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January 2024 by Mary B.
The service is terrible. If it weren't for the large selection, I wouldn't shop there. They don't give you bags, even when you purchase multiple pairs of shoes AND accessories! They do not present as happy employees or helpful ones either for that matter.
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December 2023 by Kyle Anderson
Slow service. Would rather chat with other customers.
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October 2023 by Eric
If you have big shoes 14 you do not need to come here, very small selection. No one was particularly friendly either. The prices are not a bargain
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October 2023 by Gaby Russell
I purchased a pair of $80 shoes one month ago and have worn them twice. The sole of the shoe started coming off of the shoe within two times of wearing it. I went to the store to ask for an exchange since I do still like the look of the boot and they said there was nothing to do. I contacted customer service and they said they cannot override a stores decision. This is the worst return policy and customer service I’ve ever heard, not even allowing exchanges on defective products.
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June 2023 by Debbie Lloyd
Terrible customer service! Bought a pair of $70 shoes and only wore them a couple times before the strap broke. When I tried to return them the manager advised me because I wore them there was nothing they could do. Emailed corporate and all they would do is offer me $20 off a pair online only. Won't ever shop there again. The broken strap was obviously a manufacturer defect.
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May 2023 by Pete Wahlen
Went and shopped for sandals for my wife and casual shoes for me.1st time in there, really like the prices.
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February 2023 by Ryan Barnard
Great place to buy shoes. They have a large selection, good prices, and I can almost always find a good deal on the clearance rack.
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January 2023 by Lanita Williams
If you're a person of color don't shop here. I stopped in to purchase the guess suede pumps. I asked for the restroom. One associate attempted to show me the restroom then another stated it was out of order. I've seen this tactic used in the past to detour none purchasing customers. Well let's just say I purchased my pumps from Macy's instead. No need for such customer service. Tired of these poorly ran retailers.
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December 2022 by Kathy k (PrayerGardener)
Smaller store than I expected, but they had what I was looking for. Clean and pleasant environment!
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December 2022 by Noli Diaz
I always find the best shoes and boots at DSW love them fabo
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December 2022 by Drew Hawley
Sent me a coupon that was a great deal! Was told I could not use it on any name brand products in the store when I got to the register. I picked out two pairs of new balance and was really excited for my purchase. You're a name brand warehouse how does this make any sense? When I questioned this I was advised they would honor it on clearance new balance... I feel your coupon is very misleading and borders on a bait and switch scheme. I've been a long time shopper but after this incident I'm going to start shopping directly with companies l.
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December 2022 by Carolyn D.
Waited 15 minutes in line while clerks did miscellaneous work instead of waiting on customers. Then the manager said to me "what can I do for you sweetheart". Extremely unprofessional. This is why I enjoy online shopping. Goodbye retail stores. You soon will be a return center only.This situation occurred at the Southridge store on Dec 13 around 5:00
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October 2022 by Kaye Martin
Lots of shoes...not much variety. Leans toward shoes you'd wear once and then toss in the back of your closet ! Staff is as friendly as the bottom of my shoe!
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October 2022 by Sabrina I.
I love coming to DSW to get my heels and random shoes. They have so many different styles and fashion options. I usually can find the pair of shoes I'm looking for and sometimes walk out with more then 2-3 pairs. This round was a bit harder to find. The couple of shoes that I wanted to buy didn't have my size in stock, but I love that this store has two floors and the staff is friendly. I was trying to find specific heels to match my dress for my cousins engagement this past weekend and I was able to find the perfect silver shoes and a cute sparkly clutch to match! I found the attached photo in the clearance section upstairs off a suggestion one of the gals that works there told me about. They were comfortable and went with my outfit that night perfectly! I love their coupons too, you can always catch a good steal with their mailers/rewards program and the clearance section! The clerk who checked my purchase out was so sweet and friendly! As always, I'll be back for more shoes!
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October 2022 by Marion Ecks
It's a shoe store. They have shoes. The people who work there are civil and the store is organized and clean. It is otherwise entirely unremarkable.
