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October 2023 by Sue Figg
Heppner’s did a professional thorough repair for us. They even buffed up a couple scratches above our bumper repair without us needing to ask.Helpful and friendly staff.
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September 2023 by Matthew Gerlach
They do a quality job! Shoutout To Mason! He got my car in and out quick! And made the process of getting my car fixed easy! If you are thinking about Heppners, I’d recommend them!
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August 2023 by Takayuki Hirata
Really bad at communicating. I understand that things get delayed, but I have to call them to find out the reason for delay etc and they don't keep me inform of the status. I don't recommend this shop and I know I won't be using them in the future.Update on August 8th, 2023Thanks for the reply. Very interesting. It took google review’s response to get the answer of the cause of delay. I was not aware of the reordering of the parts and other detail you described.Yes initially you called 2 weeks ago(my VM was full) and I did return the phone call and you informed me that car will be ready on that week. Then I had to keep calling you about the status of the repair. I will update this review after I get my repaired car tomorrow.
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June 2023 by Rick
Awesome service Amber and Mason did great job handling my truck and rentalServices: Painting
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June 2023 by Angela S
I waited for a repair from December of 2022 until May 2023 to have a cosmetic repair done on my front bumper and quarter panel for a collision with a deer because they were "backed up". After the car was "finished", upon first glance - noticed right away there was a 2" patch of unpainted raw steel on the rocker and the bumper was not correctly lined up. I was told by Heppner's that "we forgot" to paint the rocker and align the bumper. A week of waiting to get scheduled, said it would be only a day or two for it to be done once it was in shop. Brought it to the shop Monday 6/12 was told Friday 6/16 they were delayed and car would be done right away in the morning on Monday 6/19. Monday 6/19 I called and spoke to Amber at 8:35AM who asked directly if I was notified that car was done yet, before calling Heppner's. She said it hadn't been touched because everyone was in a meeting and would be done around 11:30AM-12PM. I called them at 3:15PM and was placed on hold by receptionist Amber, 10 minute hold for her to check on it and then was transferred to someone else with no warning. So I explained myself again and was told that it was just finished. Throughout the process Mason and Matt were professional and thorough. Each time I called Amber was condescending and reluctant to offer her assistance. Heppner's did great quality work before on my 2002 Audi so I returned to have my Volkswagen repaired, but I will not be returning ever again. Amber's attitude and our conversation today was the final straw.Services: Painting
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June 2023 by Angela Dziengel
Had an appointment for an estimate, and the guy who did the estimate was TERRIBLE!! He missed so much, right qtr panel and exhaust bent in. Went to a different local shop and they pointed it out to me. When I was there the customer service was terrible, I was back-burnered in front of the guy who took care of other things for the first 5 minutes of me sitting in front of him and the estimate took less then 5 minutes. I told him the mileage and nothing was written on the estimate regarding mileage. This shop seems very halfasx and does not care about the customer. Defiantly a main reason to GO SOMEWHERE ELSE!!!
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June 2023 by Fong Vue
I went in and filled out some papers to get on the waitlist to try and get in for them to perform a PDR. The customer service seemed to not care, just gave me the paper to fill out and fielded a call. No one ever called after that. Taking my business somewhere else now.
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May 2023 by Nancy Vezner
Had my 2008 Dodge van into Heppner's after an accidentin Jan 2022. It needed auto body work, but when they foundthat the radiator support on the passenger side had cracked,it was declared totaled. I had driven it in, so I told them I wasgoing to take it to my regular mechanic. I picked it up. Ihad been washing it for over 20 years and I had metal wheels/hub caps. When I picked it up, they had been changed out toplastic wheels/hub caps on the tires. They are starting to crack,peel. I'm still ticked about it.Mason from Heppner's called me after I initially posted thisreview. He mentioned the photos he had taken when I hadoriginally brought my van in after the accident. He wanted meto come in the next day to look at them but I had plans. Hesaid he would call me to arrange another time for me to come in.He never called, so about a week later I stopped in but he wason vacation, so I left a note saying that I am always glad to talk.On his first call I explained that the hubcaps/wheel covers,whatever you call them, looked the the same when I brought thevan home. The only difference was instead of one corrodedspot of the metal that I had been noticing and washing for years,they were all perfect. The Ram head in the center looked alittle less defined on each one, so I tapped one -- insteadof feeling the metal like I had been for years, it now felt lighter,like plastic. That was in Jan/Feb of 2021. It is now Mayof 2023, and the wheel covers are starting to peel, similar toother late model cars which have plastic wheel covers. Igoogled 2008 Dodge Grand Caravan and it says it came withmetal wheel covers. They are still selling them, in the originalpackaging, for $88 each. Oh, and Hepper charged me $175 tohave my van with them until the insurance company declaredit totaled. I drove it away from Heppner's and Gerber AutoBody in Hudson ended up doing a great job repairing my vanand I have been driving it for a year and half now.
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February 2023 by Jennifer O'Connell
Our family has brought two of our vehicles to Heppners in Hudson for auto body work. One in 2019 and another just in past few weeks. Both experiences were great! They do amazing work and I definitely trust them. The most recent experience is what prompted me to write a review. The customer service I received from Mason was top notch. He always called timely with updates. I was never left wondering what was happening next or when the completion date would be. Also, their normal paint protection film person was out, so they used someone else who did a subpar job—Mason wasn’t happy with the work so had me bring vehicle back so their regular person could do it when he was available. Definitely would recommend!Service: Body & Trim
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February 2023 by stan sias
Outstanding performance and customer service. Great communication all along the way and got the car back a few weeks earlier than expected. We highly recommend!!Service: Body & Trim
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November 2022 by Sarah Buck
I have had multiple vehicles in to the Hudson location and they do great work and the staff is very friendly. Highly recommend.Services: Body & Trim
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October 2022 by brandt Berghuis
The quality of work was done well. However, even with an appointment (2 months in advance), it still took Heppner's Auto Body 3.5 weeks to finish a job. Like I mentioned, I liked the quality of work but did not appreciate that this time frame was not communicated with me.Service: Painting
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October 2022 by A.
Great job. They are a very busy place so you need to expect to wait a month to get in and generally a couple weeks or more to fix the issues. Obviously every circumstance is different. So that's not really helpful. They do great work very helpful staff. I wouldn't bring my body work anywhere else
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October 2022 by Cam Duncan
Mason and Heppners took team took great care of me and my demolished truck looks brand new with good parts! Nice work!
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September 2022 by jerry mathisrud
as always the drive in auto show was great again this year, over 80 cars, i like the small car shows, it's good to see the young people helping, future hot rodders, hope all donated to the cause. i will be back next year. jerry
