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February 2024 by Paul Osadjan
I highly recommend Chimney Specialists in Highland, WI. The knowledgeable staff was very helpful with stove selection. The installers showed up on time and worked quickly. My stove was burning by the end of the afternoon.Thanks Chimney Specialists.Paul
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February 2024 by heathercamken
Love everything about the work we had done!!!
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February 2024 by Kenneth Albrecht
We bought two Lopi "stand alone" wood burning stoves and a gas insert for the fireplace from Chimney Specialists over the past 25 years. The second, larger stove was a recent replacement for the original small Lopi. The store has a large display of products and we are completely satisfied with the Lopi products that we bought. Curt knows stoves! and was very helpful in sharing his knowledge about the products in his store. The installation crew of two guys was very professional and paid attention to every detail. We are very satisfied with our three experiences dealing with Chimney Specialists.
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February 2024 by Ken Albrecht
We bought two Lopi wood stoves and a gas insert from Chimney Specialists over the past 25 years. Knowledgeable staff and excellent service!
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February 2024 by Rob Steffen
Our technician, Dustin, showed up on time and was very thorough and informative. We couldn’t be happier with the service!
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February 2024 by Karin Davis
Ryan & Randy installed my wood burner in a timely manner, both are very friendly & professional. Went over everything I needed to know and if I have any questions to follow up. Very pleased with the style, efficiency of this particular unit. Thanks Chimney Specialists for steering me in the right direction. Again kudos to the installers, Ryan & Randy!!!
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May 2023 by Evan Pluym
Curt and Chimney Specialists were great to work with. Installed a gas insert and a gas stove in our home and we could not have been happier. He made great recommendations and went above and beyond in answering any questions we had. He was super responsive and gave us updates the entire time. Very knowledgeable and professional.
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February 2023 by Justin
I had Dalton Hagenston and his team install a wood stove in my house where none existed before. They're knowledgeable in their work and care about your happiness with the install. We had an optional blower kit installed on our stove and it was making some rattling noises after running for a bit. They came out and got it adjusted so it no longer rattles. It did take a while between ordering and install but they beat their expected time window.
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December 2022 by Josh Ferries
They have very nice ladies that work in the office. However there service technician couldn’t find his way out of a paper sack. I had a gas fireplace installed in August. It has not worked properly since it was installed. Ever time you call it’s at least a month before they can come look at the problem. The last time he was out. He claimed that we did not have enough gas pressure to the fireplace. He said we had a hole in our gas line. I replaced the gas line that wasn’t the problem. Then they said it was my regulator, so I replaced that. That didn’t work so I got a new tank and had it all professionally installed. That didn’t solve the problem either. The service tech told me that he checked the pressure at the fireplace and that it was low. Obviously he lied to me and never actually checked it. After all of this I took the fireplace apart myself and discovered some white fuzzy stuff inside the pilot light that was restricting the gas flow. I put it back together and everything worked as it should. So I ended up spending $1500 to solve an imaginary gas pressure problem. When I needed to spend 15 minutes on YouTube to solve the problem.
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December 2022 by Randolph Halverson
Recently purchased an electric fireplace from Chimney Specialist. The install was done very professionally. We love how it turned out and recommend Chimney Specialist.
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November 2022 by Howard Barch
Very poor service, not very responsive. We heat our home with a wood fireplace. The damper rod became disconnected last February and we had Chimney Specialists repair it. We went to use the fireplace this past week and the damper rod became disconnected again. Obviously not fixed right. When we called them to schedule a repair, we were told that they would not be able to come until the end of January and that we would need to pay for the parts we ordered for fireplace they failed to repair. This is totally unacceptable customer service. Recommend you use someone else!
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November 2022 by M D
The ladies on the phone were nice. The guy that showed up at my house can only be described as an a-hole. I will not have them back out.
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September 2022 by Mary Boisvert
I feel the need to make this comment. I'm sitting here , many years later, still looking at shoddy work that was done on the interior mortar job of my fireplace. What's done is done , and I foolishly paid up without complaining.
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May 2022 by bruce wayne
April 28, 2022. Chimney Specialists came today and installed our gas powered parlor stove. They did a great job and we’re so happy. Thanks for the professionalism and service. Steve Taillon from Muscoda.
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April 2022 by James Gantz
We built our house in 1992 and had a Cozy Heat wood burning fireplace installed in our walk-out lower level. We have burned a lot of wood in it over the past 30 years. Every Fall, I religiously climb up on the roof and clean the chimney. When I did that last Fall, I was shocked to see that the clay tile liner had a piece broke out three courses down from the top. I first called the mason who built the chimney about the possibility of repairing the chimney. He told me that was not possible and that I should have a stainless steel liner installed.I Googled to find out who does that kind of work and came up with Chimney Specialists. When I called them, they said Dustin would call me back which he did. I found Dustin to be extremely knowledgeable about my situation and he explained in detail what would need to be done. I asked a lot of questions and satisfied myself I had contacted the right company to do the work. Dustin stopped by and gave me a proposal for doing the work which I signed immediately. Unfortunately, they were so booked up they weren't able to get to me until late Winter.When the time finally arrived for my chimney to be repaired, they sent Ryan and Matt to do the work. I was extremely impressed with these two gentlemen. They went out of their way to make sure they didn't make any kind of mess. I was absolutely amazed at their patience with my chimney. They had to remove the clay tile liner before they could install the stainless steel liner. My chimney had an offset just above the firebox which required a flexible section of stainless steel liner. They were not able to remove the clay tile liner in the offset which didn't give them enough room to properly seat the adaptor ring. I was impressed with their persistence. They worked for three hours before they had to quit for the day. I was concerned they were going to tell me that I had a chimney that couldn't be repaired. However, they called Curt and he advised them they would have to come back and make access to the offset so they could get the adaptor ring to seat properly. They did that and completed the repair with the additional assistance from Curt. Chimney Specialists should be proud to have such friendly, dedicated, and capable owners and employees!I am now able to enjoy my wood burning fireplace again and I have the satisfaction of knowing I have a safe operating fireplace and chimney. I would highly recommend Chimney Specialists.