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January 2024 by Madalyn Rapp
Came in with my friend (under 21) like I have in the past. Went to check out and they asked for our IDs. My friend forgot hers and started speaking to me like I had committed a crime, all because she forgot her ID. The wine was for my mom. Refused to sell, which was fine, WHATEVER. On another note the guy in front of me was never carded and looked under 30, which is a “policy.” So I drove her home and came back. Again refused to sell to me and again proceeded to treat me like a criminal, to the point I was in tears. Why not tell me while I was there instead of giving me an attitude and mumbling rude comments under your breath at me. Also when I came back after dropping her off, they saw me walk back in. Why wait till I get to the register with other customers to be rude like that. I had a man approach me as I was leaving and told me the comments they made about me after I left. But the rudeness from staff was horrible. Will never go back. Heck the last time I was there no one asked for my ID. I had to ask them to check it. Also for samples the last time never checked my ID and even offered my underage friend samples! She refused because she’s underage. Some “policy” Horrible is an understatement. I go back on the reviews and have seen similar comments. If this is such a big issue why is there nothing posted! Also to combat this, then someone should be at the door checking IDs and there should be signage. And then when I went ahead and looked for their “policy” online nothing came up except “Our policy is simple: We don't sell to minors. We understand the consequences that selling and serving alcohol to minors can have on our community. To help in this effort, we don't allow any person under the age of 21 to enter our store unless accompanied by an adult guardian of legal drinking age*.” Worst part was the wine wasn’t for me but for my mom who lost her mom 10 years ago today and this was her last wish wine. I think a big take away is staff should learn that you don’t always know what’s going on in someone else’s life, and it’s best to be kind. Please increase customer service training.
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January 2024 by Taylor Spangenberg
Found exactly what we were looking for.A little bird dog and mint chocolate chip moonshine.Perfectly delicious for the New Year.The staff at total wine is always helpful. Knows how to find what we need and gives tips on anything for gluten, free patrons.
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January 2024 by Gianna DiGiorgio
If I could give this place 0 stars I would. I went with my boyfriend for his 21st birthday so he could get alcohol. They wouldn’t sell to him because I wasn’t 21? Both parties need to be 21 in order to get alcohol? When the store manager came over he said it’s their “policy”. I said can I just go out to the car and he proceeded to say no and that he would not sell to him. Definitely one of the stupidest things I have ever encountered. Make sure not to bring your kids or anyone under 21 I guess when going there? Total joke lol.
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December 2023 by Gary Shm
Love this place. Great selection. I don't like they have the same wine in a different bin, making it seem like they have even more of a selection
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December 2023 by Kira Hagquist
They have EVERYTHING YOU NEED! I got a Christmas gift for my sister and one for my self! If you're looking for Cucumber vodkas, be prepared to make a difficult decision because they have about 11 varieties.
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November 2023 by Fishin Fool
Walked out of here with a very good Scotch far, far below retail. Love this place. Selection and prices are great. Store is very clean and well lit. Service was perfect.
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October 2023 by Sandy Schoville
Very knowledgeable staff. I was looking for something that was out of stock and they provided an alternative just as good and, bonus, a lower price.Large selection of everything!
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October 2023 by Ernesto Cervantes
This is by far the best liquor store I ever visited, there is a wealth of knowledge with all the employees. Especially Greg, he is great to talk too. Greg really impressed my team with all the back story to the Bourbon they offer!! Life time shopper from Chicago.
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September 2023 by rb
I ordered curbside last time and the runner brought it out quickly on a busy day and was friendly, prices beat everyone else and selection is unbelievable with a huge stock, very high praise for the store
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August 2023 by Nichole Kivela
How would it even be possible for Total Wine to get less than 5 stars?!It's amazing! Highly recommend the classes! Great information presented by great instructors!! Love, love, love!
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July 2023 by Scott S
Checkout lady asked me if found everything okay? I did not! And when I started to explain she rudely cut me off and snapped at me if I was a rewards member? She clearly did not want to listen to anything I had say. Not the right person for checkout counter!!!Won’t go back !!!
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June 2023 by Katie John
Went here with my older brother to buy a Father's Day gift for my dad. The selection here is excellent with lots of different wines and even some samplers which were super nice for gifting. We found an incredible sampler of Bordeaux wines that my dad loved and it made a really great gift. I also come here around the holidays to get my dad his big bottle of Hennessy too.As for me, I'm a bourbon and whiskey drinker so I was very happy to find my favorites here (Blackened, Angel's Envy, No. 9, etc.). Whenever I need to find something more niche/rare this is where I go. I highly recommend checking here for great gift ideas and a wide variety of wines, beers and spirits.
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June 2023 by Justin Cline
Super great place with huge selections of everything you need! Their staff is very knowledgeable and does their best to take care of you and help you find what you want.
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June 2023 by Dr. Beau Van Wechel
We stopped in for Spotted Cow, a Wisconsin classic! Could not believe how many options they had for all sorts of drink! Workers were helpful when we had a few questions, and even had some samples available. Great spot to find something new.
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June 2023 by Дубравка Угарковић
Five starts for exceptional customer service from Store manager. They have great selection of vines and other liquors. Prices are reasonable.
