-
February 2024 by Kristin PC
The staff of young women who work here (often Saturdays) are some of the rudest people. They act like you're supposed to know all of their little unwritten rules and processes. They'll cop an attitude because you were supposed to "set the box HERE, not THERE." They come off as irritated, bothered by your presence, and unwilling to do little tasks that are part of their job. I recently mentioned a bad experience I had at this place to my husband (who is a very quiet, passive type of guy). He tells me he recently had the same issues here and even got into an argument with one of the girls behind the counter! That's so out of character for him. There are certainly issues with this business when both of us have had multiple and separate (yet similar) bad experiences. I hope UPS investigates this place and deals with the rampant attitude problems.
-
February 2024 by Donn Anderson (Anderson Home Inspection)
Knowledge, patience, timeliness, professionalism
-
January 2024 by Kyle B.
Josh James at this location was stellar and extremely helpful. Will definitely use this location more often.
-
January 2024 by J Dre
Overcharged for shipping a small clothing item to Illinois ($22) tried to ask questions but the person on the other side of the counter was already annoyed with me because I couldn’t hear them with the music obnoxiously loud. Won’t be going back here.
-
December 2023 by Sherif Mansour
Josh is very professional and helpful, he actually caught a mistake that I did in an official document and he helped me get it corrected. Thank you Josh.
-
December 2023 by Claudia Ibarra
Quick and friendly service
-
November 2023 by Carrie Mettille
Easy to get to and always fast service
-
October 2023 by Cheryl Henning-Patnode
Upon arriving at The UPS Store I was greeted by a worker with a smile and help at the machine seeing as I have not done a lot of shipping. I was returning an item to Amazon I pulled up my QR code she assisted me and walked me through it and it was done within 5 minutes. She handled it very easily and was very helpful to me and I was out the door with a smile!
-
October 2023 by KL M
The staff was courteous, professional, and prepared. They gave me options I didn’t know were available.Also, they helped me through a difficult Amazon return.
-
August 2023 by Patrick Barron
Just received my print order from the UPS Store in Hales Corners. Quality is excellent, pricing was lower than I expected, and staff were very helpful on the design process. Highly recommended for any print needs.
-
July 2023 by Jennifer Kraft
Staff member, Taylor, was very rude. I brought a heavy box in to be delivered and warned her that the bottom of the box wasn’t taped so when she went to turn the box over I attempted to assist her, she said “I got it” and I said “ok” then she proceeded to say “I’ve done this a few times before” with an attitude. I don’t appreciate being spoken to like that especially when it wasn’t warranted. As soon as she stated that she had it, I backed up and let her handle it. Saying another remark after that was completely unprofessional. I will not tolerate it again!
-
May 2023 by Stafford Kramer
Store owner didn't seem the least bit concerned that his employees might be stealing packages. He blamed me and just kept repeating, "always get a receipt". I print my own labels for my business and often drop off 5-7 packages at a time. Lesson learned for trusting them. Two have gone missing recently. Never even scanned in. I asked if they had anything laying around where the label might have come off. "nope" Maybe if he even had shown concern or wanted more info I wouldn't be leaving a bad review. Back to FedEx for me.
-
May 2023 by Jan Francki
Always accommodating and friendly staff. Very pleasant experience each time I come in to ship a package.
-
April 2023 by Bret TL
UPS has to be the single worst delivery company. For starters the delivery driver has out the “sorry we missed you” tag on my door multiple times in a row without even knocking to see if we were home. Now I have a 2 package order, 1 package was delivered and the other one says delivered to “locker” with no other proof of delivery. I DO NOT have any kind of locker they could have possibly left it at.
-
February 2023 by Harry Cee
2/4/2023: called 4x this morning, and no one picked up the phone. The reason given was that they were busy. So were the other stores we called, but at least those stores picked up and put me on hold instead of just ignoring callers like this store.