-
October 2023 by Gaurav A
My girlfriend came into the store on Tuesday evening and was welcomed by everyone and was immediately attended to. Luz was kind and attentive, but unfortunately the ball has been dropped. After discussing a custom ring request she was told that someone would get back to her the next day (Luz did mention that she would be off, but that someone would definitely reach out to her). My girlfriend called the next day and was told that the person in lieu of Luz was on lunch, but would call her back and if she didn’t hear back from her that Luz would reach out by Thursday. She also emailed her even though she was forewarned that at times Luz has issues with receiving emails. She then called on Thursday and left a message for her and has yet to be followed up with.It’s unfortunate that she had this experience as the reviews for this location are great and her initial experience was promising.
-
September 2023 by Kaitlin Graceffa
Always have a good experience at this location when I come in. Lots of selections and financing options. Daniel M is very knowledgeable and respectful!
-
September 2023 by Peter Lemay Jr
Luz is fantastic she excels in customer service. She is able to provide very professional customer service while showing her awesome down to earth personality. She was very informative with walking through everything. My future wife and I love Luz!
-
July 2023 by Grace Orlando
The store manager Luz was so sweet and helpful. Walked in on impulse looking for a birthday gift and walked out super satisfied with my purchase and experience! Thanks Luz!!!
-
July 2023 by shena brewer
Everything from customer service to the selection was exceptional. This is definitely going to be my go to place from now on.
-
July 2023 by Peter Strangfeld
I was a little intimidated at the thought of purchasing an engagement ring, but the process was made easy by friendly and knowledgeable people.
-
July 2023 by mina botros
Great service, great management, great selection. Lucy, is very friendly and personable and will take excellent care of you for your jewelry cares. Very smooth process and no pressure sales tactics to push you to buy anything. I would highly recommend Lucy and her team for your jewelry needs. ????
-
February 2023 by Jim
I appreciate you having the availability to take my wife's ring and repairing the loose diamonds. Thank you!!
-
November 2022 by Tammy Bosetti
Kareem was was a very good provider for all my needs. Very respectful and observant of what customer service is and should always be.
-
October 2022 by Virginia Anaya
Yea these place is a joke took my ears on a Sat they said they would have them Wednesday went to get them then they said Saturday so let’s see if they are there I was waiting on a call back never got one so I’ll be there if they are not fixed I hope they got them cause I’m not waiting no more I will get a lawyer????
-
October 2022 by Bob Witkowski
Took my wife’s Mother’s Day ring in to get repaired and replace a stone on it.They did a excellent job on it and was cheaper to have done there that any place around.
-
October 2022 by Daniel Karwowski
Always leave with a warm fuzzy feeling! Stephanie always knows how to direct me in the correct direction! She's smart and gorgeous
-
September 2022 by Jamie Cox
Absolutely awesome experience, from my first meet with Luz to my consult and purchase with Kareem!! He was truly a huge help and the master vision behind my stunning wedding set! Would be my pleasure to work with the very helpful and fun staff in this store!!
-
August 2022 by Clinton Tillman
Offers the best customer service I've ever seen ... and I work retail. My favorite jewelry store. I got my fiancés engagement ring here and we got her wedding band and my wedding ring here also. I've also work at jewelry store in that past (K Jewelers and JB Robison) and this is by far the best.
-
April 2022 by Lisa C.
Honestly if I could have given no star I would have. I bought a necklace from them via online it came I had an incident and I needed to get it fixed. I took it into the store and dropped it off. they gave me the receipt for the drop off, gave me a date of maybe 1 or 2 weeks later. I came in on the date that they said that it was to be ready and and they had no idea what I was talking about they couldn't find it they couldn't find where it went. they couldn't find out whether it was even picked up by the repair man. Originally I was just confused, I didn't understand how they could lose a peice of jewelry being a jewelry store. Its all they handle. At 1st they were very understanding and you know making sure that Hey yes we're gonna figure out what's going on and get it back to you but when they said they would call back, well no callbacks, no confirmations on anything I had to continuously call them to get any information. Then after a little bit of back-and-forth back-and-forth about a week after the main manager or whoever it was calls me and says Hey you know what I'm gonna send you a brand new one we're gonna order it and we'll give you a new 1 free of charge and if we find yours we will let you know and we will take it from there I said fine not a big deal that works perfectly OK with me. Again poor lack of communication never gave any call back saying Hey you know we have an estimated time of when you're necklace will arrive or even when it did arrive they didn't give me a call I had to call them again. My boyfriend was the one who went and picked up the necklace. they showed him the pendant he said yes that's the same pendant mind you this was supposed to be a brand new necklace and a brand new pendant he comes home gives it to me I check it out and what would you know its somebody else's used necklace that was fixed and given to me. How do I know it was somebody else's used necklace that was fixed because I remember exactly where I broke my necklace and the break in the link was in a completely different spot in this necklace. Overall very poor communication poor organization obviously if they're losing people's jewelry. Would 100% never recommend this place to anyone never recommend them for repairs or anything.
