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September 2023 by Sandy may
I am pleased to take this survey as I was going to call the manager.Mark Sandstrom was excellent , knowledgeable and “went the extra mile” to help me! They found a construction staple in my tire. Mark gave me phonenumber where I could order a new Michelin tire and made the experience much easier.Thank you for hiring people like Mark
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September 2023 by Chris Hiller
Great car dealership! Hard working honest sales people and managers who are willing to bend over backwards to make a great deal.We drove away in a new Chevy truck feeling very satisfied.
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September 2023 by Robert Pouilly
Service writer did great job. However. My concern with steering wheel vibration and audible noise still exists at a constant speed still exists due transmission shift points. I am truly disappointed.
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September 2023 by Chrissy lmcemt
The people at Hayward's Don Johnson are wonderful to work with. Eric and Todd are so knowledgeable and friendly. It did take longer than I thought it would, but sometimes it just goes that way.
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July 2023 by Allen Golden
After several weeks and 1500$+ our car still isn't working, its actually worse . When we called last night we were told 2 weeks until the next loaner car. My mother is handicapped and we need this vehicle for her appointments. We had to cancel her most recent cardiologist appointment because of the unavailability of the loaner.
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July 2023 by Dawn Elsen
They were so helpful, knowledgeable and friendly from beginning to end. Answered all my questions, did their best to get the price where I needed it to be for my budget and taking the time to show me how to use all the amenities I've never had in a vehicle before. They made me feel like family. I am absolutely Loving my new car ! I will definitely go back there if needed another vehicle.
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June 2023 by sharon carbon
This was my first experience with this dealership. They are very knowledgeable, very attentive to what i needed. Eric was a wonderful man, who knew his stuff. All others were also very professional, but truly, very friendly & helpful. I would recommend Don Johnson Motors to everyone looking to buy a car, truck, SUV. I LOVE my Equinox. We live 60 miles away, and have a dealership near us, but they were not very welcoming to help us. I'm so glad we went to Don Johnson !! Thank you again Eric !!
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June 2023 by Dawn Jennings
They were so helpful, knowledgeable and friendly from beginning to end. Answered all my questions, did their best to get the price where I needed it to be for my budget and taking the time to show me how to use all the amenities I've never had in a vehicle before. They made me feel like family. I am absolutely Loving my new car ! I will definitely go back there if needed another vehicle.
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June 2023 by Cs
Just traded in and bought a new vehicle from Don Johnson Motors Hayward. Excellent service as always from Kaylee M in sales and Todd A. I am a repeat customer and cannot recommend them enough. Everything is very clear and explained as far as the process of trading in and buying! Don’t hesitate to work with these great people! Oh, and I LOVE my new vehicle!
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May 2023 by Zach Brengle
I had the privilege of working with Kaylee and was hands down the best experience I've had from a dealership. She found me a great vehicle that I absolutely am grateful and blessed to own. I hope Kaylee stays with Don Johnson for a long time and I hope to work with her again in the future. Thanks again Kaylee!! You Rock!
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April 2023 by TheHitchGuy
Don Johnson’s Hayward and specifically Kaylee provided a vehicle buying experience unlike any other dealership I have ever done business with. I live 90 minutes from Hayward but will look here first when shopping for my wife’s next vehicle. Worth the drive. Thank you!!!
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April 2023 by Chuck G
Transmission went out in my truck and my tailgate handle broke. Brought my truck here for them to repair and WOW!! No bad things to say whatsoever, the turn around time was unbelievable and while they were fixing my truck, they noticed my oil cooler lines were leaking and repaired that as well, even sent me pictures of everything wrong!! Parts shipped and installed in a matter of a couple days, that’s unheard of these days. Excellent customer service to top it off. Truck drives like new, THANK YOU DON JOHNSON MOTORS!!!!!
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March 2023 by Bryan Vergin
We were very impressed, Kaylee was our sale rep. She did a great job, was very personable, easy to talk to and answered all our questions. No pressure. I had done considerable amount of research on the vehicle so working with Kaylee was nice. I would recommend Kaylee and Don Johnson’s dealership to anyone looking for a friendly no pressure car buying experience!
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February 2023 by Tom Flourre
Upon entering the dealership, it was clean and welcoming. The lot was organized. I was greeted by Todd with a professional and welcoming personality. Eric was a big help with his knowledge and professional assistance. With minimal staff on hand and several customers in the store, they still managed to take care of my business for me in a timely manner. It was a positive experience for sure and I wouldn't hesitate to seek them out to do more business with them in the future. Thank you Todd, Eric, and Don Johnson's Motor's.
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February 2023 by annette pullen
The experience at Don Johnson's Hayward is exceptional! The moment we walked in the door until we left, we were well cared for by our sales associate, the manager, and any other employee that we interacted with. We highly recommend Kaylee M for your next vehicle need at Don Johnson Hayward.
