-
April 2023 by Isaac Grover
The staff takes the time to learn your name, your family, and truly focus on the relationship. You're not just an account here.
-
April 2022 by Joe VanCura
Blown away by the customer service of this place! Julie helped me with a bank account and I've never worked with a banker that's so responsive and helpful. I also opened a HELOC with Steve who was great as well. Easy process, aggressive rate! Love this place.
-
September 2021 by Dakota Lindquist
This bank is off and shady, I get random transactions on my account and random charges from this bank that comes out of my account. No explanation behind it either. Then I get punished for disputing charges. This bank is backwards and doesn’t have any transparency at all. Quite pathetic for a “bank”. Already started a court case with this bank.
-
July 2021 by Dave
My first time stopping there was today. No line at all and on a Friday after 530! The teller was very nice and seemed very sincere. Great access off and on the freeway!
-
November 2019 by LendSmart Mortgage LLC
Great company we love to partner and do business with. Highly recommended!
-
October 2019 by jennifer anderson
Citizen's State Bank is an excellent choice for all of your banking needs! We have been using CSB for almost 3 years now and could not be happier. The staff is incredibly helpful and friendly. Any questions I have, they can answer, and they are timely with responses. The ladies in the teller line are EXCELLENT! You cannot go wrong with CSB! I highly recommend them.
-
May 2019 by Mel Zehm
Citizens State Bank has been a great asset to our business. They have excellent customer service and their staff are very helpful!
-
March 2018 by Jim Miller
Tell you alot of promises and never come true the are just like alot of banks lie to your face and think nothing of it
-
March 2018 by Matt Faschingbauer
Everybody that I've come into contact with has been fantastic every time. I really enjoy my banking experience with these guys. I come from Forest Lake to do my business banking here because of there willingness to work so hard at my side for my banking needs. You're awesome!!! :)
-
February 2018 by Friendly Staff
CSB is staffed with nice and professional people who have been delivering us with excellent and expert service over the last few years. Don't understand why there are negative reviews here.
-
July 2017 by Renee Frey
Superior customer service, everyone knows you by name. Their staff gives you a feeling that they care about you. We've have a wonderful experience with Citizens for Business and Personal banking needs.
-
July 2017 by Jon
This bank makes deposits an absolute headache. And they are less than helpful over the phone.
-
August 2016 by Ross Manthei
I don't know what people are talking about. This has been BY FAR the best banking experience of my life. They came through on a very unique one off loan when I was in a pinch selling my house. I've done a boat loan as well as an auto loan with them, both of which took less than 15 minutes for paperwork (most of which was just catching up on how they've been personally). If you want to feel like a number and have your info plugged and chugged, then go to a huge bank. If you wanted to be treated like a rock star without having a phone prompt menu with 9 different options, then go with Citizens. They're fantastic!
-
July 2016 by p dub
horrible bank , online checking system is running on coldfusion code from like 20 years ago. Can't change your ATM pin number on the internet or over the phone, you have to physically go into the bank during business hours, or they can send you a new one on a piece of paper in the mail. Everything is a big hassle with this small town bank. Want to do anything online? Nope. Want to check your account with an app? Nope. When I closed on my house, it was this big endeavor just to get them to give me a few month's worth of my checking account transactions that was properly notarized. (And of course, had to go in during business hours, couldn't do that online either.)
