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March 2023 by Steve Ward
I've done business 15 to 20 years here had a problem with the mattress man took care of it instantly nice job of 5 stars that's the way you do business I know I will be back thank you sir
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January 2023 by H P
Attentive staff and really quality beds. I feel a lot better having my son test out the bed in person rather than order something online. The warranty makes a difference
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January 2023 by The Honest to Mom Truth
Attentive staff and really quality beds. I feel a lot better having my son test out the bed in person rather than order something online. The warranty makes a difference
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November 2022 by Sara Bredeson
New location on Greenfield & Sunnyslope in New Berlin, but same TOP NOTCH service and product quality. We are 3-peat customers and are always incredibly pleased with our experience and purchase.
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October 2022 by James McNall
The website says they are moving and gives the new address. When you go to the address they are not open yet. Wouldn’t you put that in the website. And the receptionist is rude when talking to her she kept sighing at me. Sorry I was asking questions.
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October 2022 by Alana Wichmann
Ordered our bunk beds August 20th and was told we would receive our order the following week. Didn’t get our bunk beds delivered until 4 weeks later than we were told and this was with calling them multiple times over the course of several weeks (they would tell me every time it should be arriving any day to their store). They also ordered the wrong trundle (or at least that is what they said) so now we are waiting for that (and have been for about 3 weeks). We also received our bunk beds damaged and have been requesting a partial refund and despite emailing them pictures as requested as well as follow up emails, they have been radio silent. Terrible communication and business management. Would not recommend.
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October 2022 by Giulianna Burdick
Worst experience! I ordered two bedroom sets the first week of June and was told they would be delivered within 3 to 4 weeks. Fast forward to September and still didn't have all of the pieces! I called almost weekly inquiring and was told I would get a call back and never did. I always had to call again and get the same response that the vendors haven't shipped. I finally decided to cancel one of the sets as I found a set elsewhere in stock for same day pick up. After all the waiting and run around, they still had the nerve to charge me a 20% restocking fee! Worst customer service I have ever experienced. I will never purchase from this place again and will warn anyone against it as well.
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April 2022 by Derek Czajkowski
Fantastic local business with high quality product at an affordable price. The bunk bed i purchased is heavy duty and in many cases around the same price as online, but the ability to have the customer service and see the product in person was great. I had a slight problem with a screw hole on a guard rail and the owner honored the warranty no questions asked. The mattresses are affordable, comfortable, and the perfect height. I had several questions about the setup with underbed dressers sliding due to hardwood floors and he was able to help me through all of it.The only issue was a lengthy delivery time due to covid and supply chain issues but they were always willing to provide updates and time frame predictions. Definitely will be back, however this purchase seems destined to last a long time.
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December 2021 by Lawn Restoration Professionals LLC
Amazing selection and quality. Prices can't be beat! You also get to see everything before you buy it. Much better than shopping online
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November 2021 by Paula Goin
Awesome salesmen!! Very helpful and great personality. Was able to get exactly what we were looking for. Would definitely recommend to others.
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November 2021 by Tony Burgard
Great prices, friendly and very knowledgeable staff.
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November 2021 by Timothy Holloway
Awesome selection. Very friendly staff.
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September 2021 by Alyssa
5/10/21 ABSOLUTELY HORRIBLE! the worst experience I have ever had at a furniture store. Save yourself the trouble and go elsewhere. I paid for my furniture in the start of March and STILL haven’t received ANYTHING. Just keeps giving the round about. Supposedly will be delivered sometime this Thursday 5/13 or Friday 5/14. Definitely will NOT be coming back nor will family or friends. I will be updating about the delivery and if on time.5/11/21 aman called questioning my review of this establishment. The bizarre thing how did he even know it was me? You could have literally called the wrong person. Not to mention how nasty you got toward me on the phone (on multiple occasions at that) to unprofessional. Telling me I could make the establishment go out of business. That is not my problem you have awful customer service. Not to mention the multiple times I had to call about where order was. Or you would say you would call back on a said certain day and never call. Which is why I would have to call. Which leads me to believe many others are experiencing the same problem. Maybe you should take some customers service skills classes. Shame on you. I’ve never had an establishment call me and question my review. Ridiculous.
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June 2021 by Diane Switon
I recommended & came to this store to my sister & brother in law because I believe in supporting local businesses and because I have previously purchased a bed & stairs for my nieces son and the product a bunk bed with stairs that had draws in them & we paid for the installation & the service was good.We were in the store mid February & we purchased a bunk bed with stairs/storage & 2 mattresses as well as the installation. The delivery took a significant amount of time and I called them on a regular basis & each time I was told everything was delayed because of COVID & they were trying to reach the manufacturer but they were back logged. I had to contact them on a regular basis to get any updates not vice versa. Approx 3-4 months letter the bed finally arrived and the installation date was set up at which point they received wrong pieces as the bed was a full & twin bed and the steps had defects, Knicks, chips and the the finish on several steps looks odd/faded.We contacted the store and were told to take pics of damage and email them to the store so they could forward to the manufacturer which we did and again no response or resolution and I called on a regular basis for updates not vice versa. The correct parts for the frame were dropped off several weeks after we contacted them however it’s now Mid June and the steps have still not been replaced.We were told 4 weeks ago the new steps arrived and they were working on setting a date with the install company and again after 3-4 calls to the store the new steps still have not been replaced and no contact from the store. I did inform the store we were not going to pay for another install fee as we already paid for one and the damaged steps were between the store, the manufacturer & the install company to resolve not is not our responsibility to pay for. Still no follow up from store or any resolution.It is now June 10th and my last contact was approx 2 weeks ago or more to the store at which point I was told they were arranging delivery and once again no response. We have been dealing with this since January and this is by far the worst experience & customer service we have had encountered with a purchase/store and the lack of response and resolution is extremely disappointing since I have spoken highly of this store to others and have referred others after my first purchase. The general attitude of the sales & other staff from point of purchase has been as if it’s been an inconvenience to deal with us.We would never recommend this store to anyone.!
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June 2021 by Cassandra Schumann
Omg the nicest people around ordered our daughters bed.
