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January 2024 by Chris Durfee
Purchased a sofa and 2 end chairs 2 years ago. Just purchased a sectional for a different room this month. The sales staff do not pressure you. If you are interested in something, they know the product quality and can help make recommendations based on use/wear and tear. Delivery staff make sure order is correct and will fit into your house. They provide good customer service if any product or delivery concerns. I highly recommend.
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January 2024 by Melanie Schmid
We love shopping here. Always helpful sales staff and staff. The furniture is great quality and we have purchased a bedroom set, lamps and just recently a dining room set. It’s nice to support a local family owned business. Check them out …. you will not be disappointed. Thanks Randi K!
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January 2024 by Christine M
We love Biltrite. The furniture is great quality and the prices are reasonable. The personnel are polite and aim to please. Kudos to Anthony for finding just the right desk we were looking for and to Jeanne for successfully handling our multiple Visa e-gift cards with a smile. We can’t wait to receive the call that our desk is in. Thank you!
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January 2024 by Carol R. (Baby Dog's Mommy)
We have shopped for furniture before at BILTRITE and have always been impressed with the high quality and wonderful customer service and my recent visit was exactly as I expected…….perfect! The wide selection and no pressure sales makes every visit worthwhile. I absolutely love my new reclining sofa and chair! The delivery team was very professional and made sure everything was set up and working properly before they left. Excellent service all around and I wish I could give them 10 stars ?.
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January 2024 by Kat R
We have been going here for many years. The products are quality. The salespeople are knowledgeable and work together. Most recently I purchased a couch and recliner. We had purchased our prior couch there over 15 years ago and it was done finally One of the owners were very helpful in helping us pick fabrics and colors. We have pets?. I will return for future items. I would recommend going there in a hunt for furniture
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January 2024 by kathryn crumpton
We purchased living room furniture from Biltrite this past summer and today we purchased a table with 4 chairs and a sideboard for our kitchen. I love the quality of the furniture and the sale prices are fantastic. Rick was so very helpful to work with and went the extra mile to help us get what we wanted. Great selection. Great prices. Great staff.
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December 2023 by Darren Jones
Me and my wife was looking for a mattress that was firm yet comfortable. We encountered a salesman that was not only friendly but very knowledgeable. He was super concerned about making sure we were satisfied with our purchase. The price was very good and well worth the price. We also met Randi K. who happened to be there working the showroom floor. That was cool.
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November 2023 by Sherry L.
Great family owned business, clean store. Friendly sale people, they gave great help in finding a recliner for my husband's needs. would highly recommend this family owned business.
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November 2023 by Colleen McGuire
BILTRITE sales associate, Ruth was very friendly and helpful. She was attentive to our needs and did a great job explaining the particulars about the table we wanted to buy, delivery options, etc.The store has a great selection of kitchen and dining furniture. Other furniture options were great as well, even jewelry chests, kids rocking chairs and other hard to find items. Great selection of smaller scale items for small homes and apartments. Jeanne the cashier was very kind and went above and beyond to make our experience the best it could be this Veterans Day. Great prices, promotions at this store. Front desk associate had and fun and friendly personality and made thoughtful announcements when sales associates got busy, to come see her for assistance. Owners are working alongside their staff which is unique in this industry. I liked the fact they employ a more mature crew of workers too with decades of experience who seemed to really know their merchandise. I highly recommend this store.
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November 2023 by Haily McGrath
We worked with Gail to purchase a new couch & ottoman, and had such a lovely experience! Gail is so knowledgeable, patient, and provided excellent customer service. She gave us a tour of the showroom and answered our laundry list of questions. She made great recommendations on fabric choices, and was able to accommodate on a speedy delivery! We're equally appreciative to their delivery crew. They were nice, and went above and beyond to keep our space clean. Not to mention, they had to disassemble a piece in order for it to fit, and gave detailed instructions on how to do it without them in the future.I highly encourage everyone to shop locally, support family owned businesses, and make an appointment at BILTRITE!
