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February 2024 by Johnny O
Simply outstanding place to shop great deals high quality merchandise Katie and Catherine have been very helpful to us we love our beautiful new couch and our fantastic leather chair explanation point
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February 2024 by Jill Cookle
Worst experience dealing with this store. I called the day prior and asked about some items to bring in and the lady was very short on the phone. (I tried not to believe she was just being rude to a new customer). I went in today and the two ladies at the front were very nice. They told me to head to the back, and again being my first time here I’m looking for where I need to be. I get to the back and two ladies are talking and just ignore me. I walk around a bit more and finally have to ask where I can find Katie. Well that was her and just as unpleasant in person as she was on the phone the day prior. No hello or thank you or good bye. She said put it on the floor and open up the box. Katie has a terrible attitude when dealing with a new customer, and I was right she was just plain rude. I would never go to this store again.
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December 2023 by Judith Serbiak
Felt like it was there for anyone
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November 2023 by Gwen LaForge
Always changing products for your home. Great gift shop too! Helpful staff! Don't miss this fun store!
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September 2023 by Nancy G
The walking area is a bit crowded. Nice items. Lots of furniture.
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June 2023 by mike krisik
The design exchange, the prices are a bit on the high side, but you get what you pay for. Over all, very friendly and very helpful. I will be coming back. Thank you
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April 2023 by Colleen Kramlich
This store is packed with absolutely beautiful, high quality items which are merchandised very well in the large space of the store. That is the good news. The bad news is the pricing. Everything in the store is very over-priced especially considering competition like Facebook Marketplace. I truly have no idea who would purchase at these price points. I can only surmise it is a very wealthy, much older clientele that is unaware of online commerce sites.
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November 2022 by cynthia schneider
We walked in the door. They sent us over to the bathroom next door. To good to have a bathroom for there customers??? Can spend money there. Customer service all about thmthem
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June 2022 by Suzy R.
Strange experience my first time at the Hartland store on Tuesday. It's not a huge place, but there's a lot to look at, so I wandered quite a while. I was never acknowledged by the lady working there (other than an excuse me when she had to get around me). Just me and one other lady in the store who she chatted with the entire time I was there. Seemed to know her personally, I heard her mention this lady's baby room and her dad (again, small place, ended up in close proximity a couple times as I browsed). Never got a hello, much less any offer of assistance or a thanks for coming as they were near the door as I left. Very odd.
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June 2022 by Monica Barden
Was turned away at the door because my daughter's shorts were too short (has never happened anywhere) Have whatever policy you want, but it should be posted clearly online and made obvious BEFORE you try to enter the store. Totally humiliating to be turned away at the door.
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May 2022 by David brown
Excellent customer service huge selection of household goods
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April 2022 by Judy Christensen
I'm writing this as a review of this store, Design Exchange. I had an absolutely horrible experience with the owner. She is one of the rudest people that I have ever met. I can't believe that she is still in business! There was no," Hello, How can I help you, Let me explain the process of consigning an item..." I had never brought an item in for consignment and so did not know the process. She was rude, condescending and irritated that I did not know what to do. I was so frazzled by her that I broke a tea cup of mine that I was trying to unwrap. I was afraid to talk to her! I will never buy anything there again or consign anything.I also feel compelled to add that her employees on the other hand, are wonderful and helped me with politeness and respect.
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March 2022 by Peter Williams
Great place for your gently used house hold items
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July 2021 by Gerry Buck
I walked into the place and this lady was yelling at the top of her lungs at something. I'm not sure who she was talking to but standing near my she was talking awfully loud. Moments later I heard her belittling two of her employees. One young girl and an older lady. She said I'm not going to do your job and you have to figure it out yourself. Again this dark-haired lady with glasses whom I was told was the owner was so rude to these two women right in front of a shopper being myself. There were items I wanted to purchase but after this experience I didn't want to do it as I would just remember these two poor women being belittled by the owner.. it was one of the worst shopping experiences.
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May 2021 by Pat Tetzner
Always a delightful place to be at!Thank you Pam for your awesome help!!