-
November 2023 by Matt Hastings
Long time member, never had any issues with anything I asked for.They helped build my credit score quickly with car loan, had to twist there arm little to get it for the first time. Personal loans, then eventually home loan. Everything was easy.The altra banking app makes it extremely easy to cash checks, transfer funds, and pay bills.Friendly staff, always have been greeted at the door. Easy people to talk to.The new machines are easy to use, and convenient drive through. Nov 3 2023
-
July 2023 by Nick Schams
All of my experiences with Altra and their staff have been very positive whether closing on a home, auto loans, refinancing, and opening savings accounts for my kids.
-
May 2023 by L M
ZERO Stars!With reviews swinging so sharply between 1 Star and 5...tells me they treat a select segment of customers well.Expect more folks!!
-
February 2023 by Ryan Hesselberg
They replaced the people with machines and don't open the lobby until 9am. Can't withdraw over 2k at the drive thru. They only keep 6 months worth of statement history. If you have a business, don't go to Altra.
-
September 2021 by Ricky Shawley
Don’t trust them! Tell you one thing and then turn there backs on you like you never paid them! Funny they decline it when payments would be 200+ less after telling you it’s good to go. So now I guess I’ll be switching to diffrent bank that don’t lie and trust the customers. Stay far away from them and go to a diffrent bank! Been here 5+ years with multiple accounts including business and now leaving for all the lying they do. The VP don’t even care to help besides say the same bs things!
-
January 2021 by Terry Sacia
One star says it all.
-
August 2020 by brooke vetsch
Always friendly, helpful, knowledgeable.
-
April 2020 by Korbel Lockington
There lobby is closed indefinitely and they refused to cash one of there own checks through the drive up. Ridiculous. I now have to drive across town and do another transaction putting myself and others at even more risk. Well done.
-
July 2019 by Julie Henderson
I would give a zero if I could. I went specifically to this branch to get Riverfest buttons. I seen they were right at the counter as you entered. I approached the counter and before I could say anything the girl who's name was Angela never looked at me but said I'm busy I will be with you in a minute. She continued to do whatever she was doing on the computer walked away from her desk came back and continued to finish what she was doing. When she was done she finally looked at me and asked what I needed. I said I would like to get some Riverfest buttons. I said I need 4 and asked if I could use my card. She said no. I asked if there was an ATM and she said outside. She was rude and I felt like I was a bother. Mind you she did not know why I was there. I could have been a potential new customer. I am so glad I bank at Associated Bank where customers are greeted with friendly service. I wouldn't recommend this institution to anyone.
-
June 2019 by Tammy Clark
Called for help and I was told that I needed to do everything on-line. Apparently not, since I was unable to do things via the website, called back and talked to another person who said I needed to make the transactions via phone. Annoying!
-
April 2019 by Pamela Help
Rude lady at the front desk when you walk in. Need someone friendly to greet customers. Bad taste for customers.
-
October 2018 by Autumn Weed
The blonde girl with a lot of makeup at the front desk was nothing but rude. She made catty remarks when I was just trying to set up an account. My husband had said to that she is constantly arguing with the woman customers. Insecurities dont make up for a good receptionist and I suggest hiring someone who doesn't feel threatened by women.
-
April 2018 by Bernard G.
I'm not one to write reviews, but seeing the single negative here on yelp compelled me to share my expereince as a 10+ year Altra member. When my wife and I first arrived in Wisconsin we ran into some financial hardship and Altra was there when we needed someone to have some faith in us. We had a long history of excellent credit and Altra was able to look past one bump in the road and helped us get back on our feet. We have since purchased several new cars (all financed with Altra at the best rates available), help our son open an account to improve his credit standing, and been nothing but pleased with Altra customer service and friendly helpful staff. I'm very sorry for the other reviewer who had a negative experience, but I would (and have) recommend Altra to my friends and family without any hesitation.
-
February 2018 by Amy Werner
I wish I could give them 0 stars. I do not recommend getting an auto loan through Altra. If you run the numbers through a standard amortization schedule the payments do not match up, you will end up paying more than you realize. I even asked for a schedule from them so I knew how much interest and principal I would be paying with each payment for the life of the loan and they could not produce one. I brought this up to them and they supposedly corrected my paperwork however each month they continue to take the incorrect amount out of my bank account despite me contacting them about it. You might think you are getting the best interest rate but if you calculate how much they make that they are not telling you about it is the same interest rate as everyone else in town. I did contact a loan officer to correct the problem, that is where the supposedly correct paperwork was to fix all of the issues you stated. I could not make a payment at the time the loan was taken in order to account for that grace period. Altra will make you pay for about 10 days on the loan while they process the paperwork and won't let you make the first payment until they have done so.
-
August 2017 by Carol Watson
They have been so good to me..Class act..
