis and they back up the work they do if something is not right. I would definitely recommend.
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August 2023 by Mary O.
if I could give them a zero, I would. We rented a 12' pop up camper tent. Online they have a tent trailer spec sheet. Nothing on the spec sheet is on the camper: no double water bottles, no battery, no gas, no 3 burner stove, no solar panel that works as no battery provided, no use of awning unless you pay $2500 penalty for use, no griddle, no front deck storage. the only thing you get are the 2 beds and a table. be prepared to bring all your own cooking, lights, gas, water, etc.Totally false advertising for camper. When we returned, they said, "well, that's check the spec sheet". Don't rent from them!!
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August 2023 by WMW W
These are some of the best people to deal with. We visit Green Bay a few times a year and of course when you have a rolling house in a constant earthquake, things will go wrong, They have been amazing to send service people to us or if we can gimp our way to them they have gotten us fixed up in no time!!! They also have a very convenient dump station and fresh water if you have the need to refill or dump. Very clean. Always a pleasure to deal with. We highly recommend them.
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August 2023 by Kelly Seiser
We own an Imagine Camper by Grand Design. We have worked with the manager John Hildebrand as well as Taylor, someone in service, apparently. Needless to say, the ball has dropped somewhere with service at this place. We took our camper up early spring and this is what has transpired or not!This is a brief rundown of how our service appointment went.We bought our camper from the people who purchased the camper new from you. They purchased an extended warranty, which we transferred into our name.The issues we brought it up for were the water pump randomly kicking in about once an hour overnight and some issues with the awning. We were told there were some loose fittings that were causing small drips under the sink that were tightened, and the awning was adjusted. Also, there was a factory recall on cabinet door and drawer handles due to being too sharp.When we picked up the camper and brought it home, the drawer used to access the water pump was not closed and bounced all over while traveling, which ruined the drawer glides. Also, the panel in the front storage under the bed on the driver side was removed for some reason and not put back together.New drawer glides were shipped for the drawer by service, and even though they came 2 inches shorter than the ones that were on the drawer, originally, I was able to make them work. I put the panel back together in the storage compartment.The water pump still kicks in once and awhile, which has us concerned about a leak happening that we can not see. How do we address this? We now worry about water issues underneath but they dont return calls. They did try and say they leave messages on my husbands phone which is not truthful. He has a work phone and recieves numerous messages daily and handles them immediately.In regards to the cabinet drawer and door handles, we were told they would be shipped in to you, and I would have to bring the camper back to have them changed. We live an hour and 15 from your store. I asked if the handles could be shipped to me directly, and I was told I would have to pay shipping for that. They ended up covering the shipping and sending them to our house. I have no problem changing them myself, however, I went to change them and when I opened the package there are only 10 handles in the package and our camper has 32 door and drawer handles. I do want to change them because we have actually scratched and cut ourselves several times on these handles, so I do need 22 more handles. Also, I'm not sure if it matters as the screws are on the inside, but the new handles sent have different fastener spacing than the ones in the camper. That means there will be new holes needed if I used these. We were told the new ones would fit in the same holes.Overall, our service experience was not a good one. I want to get these issues resolved so we can all move on. However, no one returns calls including the management. This has been a very difficult experience and it should have been so simple! Just giving us a solution seems simple to us. Taylor seemed to laugh at everything I told him which seemed so completely rude. Perhaps because I was a woman, not certain but I found it completely rude.
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June 2023 by Nicole Vandenheuvel
We just rented a camper for a 2 week trip. We loved the camping experience however, my husband had to fix several issues on the camper and luckily he is handy which saved us a lot of headache but still an inconvenience on our vacation. One of the issues we had was clearly something that was not properly inspected before our trip (the hot water was not hooked up properly). Our refrigerator started going out and when we tried to get a mechanic we were told it would be a hefty fee and possibly could fix the next day. The guy gave my husband pointers and one of the wires was burning behind the refrigerator because of improper installation. Also the water tank was leaking and my husband had to take the bed apart to fix this to find the water tank wasn’t even properly secured. When we addressed this when returning the company only offered to reimburse for the extra miles we went which was a mere fraction of what it would have cost to have all these repairs made on the road in a remote area. We were very disappointed the company did not see the time my husband spent repairing their vehicle as important. Unfortunately we would not recommend renting from this company.
