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November 2023 by Nick Reid
My home was constructed four years ago, and when it came time to choose a water treatment solution, I opted to go with a very well-known, nationally-branded water solution company... one that rhymes with "mulligan".This was my first experience with a well system, and I foolishly thought I would be saving myself headaches and money by enrolling in a rental program versus purchasing my own equipment. Guthrie & Frey is known for being the best in the business, and I was warned repeatedly that the exceptional quality of their work would also be reflected the invoice I'd receive from them. ;)My rental costs with my former setup had risen to $200/month, communication with representatives was spotty, at best, and finally, I was charged a significant fee to have my outdoor faucet switched over to treated water, only to learn that the work was never completed.That was the final straw for me electing to seek other options, and the ONLY regret I have, is not contacting Guthrie & Frey at the outset. I've had my new water system for about two weeks now, and the improvement in water quality, pressure, and the RO system is far superior to what I had been using previously. Though it pains me to say this now, I could have easily paid for an entire system twice over with what I've spent in rental fees.I worked with two representatives, Mike & Don- both were outstanding at their jobs, took time to answer every silly question I had, and most importantly, were 100% honest with me throughout the process.If you're like me and are debating about renting vs buying, don't hesitate to contact G&F- they even have a rent to own program, so there's absolutely no commitment if you're not sold on it.
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November 2023 by A ham
I called on 11/15. Was told all representatives make their own schedule but that "Craig" will be contacting me to set up an appointment. Today is 11/27. I never heard from anyone at G&F and I am signing today with Culligan for install this Friday.
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November 2023 by Richard Smith
I have had Guthrie & Frey for >30 years and my experience has always been good. I just had an Iron removal system installed in our home and the service professional Ben completed the installation on schedule. He called before the arrival and was neat, courteous and spent time explaining the system. Guthrie & Frey is a wonderful company to work with on simple and complex projects.Rick
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November 2023 by Jennifer Charles
Guthrie & Frey is truly a pleasure to work with. Every time I've called the office staff has been friendly and helpful. Every technician that has visited (install and repair) has been knowledgeable, informative and quick. The last time I needed them for a non-emergency, Shannon was there the very next day and even accommodated my work schedule. I highly recommend them!
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November 2023 by Jeffrey Ausen
We purchased and were happy with a new water softener. But, after a month our water bill went up and then it soared to the outer limits ($800). Their technician came out and discovered a faulty valve. He did not try to cover up the defect or blame it on anything else. G&F contacted the manufacturer and we received a check for the over usage. I thought it refreshing to deal with a company that actually "walked their talk". Highly recommended
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November 2023 by scott ZOVAR
Had an issue with water softener. Caleb G was service tech. Caleb called and asked if he could come early as he was in the area. Caleb called when he was on his way. Caleb arrived and was one of the nicest guys I’ve met. He introduced himself and got right to the water softener issue. Caleb explained what was wrong and fixed the problem. Caleb went on to answer some other questions I had regarding the softener. Caleb is extremely knowledgeable and trustworthy. Thanks Guthrie and Frey and you’ve got a great employee in Caleb!!!
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October 2023 by Barbara Guse
Our water softener was at the end of its life so Guthrie & Frey responded in a timely manner to look at it. Mike gave us options for a new one. The pricing was reasonable and the installation was very professional! We’re very happy with our new unit!
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September 2023 by Tina Schneider
Used Guthrie And Frey for our new home construction and will never use them again. Definitely not customer focused. The iron curtain they installed was leaking from day one. We didn’t realize it wasn’t supposed to drip all the time until we had a flood in the basement and looked up some information online. We were just past the one year mark and ask them to come out to look at it. They asked us whether or not we wanted to change the RO filters while they were here and we said sure. They proceeded to charge us almost $300 for this 15 minute visit and when we called to question these charges they informed us that because it was past the year the parts warranty didn’t cover trip charges or labor. Clearly enough builders use them so they don’t have to keep the homeowner happy.
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September 2023 by Russell Schneider
Everybody we talked to was very pleasant. We've had two different issues in the past year. First issue was with the install of a well that they had outsourced. Second issue was a warranty visit on an iron curtain system. Their service prices were very expensive and there were extra charges that we weren't expecting. There was no give on their end to meet us half way on unquoted costs. Seems like a nice company to work with as long as you don't care what they charge you.
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September 2023 by Lane Grady
Everyone that I dealt with was great. Professional, friendly and very knowledgeable. This company is the best when it comes to water. Tech Tony did a large amount of work and kept me in the loop during the installation. G & F is who you want to do your project.
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September 2023 by Duke Lee
I recently had Guthrie & Frey change my filters for the water softener and Caleb did a fantastic job! He explained thoroughly about all the questions that I had. He was fast, knowledgeable, and kind. Guthrie & Frey does excellent job with their customer services and I have a great experience with them. I highly recommend this company to anyone.
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September 2023 by Ken Wolf
Guthrie & Frey installed our Iron Curtain and water softening equipment in 2008. We've used their service in 2018 and now in August of 2023 for maintenance. Their techs are always professional and willing to explain what they're doing as well as offer advice to get the most efficient performance from the equipment.
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August 2023 by Fred R
Nothing but praise for Guthrie and Frey's installation of my my softener, salt delivery, and Shannon their tech that readjusted the settings on our equipment!! Superior service! Thank you.
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August 2023 by Leslie P
We have used Guthrie and Frey for years. They are my go to! We had a recent water softener replacement. Top notch professional team from the first call to the completion of the job.
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August 2023 by Shelley Z
Had the best service with Guthrie & Frey! Great techs, fabulous water softener and RO system and will continue using them long term. A+++!!!
