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July 2025 by Cari Murphy
Amy is such a nice person to work with and made the process fast and enjoyable!
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July 2025 by Jackie Moldenhauer
Amy at US Cellular in Hartford was awesome! My experience with her was great!! So helpful and efficient. Amy answered all my questions and was so friendly! Would highly recommend her to anyone!!
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April 2025 by Juan Fuentes
Travis was extremely Helpful getting me the promo that was listed on the us cellular site after going to 3 different stores. Took a 35 min drive to Hartford and they got it done will continue to do business with this store outstanding job !
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March 2025 by joe gurlusky
Amy Malone and Jenna provided excellent customer service. They both are very knowledgeable and went above and beyond helping to resolve my issue. I would highly recommend this US Cellular store.
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March 2025 by Cassandra Martin
We recently visited a US Cellular store with the intention of purchasing one iPhone 16 and a Samsung Fold 6. What followed was one of the most frustrating and unproductive retail experiences I've ever had.
Firstly, the salesman assigned to us demonstrated a shocking lack of product knowledge. When asked about the iPhone 16's features and the differences between it and the iPhone 15, he could only reiterate the limited information on the display card. For a device costing over $1000, this is unacceptable. Customers deserve informed assistance, not vague generalities.
Secondly, the store's inventory was incredibly limited. They only had one color of the iPhone 16 in stock (pink), which I find hard to believe.
Thirdly, the information regarding trade-ins and promotions was inconsistent and misleading. Initially, we were told they didn't offer trade-ins, only to be later informed of an 'in-store credit' option after I mentioned Apple's trade-in program. We were also told that promotions were exclusively for new customers, which is a disappointing policy for loyal, existing customers.
The most frustrating issue was the attempt to force us into a 36-month 'rental' agreement, with the option to purchase the phone outright after 15 days with a contract. This expensive scheme is unacceptable. We were not interested in signing a contract for a locked phone at a higher cost than what we currently pay.
Ultimately, we left the US Cellular store and went directly to the Apple Store. There, we purchased an iPhone 16 Plus, a charger, and a screen protector for less than what US Cellular was attempting to charge us. We also received personalized service and a helpful tutorial.
Furthermore, the general atmosphere in the US Cellular store was unprofessional. Multiple employees were engaged in personal conversations, ignoring customers, while our salesman struggled to provide basic information.
This experience has severely damaged my trust in US Cellular. This likely would have been the easiest sale they made all day. We are now seriously considering switching our lines of service to a competitor that offers better value, transparency, and customer service. Do better, US Cellular.
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March 2025 by Laura Strobel
Steve was very helpful and knows his job very well welcomed me will a smile thank you Steve
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March 2025 by JENNY BOYD
Travis was an excellent sales person, very efficient and was able to take care of our sale very quickly. Very polite young man.
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July 2024 by JENNY HAISE
i have been trying to get my screen fixed for a week and keep getting run around my i phone 15 is only 6 months old and the screen is broke i have tried online i have tried phone i went to store in Hartford Wi nice young lady helped me today i called to find out if i can finish the claim a very unfriendly man did not want to help me i am very disappointed with the lack of respect for a paying customer on phone or in person they are both just as important i advise you teach your employees this practice and i will return to talk to the nice lady who cares
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July 2023 by Steven M
Absolutely the worst customer service I've ever had. Wouldn't recommend going there
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April 2023 by Karen Dobrzynski
Fantastic employees. Always very helpful. They know their product, know how to solve any and all phone issues. Love them!! Have never been disappointed.
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February 2023 by Jennifer Carroll
Great customer service. I was extremely impressed with how quickly the staff member changed out phones for me. In and out within 30 minutes. Great experience!
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November 2022 by Elizabeth Rettler
Great pricing and service.The ladies that work at this location are incredible. Each one helps to be sure your getting the right phone, plan, and service. They are honest and keep your best interest at the top of their priorities.
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October 2022 by Dawne Draeger
Very pleased with the service. Everyone was very helpful and friendly, especially Amy M. who went above and beyond what most would do for a customer
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October 2022 by Tom Eder
Amy was a great help today.thank you for the great service.
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August 2022 by Gregg Bonti
Great team!
