Victra, the local Verizon Authorized Retailer in Hartford, WI, strives to create the best possible experience for its guests. The knowledgeable and dedicated store consultants and managers offer a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in the most trustworthy, fun, and profitable way. Customers have praised the exceptional service provided by the store's consultants. Brady, known for his persistence and problem-solving skills, helped a customer recover all their photos, contacts, and emails while switching to a new cell phone. Daniel was commended for his detailed explanations and thorough understanding of trade-in and plan details. Justin was recognized for his helpfulness, knowledge, and going the extra mile to ensure a smooth upgrade and trade-in process. Zander, another standout consultant, was praised for his patience and clarity in assisting a customer despite Verizon's incompetence.
While the process of replacing a phone is very time consuming, the store associate was very knowledgeable, helpful and made the process as painless as possible
March 2025
We came in to add a line and upgrade a phone. Josh was phenomenal with helping navigate and get the process done.
March 2025
Josh was incredibly helpful and professional when transferring my phone to another existing Verizon account.
