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December 2023 by Karleen Cortes
I can’t talk enough about how nice and friendly the staff is, and our doctor!! I visited them with my husband and daughter, we were all scheduled, and they were very patient, would explain everything (even to my little girl), and advise us. My daughter and I got the additional exam (I forgot the name, but it’s meant to be a more detailed check of eye health), and my daughter wasn’t even scared during the exam. She even told me which part she liked best, lol (the balloon!).They also have many frame choices, my daughter is ecstatic about her Little Pony glasses! And I can’t wait for mine! Even my husband who’s very picky found a very cool pair of glasses! I truly recommend them! The place is clean, organized, and everyone is friendly, helpful and professional. When it’s time to get our eyes checked again, we’ll be back! Thank you to everyone at our ShopKo!
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December 2023 by Kathleen Bohman
This was my first visit. I felt the entire staff was very knowledgeable and welcoming. I would definitely recommend Shopko Optical.
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November 2023 by Laurie Mayer
We were forced to change eye docs due to insurance. So it was kinda scary finding a new place to go. After a bit of looking around and asking questions I picked Shopko Optical. First off, I was very impressed with how I was greeted when I entered. Then I met with the doctor who after having had the same doctor for many years and now having to go to a new doc was a bit scary, she was very professional, easy to talk with, and listened to my history. She did make me feel like just another patient. I felt like I was a long time patient. When I finished with the doc, the front girl who did my preliminary exam helped me pick out with my new glasses, and I was on my way. I truly feel I made a great decision choosing Shopko Optical as my new eye doctor. ?
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October 2023 by Deborah Farchione
Shopko Optical has a very large selection of frames. The people working there are the best! I have never had a better eyewear shopping experience.
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October 2023 by Monica Mackowski
Super service, Optician was very nice, and Dr Frenske is very professional and very knowledgeable. She gave me more information than my previous doctors had, and I’d recommend this office to anyone. Nice selection of frames. With my insurance allowance, I was happy with the cost of my new glasses selection.
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September 2023 by Michael Sellenheim
Our overall experience at Shopko Optical (Hales Corners, WI location) was excellent! Dr Heidi Fenske is an excellent eye doctor and the store location had a great selection of eye glass frames. A very friendly staff offered great service and support helping us find the right eye wear fit. Overall we are very happy with the services and product provided❣️?
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September 2023 by Kaye Martin
Great selection at reasonable prices. The staff is wonderful. Only improvement I can suggest is BACKGROUND MUSIC. It's too quiet... so quite that you can hear other customer's conversations... no privacy AT ALL!!!!!
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August 2023 by Jon Z
Their selection of glasses for men isn't very large. When you do find a pair you like it takes them 2 weeks to have the lenses sent to them. In my case they forgot to tell me my glasses had arrived and after I called them several days past the 2 weeks then they sent me a email and text to let me know my glasses had arrived.
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July 2023 by Josh Moody
The staff was friendly and professional, my appointment was quick and easy, the space was clean, and they had good choices for frames.
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July 2023 by Michael Clavette
Exam was great, too bad they are not members of the local chamber of commerce. I like businesses that support the local community.But then the billing problems started. I was billed for an extra $69.99 because the insurance company was billed wrong. After three months and no help from Shopko I gave up and paid.
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July 2023 by Michael C.
The eye exam was done professionally and accurately. That would rate a 5 star, but it went downhill from there.Buying glasses should not be like buying a used car and a little upsell is expected but they were relentless. I finally spent an additional $25.00 just to get out of the store. Then the billing came. they billed the insurance company under the wrong code, so I got billed for an additional $69.99. After 3 attempts and absolutely no cooperation from them I gave up and paid.Needless to say, they won't be getting any referrals from me.
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May 2023 by Cindy Stone
My mother has dementia and is in a memory care home. I was concerned about bringing her in. From the assistant who did tests who was incredibly patient and delightful to make my mom comfortable. The optometrist was also patient and accurately had my mom a new eyeglass prescription. I call this a miracle! My mom was without glasses for 3 weeks as they had broken and was sleeping all the time. Since she has her new and improved eyesight - she can hear better and she is in a great mood. Thank you!
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May 2023 by Jodi Krueger
It was a great experience! They worked with my insurance to help me get the most for my plan. Both eye specialists were super helpful to in helping me pick out stylish frames! I can’t wait to receive them.
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May 2023 by Karen Steele
Everyone that serviced me was helpful and knowledgeable. I felt they took the time to ensure I was satisfied.
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April 2023 by Kara Rodriguez
The office was very clean, the front staff was attentive and knowledgeable! The optometrist was nice and patient!