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February 2024 by Paul Giese
Van Loon has been our care provider for our pets for 20 years or more. I like the approach that Dr. Heim takes to taking care of our pets and his ability to discuss the options available without pressuring to spend money just to spend money. He has been a fantastic vet for us for many years and will continue to be.
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January 2024 by Jordan Linders
Very friendly and attentive employees. Vet was thorough with exam and consult.
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October 2023 by Dalton Schiebel
Beautiful location with a homey/friendly feel. Caring + competent staff. Made a very difficult day saying goodbye to our dog a bit more bearable.
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September 2023 by Wanda Lee
Very nice, friendly staff! Worked excellent with my timid ESA dog. Awesome establishment. Thank you again
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June 2023 by Corrie Birkeness
The receptionist told me to leave a review. Impersonal but knew their stuff. I treasure my animals. And hearing about farmers needing to kill a round of cats due to an eye infection. Okay. Not my story. P.s. Never once looked me in the eyes - vet (Hein) or assistant (444). Nice work on addressing my friends issue. Poor job addressing us.
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May 2023 by Nick Roberts
I take all my pets to Van Loon and I have for years with nothing but good service. Mark is an amazing doctor and I have had no issues with him but recently his staff has not been wonderful to me and my pets. I took my 7 week old puppies in to get their first round of shots and paid 2x how much I was quoted. When I called to get more information and ask for my money back I was told that I would be receiving no money back and the woman on the phone said “where would you like me to send your dogs medical records”. I asked to speak to Mark and she would not let me and proceeded to hang up on me not once, but twice. Like I said before I have no complaints against Mark but his staff has sadly made me take my pets elsewhere for future care.
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May 2023 by Hope Lee
Drove early morning for appt after they assured me they could see my pet. They included me on my parents account and refused to help unless I paid their outstanding debts (which they didnt mention until I was at the clinic). I've been an independent adult for years now and I'm not sure why they couldn't have put me on a separate account. Complete waste of time due to a thoughtless policy. I'll take my service elsewhere from now on. The vet and tech aide were nice it's the management.
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April 2023 by Robert Long
I've always had a great experience at Van loon the staff is amazing and very friendly and always asks if there's anything else they can assist or do for the animals.
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February 2023 by Brittany W
Took real good care of Lily out cat even though Lily wasn't feeling good they made sure she was hydrated and came up with a plan to get her feeling better
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January 2023 by Brad Solberg
The staff was very helpful and friendly and Doctor hine Certainly knows what hes doing
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January 2023 by Kelly brownrigg
Dr. Hein has been great with our pets over the years. He also does an excellent job of explaining everything and makes us better pet parents.
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January 2023 by Kim Muehr
Called as my dog had a sore on his leg. Got right in and was given antibiotics. Great service and great people who work there. Highly recommend.
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December 2022 by Ryane Hansen
Blew my mind that Dr. Hein helped me by troubleshooting and not forcing bloodwork and tests that we could both see may not help my dog survive the day. He and Brianna were amazing dealing with a hysterical dog mom. Thoroughly impressed!
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August 2022 by Carla Williams
Best vet around. We are pleased with our dogs surgery. We are grateful for the help with our Goldendoodle. And we so appreciate your patience when we bring the pit, the great Dane and the Doodle in together... as they can be a handful!! Love this place and the people who work here
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August 2022 by John Holmes
Hello, My wife and i have been coming here for over 20 years. Today we had appointment for 915am for are dog Arlo. When we arrived they said it was for 11am. They said they had called me John and said i ok it to change. I said I never received the call. I asked What day and number did you call .She gave my wife's number not my number. But said the talk to me. So i pulled up my phone and checked the date,That she said i was called and showed her there's no call on my phone from them. So she had us wait in a room with dog for 45 min.Then the tech came in with all of the dogs records and said we are not welcome anymore.I have zero understanding of what has happened Here.I have been coming here for over 20 years with 4 different dogs and payed thousands of dollars to this clinic.The vet the owner of the clinic never even came to speak to us. Tech here are his recorded good luck.Iam at a total loss for words and never been so this insulted in my life.It Actually puts tears in my eyes to have been treated so poorly. And my dog Arlo was never seen for leg. So he limped away with us.Something was terrible wrong there on this day.John Holmes