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June 2023 by Jeffy John
Wow what a great buying experience! My wife and I were at a lot of different dealers and looked at a lot of different manufacturer's travel trailers and we decided to take a run up to Van Boxtel's and boy am I glad we did. We met Rebecca who happily showed us several units and we ended up really liking a Grand Design Imagine and the floor plan. We went back the next day to find out that the unit we wanted was sold just prior to us getting there! Rebecca worked her magic and was able to secure an in build process unit for us that we were able to get in a short period of time. We now have our unit and it is outstanding! At time of final payment and pickup we were able to meet with Rebecca again to look the unit over first and there were no issues and the Prep team did a great job having it ready. Some sound advice from John and then we dove into a shakedown with Mike on all features of the unit which really helped us better understand how to operate and maintain the unit. Great job VBRV Team!!!!
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June 2023 by Lawrence Valiquette
Rebecca and John have been incredibly helpful, responsive, and patient with our first time rv purchase. I appreciate their knowledge and kind approach to walking through everything. Would definitely work with them again.
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June 2023 by Brian Hornby
I recently purchased a pre owned 37' 5th wheel rv from Van Boxtel RV and I have -0- complaints. Everyone was extremely helpful throughout the whole process. I feel I received an honest deal. Thanks to the whole team ?
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April 2023 by Pam S
If you are looking for a trailer / RV make the trip up / over / down to Green Bay. Ask for Rebecca she is amazing! She was able to help figure out exactly what we needed. Can’t wait to roll out this summer. Got financing done easily and the walk through training before we left was a huge benefit as this was a big upgrade for us. Thanks to all the staff there, super friendly and vastly knowledgeable. Great experience there, can’t imagine going anywhere else.
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March 2023 by Lynne Zelechowski
We recently purchased a new Keystone Cougar from Van Boxtel. We had a very good experience starting with our salesman Gary, who helped us with the what we were looking for and a very easy person to work with. Then on to our finance person John who was very knowledgeable and helpful in many areas and we greatly appreciate the suggestions. Our service person Jason, who helped get the correct hitch since we decided to go with a gooseneck hitch. And to Mike, who took us through our demo, answered many questions we had and adding some very helpful information since this is our first fifth wheel. Thank to this entire team, they were all great to work with!!
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December 2022 by Brian Silk
Called customer service at 3pm. We have some guests coming in for Thanksgiving and needed to get the propane filled for the motor home furnace. Was told that they closed the propane fills at 4. Headed over from shawano, and made it by 3:55. I hate being the guy, but really needed a fill. I was never made to feel as an inconvenience, and was in fact welcomed VERY warmly! The lady filling the propane was exceptionally professional, prompt, and friendly. We shared some travel stories, and the going rate per gallon for a fill was very reasonable. Will be taking motorhome here from now on for service. Great work! Cannot say enough about the friendliness!
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November 2022 by Aaron Seiser
1st time here for service, so far so good!Update, warranty/service was completed. Got home to winterize before storage only to find out the panel and brackets in the front storage compartment were never put back together and the kitchen drawer was left open. I reinstalled the panel but due to the weight of the drawer and traveling the glides bent and busted. Drove over an hour one way from home to get there, was asked if we wanted to bring it back to be repaired. Not a good option. Shame on me for not looking everything over before leaving, didn't think I had to. Will update again once I know how this gets handled.
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November 2022 by Chad Earley
Same and simple I would never go back there again, I would sleep in a Walmart tent then go back there. Customer service is very poor they say they are going to fix it and they don't. Sales person she was ok but didn't want nothing to do with me after papers were sign. They lye to you almost every time. I only caught them lying 4 times in the last 9 days. If you want a camper go somewhere else so you can have good customer service.
