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February 2024 by Khalid Rodgers
OMG, went in this FedEx location to ship a package & was basically the only one at the counter, but had to wait for email of label to be printed. Hispanic Young Lady did give me the print out & then began to take care of wave of customers that stormed in totally neglecting me. Finally another employee by the name of Yvonne gave me a pair of scissors to finally be able to cut out label & prepare box which was really quick. After finishing preparing the box I ended up again being the last customer left in store after close to 10 new comer White Customers came & left. I voice my concern to the original Hispanic Worker, but she just ignored me, so the Yvonne worker had to come from the back & ring me up. Again I voiced my concerns about feeling discriminated against while exiting store. Called back to speak to Management when I got home 5-10 minutes later around 10:15 am and was hung up on by employee Yvonne & then again hung up on by a claimed Assistant Manager name Ryan when I called right back. I am very hurt & disappointed by this type of treatment, plus I am now worried if they will even ensure my package was safely shipped… ?Waited for hours until 30 Minutes before their 7pm closing & called back to location in hope to get assistance. This time I spoke to an employee name Daniel that also denied my request to get the Hispanic Young Lady’s First Name, so I could file report & submit Survey. He also claimed that FedEx prohibit the giving out of First Names, although every single Employee displayed their First Names on their Name Tags, plus announce their First Name when answering the phone whenever I called in. The FedEx Toll Free Customer Service Representative also announced her First Name when answering the call in her greeting. So I am very, very confused, upset & I feel very disrespected… ? After over a week I finally ended up speaking to a Manager by the name of Jen Zens and she gave me the Hispanic young lady’s name, which is Alicia… You guys better BEWARE‼️
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February 2024 by Steve G
I am not an "office guy". Ryan and Jody were of great help to someone like me!
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December 2023 by Bryan Kujawa
Very pleased with the service here. Ryan was very helpful. I had a large item that required multiple boxes and they took care of it.
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December 2023 by Amanda B
I came by to print a few things off.I figured I'd be in and out, usually a trip like this takes 5 minutes.First, it smelled like elderly urine in there.As if an older person had wet their pants and remained in store.It was such a nasty odor.Second, I was made to email all documents I wanted to print off to some FedEx email address and then was told "check your phone!" for a code.Wha-? Why?This was a HASSLE, in every sense of the word.I usually log right on, log into my email, print off what I need, and log off.These extra hoops and codes and phone checking cost me 20 additional minutes because none of the codes were being recognized.I ended up having to (wait for it!) log into my email account, print off what I need, and log off.Gee .. imagine if they had just allowed the customer to do what they came in there for to begin with.Will not be returning.
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October 2023 by Karen
I have had all good shipping experiences here. Staff had been helpful and courteous. My biggest challenge is that ADA parking spaces are very limited. There has been a Fed Ex truck making a store delivery that was parked horizontally across two parking spaces making themInaccessible to customers.
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August 2023 by Shannon Gess
I’ve had multiple bad customer service experiences at this location over the last year. I called ahead this time asking if they had shipping labels I could purchase (like at USPS) and they said yes only to find out in store they didn’t have any. Go to any other FedEx location if you can.
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June 2023 by Kenneth Jaeger
Nate was especially helpful with my office service needs. I highly recommend FedEx and Nate for any office you may need.
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March 2023 by Daniel Roberts
What a joke of a FedEx location. I have had several issues with this location where I drop off packages and for some reason they DO NOT make it out. If you need packages to go out on the same day you drop them off, do not use this location. At this point its a 50% chance that I have an issue over the last 2-3 months
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February 2023 by Aravind Kumar
Worst fedex location ever. I had to return something and I showed the barcode to the lady working there and she said I had to email it to her. At first I did not understand why I had to email her the label. Anyway I tried couple of times and it wouldn’t go because my phone doesn’t have good network inside. I can’t believe this is the only way they can print a return label. I do this all the time at UPS and I have no issues. Also the lady was very unfriendly. @Adidas: can you please pick a different shipping service provider?
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January 2023 by nick kolacz
Dropped off stuff to be sent to a former employer. Guy working the desk was incredibly rude. Thankfully I’m not paying for this service but I can assure you I would never come here to ship anything I’m paying for due to their complete lack of customer service.
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January 2023 by tim worden
The store is very clean and friendly everything goes nice and smooth great place
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December 2022 by GreenVtecintegra
Dropped off two packages there last month. Only one made it out of their location. Manager there and fedex customer service has been giving me the run around with the package. No issues with UPS, but with fedex there is an occasional issue.
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August 2022 by MaryBeth Jastroch
Yvonne was very helpful with my printing services!!! She was working solo and still very patient with me , as I am not tech savvy!! Much appreciated!!
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August 2022 by Bernard Payne
Very helpful, patient and courteous. Had some difficulty with a flash drive and the young lady that assisted me was very helpful.
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June 2022 by Maria Worthan
Elicia and Dena were AWESOME. I went in 10 min before they closed on a Sunday needing a custom print job for my daughters teacher's gift project and they were so accommodating. Thank you for helping this momma out !!
