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January 2024 by Tim Bemis
I took my (older) watch to Time Square at Southridge for a battery replacement and there was an accidental problem with it. I emailed the customer service and got a quick call back from the owner who could not have been nicer. He worked hard to repair my watch and when it couldn't be completely restored, he ordered a brand new watch for me at no charge! The customer service was amazing and the owner is the nicest, most upstanding gentleman. Highly recommend!
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January 2024 by Paul Helm
Where is the 10 stars option?? It was imperative that I post what OUTSTANDING customer service I received from Shannon at Times Square in Southridge Mall. Shannon was extraordinary in every way - courteous, efficient, and extremely accommodating. She repaired my first watch in a matter of minutes, and adjusted the band of my second watch (just as quickly) with tremendous ease. This was the first time I visited Times Square, and I'm not sure I could shop at any other watch store from now on. Shannon spoiled me with the greatest customer service I've encountered in a very, very long time. Beyond grateful is an understatement. Thank you, Shannon!!
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November 2023 by Vinoth kumar G
Visited there to change my g-steel watch battery and adjust links. This is the best shop to go, Quick work, Amazing!!!
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September 2023 by Gabriel Gonzalez
Replaced my wife's watch battery.Fast and affordable.Good service.
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August 2023 by C W
I don't recommend that shop.There were lady she is very rude and not helping to the customer.frustrated??
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May 2023 by Marta Schultz
Great place. Great place. Friendly professional courteous staff. Clean. They always have the best watches. Will always go back.
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December 2022 by Aiello Torres (Aiello Aiello)
The gentleman was extremely politte and efficient. He changed a watch battery and set the time.... Quickly!
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November 2022 by Suchorski Family Ranch
I have not done business here yet but it looks like a nice place
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September 2022 by michael t.
Bert is an honest and excellent watch smith!.. High quality and reasonable prices. Great value!... Will return and refer others!
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August 2022 by James Aderman
I went here for a watch battery. Within 3-minutes the battery was installed and my watch was working again.July 23, 2022. Back again for a watch battery. The person who installed the battery made sure the watch sealed up tight. And he proved some good advice about watch care.
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June 2022 by S T
Just had this gentleman replace a band on one of my watches and fix the stainless steel clasp on the other one. Within 10 minutes. Will definitely be back
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March 2022 by Tony Dimotto
They were very friendly and helpful.
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November 2021 by Matthew White
I have just had batteries changed with them but always great service and great pricing.
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October 2021 by Jordon Kunya
I've gone to this location and the Mayfair Mall location over the past few years to have some watch straps attached to my watch. My straps were on the expensive side and I didn't want to risk damaging them myself. No issues, service was fast, and very affordable. I even brought a broken band with a loose screw and they fixed it for free. Great customer service.
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October 2021 by jim semrad
Efficient.Fair pricing.