UScellular is a company that connects millions of people, businesses, and government operations through its award-winning network. They offer a variety of products including the latest smartphones, accessories, high-speed internet, and connected home solutions. The company emphasizes providing exceptional service from real humans, regardless of their size or growth. At their Greendale store, customers have experienced a range of service levels. Some, like a customer who simply needed a screen protector and phone case, received quick, friendly, and attentive service from staff members such as Jonas, who installed the items efficiently. Others, like a long-time customer, found the staff to be knowledgeable and professional, especially when assisted by salesperson David, who provided detailed comparisons and helpful advice without pressure. However, not all experiences were perfect. Some customers felt that the on-site staff could be more helpful in resolving issues, as one customer found the staff less knowledgeable and had to rely on customer care for solutions. Still, many reviews highlight the excellent service provided by specific employees such as Carol and Michael, who were professional, courteous, patient, and went above and beyond to ensure a positive experience. Overall, UScellular strives to deliver quality customer service, with many staff members earning praise for their friendliness and expertise.
Came in for help with email problem and I believe it was David that helped me. He was awesome.
June 2025
Jordan is the greatest! He helped me twice recently with issues and was able to fix it!!! I'd give 15 stars if I could!
June 2025
Walked into the store needing a screen protector and case. Jonas greeted me and and asked what I needed. He quickly found the items I needed, which were a package item. He offered to install the screen protector and slipped on the phone case. I was in and out very quickly. Very sociable and attentive service. Thanks
