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June 2025 by Sarah
I had an awful encounter with Frankie a few months ago, and after seeing the comments about him and recent video that was uploaded by another customer of his behavior, I am shocked that Frankie is still employed by AT&T. I have never been treated so poorly by an employee - and guess what? All of these 5-star reviews of Frankie are typically after ONE interaction, but when you go back, Frankie's demeanor and customer skills go in the garbage. He was defensive, accusatory, made me leave the store, and yelled at me after I was asking valid questions - he previously gave me info about the cost of my bill that magically changed after I purchased the phone. He had asked me to return to the store to complete a trade-in, which I did on my second visit. He was not there that day, and I was told by another employee that Frankie, the manager, often just takes off while still clocked in and leaves other staff alone. When I came back a third time because I had issues with the new phone and my Apple watch, Frankie was there and refused to help and yelled at me for completing the trade-in of my phone on a day he wasn't in the store! As if I am supposed to plan my day around Frankie's schedule? It was unbelievable. So disappointing to see that he is still employed. Don't go to Hudson anyway - go to Woodbury, MN store where it is an actual affiliated store with AT&T and those employees are bound by AT&T policies - the Hudson store is not!
(Editing to add since I can't respond directly to AT&T's comment on this post: I did contact customer service at the time of the incident. I did report this. Frankie still works there, so clearly didn't do much except create opportunity for him to continue to provide hostile, rude, condescending, and completely unprofessional service on behalf of AT&T.)
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June 2025 by Gaoee Xiong
Howard J. AKA Frankie is unprofessional and displays racist behavior. It’s shocking that AT&T would allow someone like him to represent their company. He was extremely disrespectful and showed no regard for customers or their concerns. When frustrated, he resorted to shouting and intimidation instead of resolving issues calmly. His complete lack of patience and professionalism is UNACCEPTABLE. Be aware- after Frankie sells you something, he wants nothing to do with helping you afterward. He refuses to do his job and becomes dismissive and unhelpful once the sale is done.
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June 2025 by Tammy Clarksen
Isaac made my visit very pleasurable. I usually hate cell phone stores. This young man made it a very nice visit and was very knowledgeable.
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June 2025 by Jerry Yang (Macho)
I'm glad that I will be switching providers due to the lack of trust of the associate Howard at this store. Goodbye at&t and hello T-Mobile!
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May 2025 by Chasity Xiong
Howard J (but i believe he goes by Frankie) helped my family and I upgrade our phones on May 13th, 2025. Everything was okay until I went back to trade in our old phones on Friday, May 23rd, 2025.
Backtracking to when we first went in to upgrade our phones: it was me, my mom, and my brother alone with Howard in the shop that day. All three of us recall Howard telling us that the value of our phones (iPhone 13 pros) would be an equal trade-in of $1,000.
The second visit was just my mom and grandma. A different associate told them that my grandmas (iPhone 13 Pro Max) was only worth $830, and that she would have to pay the difference if she wanted the newest iPhone 16. That was no issue as we were told we would have to pay the difference.
Resuming the situation on May 23rd:
Howard transferred over the first phone (iPhone 13 Pro) and told me the trade-in amount was $830. That prompted my first question, because I clearly recalled him telling us during our first visit that all of our phones (all iPhone 13 Pros) were worth $1,000. He then said that my grandma’s phone (the iPhone 13 Pro Max) was the only one eligible for the $1,000 trade-in. This confused me even more, because a different associate had previously told my mom and grandma that her phone was only worth $830. So now Howard was saying it was worth $1,000?
As I tried to clarify the conflicting information,Howard immediately got defensive and said, “I remember you, your mom, and brother, you guys asked me 50 questions that day, exactly as your doing today” I asked why that was a problem? Isn’t that what customer service is for? Why is it an issue for customers to ask questions?
Since my mother is the main account holder, I told Howard I was going to call her to see if she was aware of the price difference and okay with the additional cost - since she would be the one paying. I also wanted to clarify the value of my grandma’s iPhone 13 Pro Max, as they had previously been told different prices.
There was absolutely no issue about price and paying it - I was just confused because we were being told different amounts. It didn’t add up.
But Instead of helping, Howard got frustrated and started shouting in my face. When I asked to speak to someone else, he said he was the manager and refused to let me speak to anyone and proceeded to kick me out - despite others being in the store. Another customer and Issac were in the back, and Issac was laughing to himself while this was happening. He did nothing to step in or de-escalate the situation.
Howard’s actions were completely uncalled for. Before I left the store, he said, “You people always try to get more than what you can” referring to my Asian family. Extremely racist and not okay.
Howard handled this situation extremely poorly. It could have gone an entirely different way. He gets his commission from selling phones, and once that’s done, he seems to lose all patience for customer questions.
My family and I have been with AT&T for almost 10 years and going to Hudson’s AT&T since. We have never been treated with such disrespect until Howard started working at Hudson’s location. I am disgusted that someone like Howard is allowed to represent the company and interact with customers. He comes off as genuine during the sale, but afterward, asking him to simply do his job becomes a problem, as he made clear, multiple times.
All in all, I explained to Howard that regardless of whether he was right or my family was mistaken, that is no way to treat customers. I did not come in with an attitude or make any demands. This entire situation escalated solely because of Howard’s behavior and the way he chose to speak to me. I have a video of this interaction and have 100% proof to prove it.
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May 2025 by Darrin Johnson
Excellent service! They really help me out there.
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May 2025 by Heather Markwardt
I needed a new cable charge for my car and Frankie was so kind and helpful. I realized I bought the wrong one when I went to install it in my car. Thankfully Frankie was so kind and immediately helped me with the exchange. Frankie was kind, helpful and not pushy. He made me aware of the sale for accessories but was kind when I shared that I only needed the one cable charger. I will definitely go back to purchase my upgrade on my phone with Frankie in the future!
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May 2025 by Patty Thompson
Extremely helpful.
Very knowledgeable.
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May 2025 by Mason Maseda
Avoid this location. This is owned by a different company Prime Communications they will do anything and say anything they can add a ton of things to your bill. Use to be well managed by a man named Billy
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May 2025 by Christopher Brock
Howard did a really good job letting me know what I can upgrade to.
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July 2024 by Mercedes F
Went in for a new phone was helped and was delighted with my services but than once my bill came it had increased $300 with a bunch of add ons, such as insurance, and upgrading that i never asked for, just poor communication on their end. Friendly staff though.
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July 2024 by Don Emerson
Great help
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July 2024 by Steve Benson
wow great service stopped for help young man named Travis super helpful solved my problem in 15 min's cool
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July 2024 by Demy Woodworth
Came in the other day for help with my phone. The manager Frank or Franky I can't quite remember was great and very helpful. As well as the three sales reps that work there who's names also slip my mind at the moment. I believe their names were Issac or Isiah, Tyler and Travis or Trevor. Great new staff and the new manager was wonderful. Way better than when I went when the store was under Billy's management.
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July 2024 by Larry Kugler
I stopped into the store today for help with a new case I bought for my phone. Though I wasn’t making a purchase, the guys helped me graciously. I appreciated and will remember that.
