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July 2023 by Lorraine Buchberger
I love my bank. They get to know you and remembers your name. They are helpful in any way that would require banking or banking info. I tell everyone to go to my bank. I will not change banks. Nicolet is the best, most friendly, compassionate employees they are than any other bank or credit union there is.
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April 2023 by Richard F.
Banking here since moving to WI about 6 months ago. With so many banks in the area, it was hard to know which one to choose, and I am very glad that I chose Nicolet. Entire staff is attentive to all my banking needs -- even management is accessible and welcoming. I think the thing that impresses me most is how it feels like a small town local bank and at the same time feels like a world class professional financial institution. That's not easy to do, but the folks at Nicolet sure have it down! Highly recommend.
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August 2020 by Desiree Kraft
Terrible communication. Would not hear back from lender for days and days when purchasing my first home. Now two years later, I reached out to talk refinancing. thought I'd give them another chance. It's been 13 days!! Hello??? the only reason I am giving them 2 stars is because they do work with WHEDA on a new home buyers program.
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August 2019 by yoo hoo
I lucked out finding Tori! Wonderful service and willing to give people a chance as long as they work towards bettering themselves. 5 stars! Thanks Tori!Cody Allen.
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March 2019 by Amanda Ouradnik
Didn't care at all that I made a super honest mistake. Theres no common sense or compassion in big banks to care to help you. They just want to make money off of you that's why they have to stick to policies I'm sure.
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January 2019 by Cody Allen
I lucked out finding Tori! Wonderful service and willing to give people a chance as long as they work towards bettering themselves. 5 stars! Thanks Tori!
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November 2018 by Adam Kaesbauer
Great bank! Best one I ever been with. Highly recommend
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October 2018 by Jeff C.
This was an absolutely horrible experience. I was told that the bank would consider the history of the business I bought and ran me through the process. I waited about two weeks only to find out Brandon never did anything to work with me. I called and left a message and then only after that my credit was hit with a hard inquiry by Nicolet Bank. I received a call about 2 hours later from Brandon telling me he checked with underwriting and wanted to see a longer history of me with my company. After pressing Brandon he admitted he did nothing with my information and was just giving me an answer to go away. If you treat people like this who are not even with your bank, I would hate to see how you treat your actual customers. I went to US Bank and the process was smooth and they considered the business history and I now have another truck in my fleet to better service my customers.
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November 2017 by Dominique M.
This bank is awful. It was decent when it was Bay Lake, but now the left hand doesn't seem to know what the right hand is doing and minor issues turn into big, overblown issues. Most of the people I've spoken with directly through the customer service line have been decent, but I don't appreciate hearing one thing from customer service and another from the bank's headquarters in Green Bay. I was sent to collections because the bank headquarters neglected to deposit a check I sent them to cover the balance that PayPal withdrew from my account without my permission (illegally, I might add). Why send someone to collections when they've already covered the overdraft--especially in a case like this where its not the customer's fault and the customer took appropriate action to resolve the issue? I'm not a fan of this bank at all. I'm going to have to find a better bank. Super disappointed.
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November 2016 by Valorie Beauparlant
Is it possible to leave less than 1 star? I received a call yesterday at 3:02 saying there was fraudulent activity on my account, they need to reset my passwords and will call me back with the new # and they want me to check my accounts. I never got a call back. Today I will be looking for a new bank.
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February 2016 by Jenn Strohfeldt
The crew at this bank are awesome! They are always helpful and fast! Kudos!
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September 2014 by Kiar Olson
My personal banker at the De Pere branch has always helped out with whatever our needs were. Plus, if there were other things we needed, we have always gotten a very fast response! Great job!
