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March 2024 by Lea Waraksa
Everytime i shop i do a pick up order. Every time its a struggle. I basically get lectured about how my last name doesnt match my pick up order. I show my ID and explain the account is still under my maiden name and ulta doesnt allow the customer to edit their name in their own profile (never experienced this before, very stupid!) It states on the app that i must call guest services to change it....so i call guest services...they say they are not allowed to change it due to privacy reasons...even though it states to call in order to get it changed....doesnt make sense...so i continually have to deal with the lectures and hassel of confusion from the workers and they usually have quite the attitude. The whole situation is just silly and ridiculous. I should be able to change my own personal information. I started shopping elsewhere due to the hassel of Ulta and rude employees.
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March 2024 by Carol
If you want to go somewhere where you want to be discriminated this is the best place to go to. The workers are good about asking the white customers for help. Not to mention the rude employees, the cherry on top was that they make sure if you're brown that you don't steal.
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March 2024 by Jane Doe
Took my step daughter here to get matched for foundation. The color match was good but the type of foundation recommended was no good on her skin! Have to make an exchange!
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February 2024 by Cynthia S
I went to Ulta to have a return sent back to an online retailer. Ulta is a "Happy Returns" location for this retailer. The return went smoothly PLUS I received $5 off my purchase! The one negative is that there are WAY too many scents throughout the store to the point of gagging. I felt like I was hurrying to get out of there.
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February 2024 by Linda Debelack
Kind employees, pretty clean store, good back stock of popular products
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January 2024 by John Gratton & Katie Kohl
It's such a busy place. So many workers it's nice if you need help!! Well kept and organized well!
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January 2024 by stella gill
was just shopping around and wanted to test a Fenty highlighter, i was struggling to get it open so i asked an employee to help open it and she said “No.” i was shocked that she couldnt just help me for a minute. very disappointed in this experience and will not be returning to this store location.
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December 2023 by Padmini Kamath
Helpful crew good sales
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December 2023 by Miranda Stiehm
Autumn is the absolute best stylist! I don't know what I'd do without her ?
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December 2023 by Shannon Martin
I don’t know why I keep coming to this store. Every time I shop here I’m completely ignored by staff. I wanted to buy a perfume on Monday and I tried to find someone to help me for at least 10 minutes. There was a group of employees all chatting in one area, and then another group up at the register, but no one would even acknowledge me. I ended up just leaving because I was so frustrated and uncomfortable. I was hoping to buy a $100 fragrance but id rather just go somewhere else.
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December 2023 by Yunitza Nunes
There is everything and very good attention
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September 2023 by Sylvestra Ramirez
Stopped in today with less than 15 min to spare intending to by a product I always use. Patricia listened to what I was looking for, asked clarifying questions, was patient and personable during the whole process. Walked out with the products that my face needed.
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September 2023 by Joede Winters
Cancelled my appointment 14 minutes before my scheduled time. I was literally in the parking lot walking in when they told me they had to cancel.
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July 2023 by Beth Czarnecki
store Manager Eden is so kind, professional, and patient. Also, associate Ashlyn on the floor helping customers is extraordinary. She helped me with my needs like no other, from color matching and finding the right products for my particular skin. Just a great team here!
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July 2023 by Susie B
3 out of the last 5 times I've been in this store, I have felt watched. Notbecause they want to help. After reading others' reviews, I see I'm definitely not the only one. Not comfortable shopping in this store anymore.
