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December 2023 by Michael Viglione
I am a multi-site facilities manager, and when it comes to appliances, we always rely on Ritzman Appliance. Their excellent customer service, wide availability of appliances, and quick delivery times make them the best.
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December 2023 by Dave Moerke
Delivered a new GE refrigerator on friday PM, it was defective, a new replacement was delivered Mon. @ 9AM. Can't get that kind of service from a big box store!! Ritzman appliance ROCKS!! Highly recommend, Dave Moerke
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November 2023 by Scott Schreiber
great service. great sales. they only carry the affordably best items.
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October 2023 by Kelly Schill
Ritzman was a lifesaver. We had a terrible with Lowe’s delivering a stacked dryer that wasn’t compatible with our washer. Ritzman got us a new washer that was compatible at a good price with Excellent service and fixed Lowe’s mistakes. They are so nice to work with.
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October 2023 by Beverly F.
We have purchased multiple appliances from Ritzman Appliance Company. The most recent was a Speed Queen Tope Loading Washer delivered Oct 6, 2023. By Oct 7, the lid to open the washer locked shut after using it for 4 loads. This washer was obviously defective, not just in need of service. I informed my husband I wanted this defective machine out of my house and get a refund. The store refused. A repairman was scheduled. Today the repairman accused me of putting something on the lid making it bend, THE REASON IT WAS LOCKING. That is a manufacturers defect. I haven't touched it. My husband reports said he did not put anything on that lid. DO NOT BUY ANYTHING FROM A STORE THAT DOES NOT STAND BY THEIR MERCHANDIZE LESS THAN A WEEK OF USE. WE WILL NEVER AGAIN BUY ANYTHING AT THIS STORE. I WANTED THE WASHER RETURNED WITH A REFUND. THE STORE has REFUSED. DO NOT BUY ANYTHING FROM RITZMAN APPLIANCE STORE IN HALES CORNERS WISCONSIN.
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August 2023 by Sandy Sager
I purchased a 28.9 cubic foot GE Profile at Ritzman Appliance Co. Everyone in the store was very knowledgeable, helpful and patient as I made my way through the decision process of whether to get an exterior water delivery system or the new model with the water pitcher in the refrigerator. I would give this Ritzman's a 10 rating if I could. Plus, their delivery team was courteous, expeditious and friendly. I had an excellent experience working with the Ritzman family.
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April 2023 by Patricia koebel
After shopping around at big box stores, Rittman offered a great price with FREE DELIVERY, HOOKUP AND REMOVAL!!!Very nice knowledgeable staff!I will go back !!!
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April 2023 by John Haita
My parents have known the owner of Ritzman Appliance for over 50 years. With that said today, 4-24-2023 when I woke up to a warm refrigerator, I knew exactly where to go. I walked into the store a little after 9:00am, picked out a few refrigerators, went home to double check the measurements. This actually occurred a few times as I wanted to make certain the new refrigerator would fit. When I came back, they said they would be at my home within 15 minutes. Boy, they were not lying. Out with the old refrigerator, in with the new. Good luck trying to find customer service like Ritzman’s. I highly recommend shopping local and the small business. Never can a box store pull off what they did and continue to do.Thank you so much, Ritzman Family.!
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April 2023 by Andrea Makarewicz
Outstanding from every aspect ! Went in to see about refrigerators and got immediate attention. Was well informed about choices and products. Had the new one purchased and installed in less than 48 hours. All the “ big box” stores were MORE expensive and had much longer lead times, 10 days or longer !! The installation team was prompt, communication was excellent and they attended to every detail before they left. From start to finish this experience was 5 star ! The Ritzman’s have a well earned reputation and lived up to, and exceeded it ! I’llBe back for sure ?
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April 2023 by Samantha M.
Excellent service!! My upright freezer broke and it was completely full with frozen food. They were able to quickly bring me a new freezer and haul away the old one. I am so appreciative of their fast and friendly service - will definitely go back if the need arises!
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March 2023 by Jonathan Branski
Follow-up review after removing the prior one.Initially, there was a good handful of miscommunication from both Ritzman and my family (I was not present at the store interaction), which led to some immature behavior on both sides. I'll admit, my family was not the perfect customer either in this situation.After writing my initial review, I was called by an audibly upset woman (Jenna, I believe?) explaining that the review was unfair. Again, I'll admit that it was strongly worded, but I fully believe both parties were in the wrong. Regardless, after some conversation it came down to me removing the 1-star review, or they would rip up our check (their words) and cancel our order. Due to our need of a freezer, I decided to remove the review.Move forward to the next day for delivery. Both of the men that arrived were good to deal with (+1 stars there!), and we quickly discussed where we would like the freezer placed. After they unloaded it from the truck, I asked if they could remove the box for us. Upon removing the box, however, the freezer was damaged beyond use. A corner of the freezer was caved in, as if it was dropped onto it. The box looked to be in good condition, so I am extremely thankful I asked them to remove it instead of finding out later.Sadly, there was not another freezer readily available, so, in the end, we ended up having to cancel our order for a comparable model from another store.tl;dr, a lot of needless drama over what ended up being a broken freezer.
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March 2023 by Chris Moczynski
As a mother of a family who does multiple loads of laundry on a regular basis, I love the Speed Queen washing machine from Ritzman Appliance!!! Jack and Jenna provided exceptional service and recommended this amazing machine!! #❤️Speedqueen#ritzmanrocks!
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December 2022 by thomas
Today we had a speed Queen washer and dryer delivered and installed. Nick and crew were awesome. Very efficient. Thorough. Professional. Couldn’t be happier. Thank you gentlemen so much.
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December 2022 by Richard Diesch
We bought both our washer and dryer from Ritzman. They are Speed Queen products. We had an issue where the dial on our washer broke off (it is now 8 years old). We called and spoken with Bill Sr. The washer is now out of warranty but BIll asked us to bring the part in. We did and it turned out he had the part in the store and provided me the direction to remove the old part and install the new. We are so happy to do business with the small business owner who knows about and supports the products they sell. It is obvious to see why they have been in business for 72 years.Thanks again Bill for the great customer service…..we really appreciate it. !!R & DFranklin,WI.
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December 2022 by Ken Wolf
Great SpeedQueen dealer. Sales people are very knowledgeable. They have some display washers partly disassembled so you can see differences in construction. Bought a washer and dryer which were delivered in less than a week. Delivery people were careful and efficient. Very happy with our purchase and I highly recommend this business.