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March 2024 by Becky Juarez
Dr. Rak was amazing, she was so helpful and so kind. Greta chairside manners and really did everything she could to help me out today. I hope to keep her as my eye doctor and my future children’s.
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March 2024 by Alberto Huesca
The best prices on lenses, I recommend them
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March 2024 by Pams Funfactor
My optician was wonderful and amazing, but the rest of the staff was indeed lacking. The only correct information I got was directly from the application. Both women who I had to deal with during payment and explanation of my prescriptions gave me misinformation and insisted they were correct when in fact they were wrong. After realizing that they were wrong one of them actually reprimanded me for my attitude! Amazing that she has a five-year award made of acrylic on her desk and she knows nothing about customer service. You cannot disagree with these women because they will fight you on it whether they are wrong or not. I'm hoping that by next year they both get fired. I did read other reviews on this store and they were not good. I've been going to this same place for about 5 years and I absolutely love the optician. It's unfortunate that he has to work with people who do not know what they're doing.
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March 2024 by Maurice Lilley
The worst staff I've ever dealt with the girl behind the front desk was very rude not helpful at all
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December 2023 by Alejandra Ruiz
Have been coming here for years! Don’t know how they have so many negative reviews but I have nothing but good things to say! Everyone is so welcoming, good quality of glasses. Went in for an exam and they got my glasses ready within 1 week. I will continue to recommend my friends and family!
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December 2023 by Lacy Rynders
Dr Tony Matusiak was wonderful, professional and KIND. Made my exam very calming and was very Patient and caring. Explained all information in a clear and understandable way. Second time I have seen him. He is AMERICAS BEST! SO THANKFUL
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October 2023 by Katie John
I don't know why there's so many negative reviews here so I figured I'd post my own based on my experience. I've been coming here for a couple years because I have eye disease and a family history of glaucoma. I always find that the doctors are super gentle and are absolutely amazing with doing the eye exams. I mention this because in prior experiences I've been hurt going to eye doctors, and used to be absolutely terrified of getting an eye exam. Here the process is incredibly smooth and the doctors are very transparent on pricing, what each part of the exam is for, etc. I've been way more comfortable getting an eye exam here versus my prior experiences.I never had any problems with picking up my prescription glasses and they have always accepted my insurance. I work as a Software Engineer and I'm also a student and a gamer, so I need glasses that can keep up with work and life. I always find a great pair of glasses here, and the wonderful people working here are super helpful with telling me about what works best.I've read reviews on glasses breaking here, and that's not my experience at all. My glasses have always held up super well. They even supported me replacing the lenses on my old pair of glasses from when I came here 5 years prior because I liked my old pair so much and all they needed was updated lenses. They were able to get all 3 glasses I ordered ready in 2 weeks in time for back to school.I highly recommend coming here for glasses and an eye exam.
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October 2023 by Moonlit Rebel
Do not come here!! I truly didn't understand why this place had a low review until my latest experience with them. To make a long story short I had a bunch of test done and was told by a doctor there that I need to see a specialist and the front will take care of it. I waited weeks and when I called them they told me the doctor didn't know what she was talking about because she's new and told me I had to send it myself. So I did. After a week or so I called the retina office and they didn't have my referral that I sent but they put my info in. I told them what happened and they asked about what's on my referral so I told them. Turns out the doctor was right and the front desk should've contacted them right away because it was an emergency. Now I have to get a double surgery for my eye; which I didn't know I needed because the front desk didn't follow the doctors order.
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August 2023 by Deborah Meye
Hi Everyone! I’d like to tell you about my experience when I went in for glasses. There was some confusion with my insurance not being “ accepted “ into the computer so I was asked to come back. I called prior to going back in 5 days later and talked to Toni who said he would take care of the problem and make sure the insurance information gets properly entered and expedite everything and call the next day at noon. Instead of that I went into the store and one of the employees helped me with no questions asked. So, I want to shout out to Luz! She immediately helped me and also spent about 2 hrs with me in the store. I picked out my glasses and Luz was so nice I did not mind being there so long. I feel confident Luz will make sure there are no other problems. I will definitely go back, but, definitely ask for Luz to help me! Thank you Luz! Deborah M
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August 2023 by Greg Meyers
I was in this store about a couple of years ago and wasn't aware of their policy when it comes to their glasses. My pair broke recently and spoke with someone from the store who said, due to how long ago it was, there was nothing they could do for me!? Really!? What kind of service are they running here!??? Therefore, I'm taking my business elsewhere because apparently, they like to leave important information out and force their customers to come back and pay out again...America's Best? More like America's Worse. ??♂️
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August 2023 by Ben P
I picked up a pair of sunglasses here in April. By July they were already broken.I wore them barely 10 times. Tony was unwilling to replace them.Avoid this place and it's very low quality products and rude associates.Tony at this location offered an insulting deal of 10% off of a replacement. Jessica then changed it to a 30% off deal.The above paragraph is America's Best's lousy response to this complaint.Both of these "deals" are basically the same cost as a new exam and buying a whole new set of 2 glasses.Definitely best to go elsewhere. Spend more money for better customer service and better glasses!
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August 2023 by karla rendon
Today I had an appointment with my aunt and my mother-in-law, they don't have a translator, so I came with them and they specify it at the door of their place and ask each patient to bring someone to translate for them. We were in the middle of the consultation and the receptionist came in to say that they couldn't continue with the consultation because I was their relative and they had to have a translator work for them, according to what the head of the doctor who was doing the consultation said, It should be said that at the reception they had an employee who spoke Spanish and did not offer to help and they took us out of the place for that reason saying that we had to reschedule our appointment. Very bad experience, more than anything we take it as an act of racism from her boss
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August 2023 by Joan Hackl
I’ve been going here for a long time for my contacts and I’ve seen a great male doctor every time. My last visit it was a young woman optometrist and she told me I had high eye pressure/glaucoma, she was very rude and not informative at all. I’m 24 years old and have never been told this. None of this was documented on my records and I was extremely nervous so I Went to get a second opinion and was told my eyes were perfectly fine. Not sure how she could diagnose all these issues when my exam was 5 minutes long. Definitely not returning. More like Americas worst
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August 2023 by Barbara Fitzhugh
I have no complaints, I went got my eye exam, also imaging of my eyes the Doctor that was there was very nice explained everything to me . Went picked out 2 frames for $79. My glasses were ready less than a week picked it up drove home wearing the new glasses. Very easy, no stress. I do recommend. ?. I can see !!
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August 2023 by Becki C
The Optometrist at this location is wonderful. He took time to see me for two follow up appointments (months after I was originally fitted for my contacts) to diagnose an issue I was having with my eye. Very knowledgeable and kind doctor. Thank you.
