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March 2024 by Rachael C
If I could give 0 stars I would. Went weeks ago for an oil change and we left hearing dragging underneath. Went back and they told us they used zip ties. They broke my original screws. If we didn't hear the dragging I would have never known it was held on by zip ties. Well today look what happened. Their damn zip ties obviously broke and now my whole plate is hanging. So never go here since they are not careful with your car. I just recently got this car too and now look what you guys did to it! Don't know how I can safely drive this and can't get it fixed till the weekend. Thanks alot.Update: I don't need an investigation. Your guys broke it not being trained or just not caring. There's nothing to investigate. You admitted using zip ties. Now the whole plate is hanging and broken so once I get it fixed at the repair shop this week I'll be bringing the bill for you guys. I'm not paying for something that is not my fault. So you can make it right by paying for what you broke. So there should be no problem. Plain and simple. Thank you!
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March 2024 by Susan Lancaster
Fast, efficient, value for money. Thank you. I will be back.
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March 2024 by Brad K.
Overall the staff was very nice just not completely knowledgeable. Didn't have to wait long. Oil was slightly overfilled however.
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March 2024 by Helena Christensen
Anthony was very helpful and had great costumer service. Definitely deserves a promotion. Was in and out in no time
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March 2024 by Laura Martinez
I had an amazing service with the guys who performed my oil change, I accidentally pulled in to park in their lot early in the morning (empty parking lot) I wanted to go get my oil change and was honked at and yelled at through the window by a woman working in the office.. everytime I go here it’s a good experience besides the few interactions I’ve had with the office employees, every time has been negative. I’m not one to go writing anything negative because I do believe people have bad days but the yelling and honking and pointing at me in an empty parking lot was really a lot first thing in the morning.
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February 2024 by Capo _VampLyfe_ Capone
I had my Oil changed as routined on a Saturday. After the work was done I left but my car wasn’t riding right and there was a weird humming sound and rubbing sensation while driving. I didn’t have prior problems before having my vehicle serviced. I didn’t think nothing of but the next day this problem continued. So I went back there the next only to have my concerns brushed off by the manager Chase. Long story short I went back up there today ( A week later) and the employee Parker fixed the problem for me. “Maybe he should be the manager at this place” as he not only knows what he’s talking about but also because he has Awesome customer service. Thanks again Parker.
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February 2024 by Erick Trotter
Good customer service,no long wait .
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February 2024 by Lupe castillo
Great service, great staff ,customer service & knowledge with no pressure into other services other then recommendations needed to keep your car in great condition.
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December 2023 by PHATPHAT Seenitall
My wife went to get an oil change vehicle was in spectacular condition before arriving. After the oil change she pulled off from the business and could hear dragging from underneath she returned and they used zipped ties to tie the plastic that was hanging back up! Once I got home I noticed that whatever that was dragging caused a clamp to break off bumper! I have statements from employees with details of how they cause damage but the business is trying to take only half of the responsibility for the damage which it was all caused by negligence of my car when it was in they care! They tried to cover it up as well as didn’t place it in the notes or any of there reports! Waiting for response but looking for legal advice so I can take legal action if necessary! All this because Didn't put all the screws back in my skid plate and then when she went back they ended up adding zip ties oh and not to forget manger says my car doesn’t need a skid plate will tell Lexus that!
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December 2023 by Chuck Gains
Sent wife here for an oil change, they said the air filter and Alternator were bad, she had them do the filter. On the way home check engine light turns on, so I had her bring it to my work ( car dealership) the air box was not clipped in and the cheap filter was defective. So they knew it wouldn't go back together. I had to go get my own filter and insall it myself. She asked for air in the tires due to the low tire light being on. NOPE...light still on. Passenger side tires were low. Checked alternator with our Snap-on, tested fine. We use this place for our cars at work. Boss seen this today and said "never again"
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December 2023 by Sretko Rakic
Went to the location on 80th and layton in greenfield today to change the oil in my car. They checked the oil level and the fluid. They couldnt change the oil because they didn't have the oil filter for my car. They told me to come back on monday afternoon after shipment. I left the garage and went to the store, the car started smoking and I opened the hood - They forgot to close the engine oil cap and oil was spiled all over the car engine and was leaking out of the hood, the cap was missing and my car could have started on fire. i couldnt reach the location i went to on the phone. luckyily the guys from Rawson Ave were very helpful and actually had a working phone. They came to me and cleaned out all the oil the best They could and filled the oil and i went to buy new oil cap. I still need to file a claim and see how this will play out at the end. My recommendation is STAY Away from Vavoline on layton and 80th street. I am hoping that the engine is still good on the car, and now every time I start the car and turn on the heat a strong odor of oil is coming through the ventilation in the car. I just cant beleive that something like this can happen its their job to double check that car is ready and all parts are there. This location is full of incompetent workers who could care less about getting the job done and their customers.
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December 2023 by Julia P
Went to this Valvoline this morning. Staff was exceptionally friendly and efficient. And they kept me informed as they worked of what they were doing. Offered to change my cabin filter and engine filter, both of which very much needed to be changed. Very fair pricing and I also received a discount. Would highly recommend this Valvoline!
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November 2023 by catnip box
Great service and attention to detail. I got an oil change and tire rotation today. I appreciated that they made recommendations for further servicing (changing front and rear differential fluids as well as transmission fluid), but they didn't pressure me to do anything I didn't plan for. These guys are great and work like a Nascar pit crew.
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October 2023 by Paj
Had a lovely experience with the staff here. Came in late and near closing time, but everyone was really sweet and helpful. This was my first time bringing a car in for an oil change, and Nokomis was great at guiding me through the steps. Chase noticed that my battery was in pretty poor shape, so we got that replaced, too. I was also helped by Anthony, Logan, and Darnell. Everyone worked well together and created a very comfortable atmosphere. I'd definitely come here again.Services: Battery
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October 2023 by Margaret
Went in for an oil change, absolutely amazing job by Zach, Parker, and manager Chase. We were told by another oil change place that our left blinker had wiring issues and that it wasn’t the bulb being dead, but the team here actually fixed it with 0 issues and now our taillight works again, which is AMAZING! Super fast, super kind, and great service, definitely go here!!!Services: Air & cabin filter replacement