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October 2023 by K A.
I purchased a recliner for $1200 and have had it in my house for exactly 7 days. The fabric is already creasing. I work so I am not in the chair too many hours a day. Although the paperwork that came with the chair says fabric may stretch, I did not think 7 days would be an amount of time it would happen in. My last recliner was over 12 years old and had NO creases. I think for the cost of this recliner, the value is poor. I am very unhappy and feel that BiltRite's quaity has become third-rate.
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October 2023 by Jen K.
Arrived right when they opened on Saturday morning. Greeted right away and was directed to the location that I requested. Arrived in bedding and met JD, such a great person. Asked us a handful of questions to see what our needs were and within 10 minutes we were checking out with our new king sized bed. A bed that was originally $2,100 was marked down to $1,330 because of a little scuff on it- I was very pleased how up front he was about everything and who doesn't like to save money! There was no pressure to buy anything extra like most places. The checkout process reminded me of how it used to be. Everything was hand written and while a smidge slow because of that the women that took care of that process were super nice. This was my first time ever buying anything Bette and I am beyond thrilled and excited to put this on the list of furniture stores to shop when new items for my home are needed.
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September 2023 by Leigh Tracy
I recently had a fantastic experience with Built Rite furniture, and I can't say enough good things about their products and service. As a shorter family, finding a sectional that suits our size was always a challenge. Many sectionals out there are just too deep, leaving our feet dangling above the floor. Fortunately, we stumbled upon Built Rite through a radio ad, and it turned out to be a game-changer for us.At Built Rite, we discovered the perfect sectional that not only fit our proportions but also had durable fabric that could withstand the playful antics of our dogs. We were so thrilled with our initial purchase that we decided to return for another piece to extend our sectional even further. Troy, one of the knowledgeable salesperson , played a pivotal role in guiding us through the selection process. He patiently educated us about the quality of their furniture and introduced us to various furniture makers they collaborate with. Troy also helped us understand the different fabric grades, which made it incredibly easy to choose one suitable for our needs, especially since we have two little, clingy dogs who are always by our side.The delivery of our furniture was impressively smooth and efficient, even though everything is made to order. It's worth noting that you should be prepared to wait between 6-10 weeks for delivery, but the wait is undoubtedly worth it.During our visit, we had the pleasure of meeting Randy, the owner, and had the opportunity to personally thank her for offering small-scale furniture options. This level of customer engagement and commitment to quality really stood out to us.In conclusion, Built Rite has become our go-to furniture store for all our future needs. We've already been back several times, and we can't recommend them enough. If you're in search of perfectly sized furniture with exceptional service, look no further than Built Rite.
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August 2023 by Steve D.
I bought a dining set with chairs from Biltrite a few years ago. Amish. "The good stuff" as the salesperson said. "Your kids and grandkids will be using this furniture for generations". Well, after about two years (might have been three), a big crack materialized along one edge. I went back to the store with the receipt, and the owner or manager said "well, your house is probably pretty dry" and sent me on my way. So much for "this will last for generations"! I had the table looked at by a professional furniture restoration guy. (He used to be on the radio.) He said that my furniture had cabinet-grade finish, which is 3 coats of poly or varnish or whatever they use. Furniture-grade furniture has 7 coats of sealer. He was not surprised that the surface dried up and cracked. Two lessons learned. First, don't fall for the Amish quality blah blah blah. That furniture was no better than what I could've bought elsewhere at about half the price. And second, take what they say with a grain of salt. Once you walk out the door, they've forgotten the line of BS they told you when you were there. I'm reminded of this regrettable purchase because Biltrite keeps sending me postcards asking for my business. You gotta be kidding.
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August 2023 by Pat Novacek
Friendly, kind, knowledgeable, patient, no pressure, let us take all the time we needed, showed us several options, gave us all the information we requested. All around fantastic experience. We bought 4 mattresses. Rick Engel was the best!
