First Citizens Bank provides friendly and helpful service, with tellers and staff who are always welcoming and professional. Customers appreciate the easy-to-use app and the attentive staff, including guards at the door. The bank staff are knowledgeable and willing to answer questions, making transactions smooth. However, the bank is located in a neighborhood that some consider to be poor, with a musty and dark interior that could be improved. Customers also find the absence of a coin counting machine inconvenient, especially in today's economy. Overall, the bank offers good service for those nearby, but the location and facilities may be less appealing to some customers.
Lorena helps every time I stop inside the bank! Excellent Teller!! Knows her job well and is so kind! I left my wallet there one time and she called me and let me know it was safe and held it for me until I came and got it. She's THE BEST!!!! Thank you Lorena!!
April 2024
The service I received from Iridian was exceptional. She was very informative with all questions I had dealing with my Power of Attorney status.
October 2023
Poor neighborhood, the inside of bank smells musty and old plus it’s very dark inside. The tellers seem nice and helpful. Very much dislike no coin counting machine which to me would be Very helpful in this economy.
