December 2020 by Richard V.
I had to write this story, I'm sure it is an isolated incident, but an overall failure of the LOCAL ONSITE MANAGER so I'm calling them out because this just can't happen. I'm in line, I have a few things for a birthday gift and a few personal items. I like this store, I go there often enough. There is a line of about 3 people ahead of me. The first 2 are slow, but get done. The 3rd lady needs something special, and has something with an address change, I don't know, but she seemed decent enough. The checkout clerk (an older woman) is having a problem changing that address in the system, and calls a manager. The manager says "we can't change that" or something along those lines, and walks away. (you DON'T walk away as a manager, you finish it) They continue to mess with it. I'm still waiting. I walk away and get a different 12 pack of soda, not sure if the 3 packs special will allow 2 pepsi and 1 coke, so I figure while I'm waiting I'm going to bring another 12 pack of pepsi and set it nearby in the event I'm going to need to grab it quick (so I don't hold anyone up). I get back, still waiting (now going on probably 10 minutes total). The clerk looks at me and asks "Do you know how to do this?". I'm not kidding, she just asked me to run her register for her. I've never met this woman in my life before (not like I even see her twice a day or something). She ALSO just invited me to invade her other customer's privacy! Now normally I would have taken that opportunity to be a real j*** (either quote her a $200/hr technical consultation fee, creep out their other customer, or just unplug their system and say it is fixed, etc)... but I was too tired to go through that much work. I pushed my cart to the side, and just walked right past them out the door. I was done 20 minutes later at Walmart literally 20 seconds away. I've had great experiences with other employees at this store, so I still gave them a 2 realizing they can overcome any poor rating... but I think there is a reason so many Walgreens are closing... it is middle management.
